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I am responsible and rigurous person. Enthusiastic, flexible and commited.
I am also sociable and emphatic with hability to work on a team.
Great facility to learn new languages. Customer service oriented. Extense experience abroad.
Back Office Agent
Ricoh España S.L.U - Barcelona, SpainAdministration & GeneralNovember 2014 - Now
Now I'm in MTB department accounting taking care of treasury and billing of France
Front Desk Agent
Holiday Inn Express Barcelona City 22@ - Barcelona, SpainFront Office receptionSeptember 2013 - March 2014
Check- in, check- out, inform the guests, answering telephone, billing, night audit,dealing with complaints,, administrative tasks, reservations, serving the bar, updating and controlling supplies.
Tourism Information Agent
Town Hall of Playa de Aro, Tourist Office - EuropeOtherJuly 2013 - August 2013
Answering telephone, inform guests personally at the reception desk; Emailing; Administrative tasks arising from the organization of the different activities and events promoted by the Councillor; Material; Check availability of accommodation; collection of activities and the most significant activities of the surrounding villages; Press
Hostess in Press Department, World Mobile Congress GSMA Barcelona
TAIS AZAFATAS - EuropeOtherFebruary 2013 - February 2013
24th and 25th February. Passes, entrances to Access, inform Media, press and journalists.
Customer Service Department Spain and UK
Ingo Devices - EuropeOtherJanuary 2013 - February 2013
1 month. Post Christmas campaign. Emailing customer service and advice of electronic toys for children, post sales service. Controlling sendings and shippings of the products with the transport companies.
Hotel Husa President Park - EuropeOtherFebruary 2012 - July 2012
Check- in, check- out, inform the guests, answering telephone, billing, night audit,dealing with complaints. 3 days cross trainning through accounting, housekeeping departments.
Shore Excursions Department
Intercruises Shoreside and Port Services - EuropeOtherAugust 2011 - October 2011
Before cruise arrival: preparing operations, contact different providers of Barcelona city, shorex. Arrival of the cruise: port assistance, speak with providers, drivers and guides, inform passengers, ensure efficient coordination between the different agents to guarantee the excursions success.
Hotel Hospes Palacio de los Patos Granada - EuropeOtherJuly 2010 - September 2010
Organizing meetings, weddings, events, prizing group, contact agencies, analyse competitors, emailing
Hotel Zenit Barcelona - EuropeOtherNovember 2008 - January 2009
Tasks according to the workplace. Weekends
Hotel NH Hesperia Presidente - EuropeOtherAugust 2008 - October 2008
Check- in, check- out, inform the guests , answering the telephone, billing, administrative tasks.
Tourism and Hospitality Management
HTSI- School of Tourism & Hospitality Management Sant Ignasi - Barcelona, SpainSeptember 2008 - June 2012
CatalanNative or fluent100%
SpanishNative or fluent100%