Join Hosco and view Julia's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
I am a professional Guest Services Leader with extensive Front Office Operations knowledge’s/experiences with an intuitive ability to engage customers of all types.
I am friendly, open and committed to building customer base by providing a positive service experience to all my clients.
My Passion and my patient for the job I do give me the drive to move forward to be not just a Professional but an expert in my field.
My Venture is to embrace changes as it comes, confront new challenges.…
To Me Life is an educational process that is meant to bring out and enhance our talents, and turn our weaknesses into strengths.
Hyatt Regency - Dubai, United Arab EmiratesRooms divisionJanuary 2018 - Now · 1 year and 1 month
Air Seychelles Limited - Victoria, SeychellesCustomer ServiceMarch 2017 - January 2018 · 12 months
My work is most importantly based on customers safety& security on board the aircraft, It also includes a great deal of customers service skills hence My performances reflect our creole hospitality by providing exceptional services to all our guest with unique creole warmth. As a cabin crew I opt to be an ambassador to the company's brand simultaneously to my Countrys phenominal tourism background.
Front office lecturer
Seychelles tourism Academy - Victoria, SeychellesCustomer ServiceJuly 2016 - January 2017 · 7 months
Front Office Supervisor
Starwood Hotels & Resorts Worldwide, Inc. - Beau Vallon, SeychellesRooms divisionApril 2012 - June 2016 · 4 years and 3 months
*Alongside the Front office manager I contributed in grooming the staff according to hotel standards with proper training. *oversees all front desk operation and coordinates arrival and departures of guests. *ensuring other FO staffs are well informed of any changes, new training etc... *prepare weekly Roster for Front desk staffs *oversees and attend to guest request. *follow ups on VIPs in house, meeting guests their needs and ensuring an amazing and comforting stay. *deals with guest complaints and service recovery in a timely manner. *Most importantly ensure all my guest are happy. *Loyalty program ambassador
seychelles Tourism Academy - Victoria, SeychellesFebruary 2010 - April 2012
diploma in front office operations and services
alliance Francaise - Victoria, SeychellesJanuary 2004 - December 2009
Mont fleuri Secondary school - Victoria, SeychellesJanuary 2004 - December 2009
Mathematics,English as a Second Language Extended,Science,Geography
EnglishNative or fluent100%