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About me
Operation Manager with excellent social skills able to lead groups and work under pressure, with the ability to function at a high level in a wide variety of settings.
Good facilitator and problem solver willing "to go the extra mile" to ensure process implementation and execution. Eager to drive a business and team morale with a positive attitude and hands-on approach.
Experience
5 years and 7 months
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Assistant Food & Beverage Manager
The InterContinental London Park Lane Hotel - London, United Kingdom
F&B ManagementAugust 2019 - October 2019 · 3 months -
Assistant Event & Operations Manager
The InterContinental London Park Lane Hotel - London, United Kingdom
EventFebruary 2017 - February 2019 · 2 years and 1 month• Managing a + 7 million GBP Events Operations Revenue, Reducing overall agency costs to 5.6% and 13.6% average beverage cost throughout the year. • Running Luxury Banquets & high profile conferences for up to 750 people. • Operating current business processes, brand standards and best practices for a 5 star property. • Monitoring labor expenses, generating P&L reports and pay roll. • Mentoring and managing teams of up to 30 people between Managers, Supervisors and Internal Associates. • Supporting other Food and Beverage outlets in a luxury market
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Banquet Manager
Willard InterContinental Washington - Washington, DC, United States
EventJanuary 2016 - November 2016 · 11 monthsAlong with the assistant director duties • Reporting to Food & Beverage Director, weekly and monthly team performance • Responsible for scheduling to meeting and excelling revenue targets • Weekly attending productivity meeting and daily F&B meeting • Creating and reviewing events P&L reports, productivity reports and payroll • Executing high profile events such as: Nuclear Summit, IMF and various diplomatic gatherings
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Assistant Director of Events
Willard InterContinental Washington - Washington, DC, United States
EventJanuary 2015 - December 2015 · 1 year• Delegating day to day Banquets Event Operations • Communicating with clients and ensuring a constant smooth execution of service • Weekly scheduling for Banquets Service Operations team • Completing monthly beverage and product stock take, weekly miscellaneous requisition and quarterly equipment inventories.
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Assistant Outlet Manager ( Cafe )
Intercontinental Sydney - New South Wales, Australia
F&B ManagementAugust 2014 - December 2014 · 5 months -
IHG Future Leaders Management Trainee
The InterContinental London Park Lane Hotel - London, United Kingdom
AdministrationFebruary 2013 - December 2013 · 11 months
Education
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BACHELOR DEGREE BUSINESS ADMINISTRATION & INTERNATIONAL HOTEL MANAGEMENT
Blue Mountains International Hotel Management School [ THE-ICE ] - Sydney, Australia
April 2014 - December 2014Revenue Management & Optimization • Business Management & Administration • Business Law / Ethics & Marketing
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SSOCIATE DEGREE BUSINESS ADMINISTRATION IN FOOD & BEVERAGE OPERATIONS
Les Roches Global Hospitality Education - Crans-Montana, Switzerland
August 2009 - December 2012• Rooms Division & Service Techniques • Rooms Division & Culinary Theory • Administration & Hotel Management
Languages
3 languages
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English
Native or fluent
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Spanish
Native or fluent
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French
Professional working
Personal information
Nationalities
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Colombian
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