Jules Emille Bulatao

Jules Emille Bulatao

Front Office Supervisor (Pre-Opening) at Gulf Court Hotel
Lives in Business Bay, Dubai, United Arab Emirates
over 6 months ago

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About me

Over 9 years of cross cultural hospitality experience obtained mainly in UAE. Proactive, high energy professional focused on promoting customer satisfaction through exceptional service and maintaining outstanding standards. Highly accurate and efficient with data entry and general operations. Exceptional people skills with down-to-earth, outgoing personality. Adept at balancing multiple tasks with a friendly, courteous demeanour.

Experience

11 years and 3 months

  • Front Office Supervisor (Pre-Opening)

    Gulf Court Hotel - Business Bay, Dubai, United Arab Emirates

    Rooms division
    June 2018 - Now · 10 months

    • Assist the Front Office Manager in supervising daily front desk activities according to the established guidelines • Prioritize and delegate daily work responsibilities to front desk staff • Train and guide front desk staffs to provide quality customer services • Manage staffing schedules, shift changes • Resolve guest issues and enquiries to ensure guest satisfaction • Schedule front desk meeting to identify and resolve operational issues, Accounting variances, and housekeeping discrepancies. • Night Auditing. • Develop and implement strategies for bell desk, front office and parking • Ensure that facility is maintained clean, neat, safe and secure • Ensure that employees are properly groomed and dressed • Identify process improvement to achieve financial and service goals • Plan shift schedule and duties based on business forecast • Supervise the billing and cash processes to ensure compliance with company standards • Provide feedback to the team members on their performances and improvements • Assist in preparing yearly operating budgets, capital expenditure and manpower budgets • Monitor and control expenses within the allotted budget

  • Executive Butler

    Burj Al Arab Hotel - Dubai, United Arab Emirates

    Guest Relations
    January 2017 - December 2017 · 1 year

  • Reception team Leader (Pre-Opening)

    JA Ocean View Hotel - Dubai, United Arab Emirates

    Front Office reception
    November 2012 - September 2016 · 3 years and 11 months

  • Front desk Agent

    JA Oasis Beach Tower - Dubai, United Arab Emirates

    Front Office reception
    August 2010 - October 2012 · 2 years and 3 months

  • Housekeeping Attendant

    JA Oasis Beach Tower - Dubai, United Arab Emirates

    Housekeeping
    September 2008 - August 2010 · 2 years

  • Housekeeping Attendant

    Oasis Beach Hotel - Dubai, United Arab Emirates

    Housekeeping
    May 2007 - August 2008 · 1 year and 4 months

Education

  • Vocational Hotel & Restaurant Management

    Batangas State University - Hospitality and Tourism Management

    June 2000 - March 2002

    2 years Vocational Course in Hotel and Restaurant Management.

Languages

1 language

  • English

    Full professional

Skills

11 skills

  • Cashiering
  • F&B
  • Fidelio PMS
  • MS Outlook
  • MS PowerPoint
  • MS Word, MS Excel
  • Night audit
  • Opera PMS
  • Protel PMS
  • Service oriented.
  • Supervising
Connections
Bryan Navalta
Private Butler at Marya Group
Arif Muhadin
Room Attendant at ARYUKA HOTEL YOGYAKARTA
Bharpoor Singh
Pastry chef at JA Ocean View Hotel
View 4 connections
Following
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