Julia Albert

Julia Albert

GSO at Hyatt Regency
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a professional Guest Services Leader with extensive Front Office Operations knowledge’s/experiences with an intuitive ability to engage customers of all types.
I am friendly, open and committed to building customer base by providing a positive service experience to all my clients.
My Passion and my patient for the job I do give me the drive to move forward to be not just a Professional but an expert in my field.

My Venture is to embrace changes as it comes, confront new challenges.…
To Me Life is an educational process that is meant to bring out and enhance our talents, and turn our weaknesses into strengths.

Experience

  • GSO

    Hyatt Regency - Dubai, United Arab Emirates

    Rooms division
    January 2018 - Now · 1 year and 1 month

  • Flight Attendant

    Air Seychelles Limited - Victoria, Seychelles

    Customer Service
    March 2017 - January 2018 · 12 months

    My work is most importantly based on customers safety& security on board the aircraft, It also includes a great deal of customers service skills hence My performances reflect our creole hospitality by providing exceptional services to all our guest with unique creole warmth. As a cabin crew I opt to be an ambassador to the company's brand simultaneously to my Countrys phenominal tourism background.

  • Front office lecturer

    Seychelles tourism Academy - Victoria, Seychelles

    Customer Service
    July 2016 - January 2017 · 7 months

  • Front Office Supervisor

    Starwood Hotels & Resorts Worldwide, Inc. - Beau Vallon, Seychelles

    Rooms division
    April 2012 - June 2016 · 4 years and 3 months

    *Alongside the Front office manager I contributed in grooming the staff according to hotel standards with proper training. *oversees all front desk operation and coordinates arrival and departures of guests. *ensuring other FO staffs are well informed of any changes, new training etc... *prepare weekly Roster for Front desk staffs *oversees and attend to guest request. *follow ups on VIPs in house, meeting guests their needs and ensuring an amazing and comforting stay. *deals with guest complaints and service recovery in a timely manner. *Most importantly ensure all my guest are happy. *Loyalty program ambassador

Education

  • Diploma

    seychelles Tourism Academy - Victoria, Seychelles

    February 2010 - April 2012

    diploma in front office operations and services

  • Certificate

    alliance Francaise - Victoria, Seychelles

    January 2004 - December 2009

    Delf B1

  • IGCSE

    Mont fleuri Secondary school - Victoria, Seychelles

    January 2004 - December 2009

    Mathematics,English as a Second Language Extended,Science,Geography

Languages

  • English
    Native or fluent
    100%
  • French
    Professional working
    60%
Connections
Birike Hadijjah Twaha
waitress at cafe javas
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