Judith Fernández Ruiz

Judith Fernández Ruiz

Back Office Agent at Ricoh España S.L.U
Lives in Barcelona, Spain
over 6 months ago

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I am responsible and rigurous person. Enthusiastic, flexible and commited.
I am also sociable and emphatic with hability to work on a team.
Great facility to learn new languages. Customer service oriented. Extense experience abroad.

Experience

  • Back Office Agent

    Ricoh España S.L.U - Barcelona, Spain

    Administration & General
    November 2014 - Now

    Now I'm in MTB department accounting taking care of treasury and billing of France

  • Front Desk Agent

    Holiday Inn Express Barcelona City 22@ - Barcelona, Spain

    Front Office reception
    September 2013 - March 2014

    Check- in, check- out, inform the guests, answering telephone, billing, night audit,dealing with complaints,, administrative tasks, reservations, serving the bar, updating and controlling supplies.

  • Tourism Information Agent

    Town Hall of Playa de Aro, Tourist Office - Europe

    Other
    July 2013 - August 2013

    Answering telephone, inform guests personally at the reception desk; Emailing; Administrative tasks arising from the organization of the different activities and events promoted by the Councillor; Material; Check availability of accommodation; collection of activities and the most significant activities of the surrounding villages; Press

  • Hostess in Press Department, World Mobile Congress GSMA Barcelona

    TAIS AZAFATAS - Europe

    Other
    February 2013 - February 2013

    24th and 25th February. Passes, entrances to Access, inform Media, press and journalists.

  • Customer Service Department Spain and UK

    Ingo Devices - Europe

    Other
    January 2013 - February 2013

    1 month. Post Christmas campaign. Emailing customer service and advice of electronic toys for children, post sales service. Controlling sendings and shippings of the products with the transport companies.

  • Receptionist trainee

    Hotel Husa President Park - Europe

    Other
    February 2012 - July 2012

    Check- in, check- out, inform the guests, answering telephone, billing, night audit,dealing with complaints. 3 days cross trainning through accounting, housekeeping departments.

  • Shore Excursions Department

    Intercruises Shoreside and Port Services - Europe

    Other
    August 2011 - October 2011

    Before cruise arrival: preparing operations, contact different providers of Barcelona city, shorex. Arrival of the cruise: port assistance, speak with providers, drivers and guides, inform passengers, ensure efficient coordination between the different agents to guarantee the excursions success.

  • Sales Department

    Hotel Hospes Palacio de los Patos Granada - Europe

    Other
    July 2010 - September 2010

    Organizing meetings, weddings, events, prizing group, contact agencies, analyse competitors, emailing

  • Recepcionist trainee

    Hotel Zenit Barcelona - Europe

    Other
    November 2008 - January 2009

    Tasks according to the workplace. Weekends

  • Reception department

    Hotel NH Hesperia Presidente - Europe

    Other
    August 2008 - October 2008

    Check- in, check- out, inform the guests , answering the telephone, billing, administrative tasks.

Education

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • German
    Notions
    20%

Other

  • Other skills

    Other skills

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