Julian Koay

Julian Koay

General Manager at FNB Consultant ASIA
Lives in Melbourne, Australia

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About me

Food & Beverage Expert Turnaround.

A dynamic and performance-driven natural leader. Enjoying challenges & able to work to an excellent standard under considerable pressure whilst presenting a positive image to clients &
colleagues. Resourceful with a healthy impatience with an in-depth knowledge of people, their personalities and what motivates them. Quick to understand new processes and identify market potential, combining entrepreneurial spirit with international theories. Trading in senior leadership role with integrated resort and city center hotels expertise within the luxury lifestyle hospitality segment.

Key areas of business strengths:
• Project Management
• People Processes & Talent Management
• Effective communication
• Lean Management Practitioner
• Continuous Process Improvement
• Crisis Management
• Strategic Planning

Professional skills:
• Luxury property management
• Handling of high profile customers and state visits
• Experienced in large Convention Centre management
• Multi property management
• Manage large teams up to 150 employees
• Pre opening experience
• Union negotiation experience
• Profit Improvement Team (profit consultant)
• Accurate budgeting and forecasting
• High level Key Account Management
• Proficiency Computer Skills
• Multilingual English, Japanese, Indonesia, Chinese

Personal skills:
• Dynamic and natural leader
• Highly managerial capacities
• Pro-active and result driven
• Both team player and captain (hands-on)
• Service orientated
• Problem solving
• Decision making
• Self control
• Flexible


7 years and 3 months

  • Asst.F&B Director

    POGH HOTEL GROUP - Malaysia

    March 2015 - Now · 4 years and 5 months

    Functions : Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the Kronos time management system. Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Maintain sanitary conditions in all dining, kitchen and bar areas in accordance with state and local regulations Acts immediately on all customer complaints to ensure that corrections are made when possible. Report any issues or grievances to the Director of Food and Beverage and or Human Resources. To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to. To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits. To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management. To maximise opportunities for departmental sales and profit and other related targets

  • General Manager

    FNB Consultant ASIA - Kuala Lumpur, Malaysia

    April 2012 - Now · 7 years and 3 months

    Dear Sir, Greetings!! I'm hotel professional and food and beverage specialist with more than 23 years of experienced with regards looking forward to any better suitable opportunity for me and I would like to move forward. Short brief : In current company, where apparently running 3 outlets and 2 kitchens including central culinary/Stewarding teams within these year. experiences after left Marina Bay Sands for further experience in Pre- Opening, took a task in $3 million Project by MeatWorks Corporation Malaysia. * Yearly gross f&b revenue $5million * Monthly average 7,400 covers My versatility and diversify in the Food & Beverage leading 150 employees (with different cultural and language) and managing various food and beverage outlets as well as banquet/marketing and kitchen layout and design where, I believe that I can utilised my operational skills and business acumen, controlling and saving cost for owner with major pre- opening experienced including recent Marina Bay Sands and Four Seasons Hotel Singapore and corporate f&b experienced, where reporting line to several General Manager and Vice President indirectly given me wider experienced in Hotel Operations with American Hotel and Motel Education and Business Study.


  • Cornell University - School of Hotel Administration - Ithaca, NY, United States

    October 2012 - February 2013


3 languages

  • English

    Professional working

  • Chinese

    Professional working

  • Indonesian

    Professional working


1 skill

  • Food and beverage management

Additional Information

1 information shared

Puspa Sari
Front Office at Double Six Luxury Hotel
Jumeirah Group
Dubai, United Arab Emirates
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