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Over 9 years of cross cultural hospitality experience obtained mainly in UAE. Proactive, high energy professional focused on promoting customer satisfaction through exceptional service and maintaining outstanding standards. Highly accurate and efficient with data entry and general operations. Exceptional people skills with down-to-earth, outgoing personality. Adept at balancing multiple tasks with a friendly, courteous demeanour.
11 years and 3 months
Front Office Supervisor (Pre-Opening)
Gulf Court Hotel - Business Bay, Dubai, United Arab EmiratesRooms divisionJune 2018 - Now · 10 months
• Assist the Front Office Manager in supervising daily front desk activities according to the established guidelines • Prioritize and delegate daily work responsibilities to front desk staff • Train and guide front desk staffs to provide quality customer services • Manage staffing schedules, shift changes • Resolve guest issues and enquiries to ensure guest satisfaction • Schedule front desk meeting to identify and resolve operational issues, Accounting variances, and housekeeping discrepancies. • Night Auditing. • Develop and implement strategies for bell desk, front office and parking • Ensure that facility is maintained clean, neat, safe and secure • Ensure that employees are properly groomed and dressed • Identify process improvement to achieve financial and service goals • Plan shift schedule and duties based on business forecast • Supervise the billing and cash processes to ensure compliance with company standards • Provide feedback to the team members on their performances and improvements • Assist in preparing yearly operating budgets, capital expenditure and manpower budgets • Monitor and control expenses within the allotted budget
Burj Al Arab Hotel - Dubai, United Arab EmiratesGuest RelationsJanuary 2017 - December 2017 · 1 year
Reception team Leader (Pre-Opening)
JA Ocean View Hotel - Dubai, United Arab EmiratesFront Office receptionNovember 2012 - September 2016 · 3 years and 11 months
Front desk Agent
JA Oasis Beach Tower - Dubai, United Arab EmiratesFront Office receptionAugust 2010 - October 2012 · 2 years and 3 months
JA Oasis Beach Tower - Dubai, United Arab EmiratesHousekeepingSeptember 2008 - August 2010 · 2 years
Oasis Beach Hotel - Dubai, United Arab EmiratesHousekeepingMay 2007 - August 2008 · 1 year and 4 months
Vocational Hotel & Restaurant Management
Batangas State University - Hospitality and Tourism ManagementJune 2000 - March 2002
2 years Vocational Course in Hotel and Restaurant Management.
- Fidelio PMS
- MS Outlook
- MS PowerPoint
- MS Word, MS Excel
- Night audit
- Opera PMS
- Protel PMS
- Service oriented.