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An accomplished Sr Account & Hospitality Manager with over 10 years of industry related experience within EMEA. I have demonstrated a superior level of leadership and customer service during my career and deploy a personable and attentive approach to business & people management. Proficient in understanding concepts, paying attention to detail and swiftly implementing new procedures. A true leader, who is considered an expert in his field accompanied with a successful track record of delivering exceptional levels of customer satisfaction, and strategic growth for the business. Consulted as a project manager & trusted advisor across many vertical markets and considered an expert in his field. Successful track record of managing 7-digit B2B C-Suite enterprise accounts (CY 15-17 £3.9mil – £5.1mil).
ADA Expert, Remote Account Manager
The Digital Box, Barcelona - Barcelona, SpainSales & MarketingJune 2018 - Now · 7 months
Assisting marketers to increase revenues with B2B consulting advice with aid of ADA SaaS marketing software. Consulted businesses across multiple vertical markets (Ad Agency, Reseller, and Retail) and helped them understand how to increase business with an ecosystem of mobile marketing tools. Mastered the use of software’s Thunderbird, Team leader, Sales Navigator, Facebook Ad’s, Google ad’s, Movie Telling, Story Telling, Mailchimp and AI Chatbots. Secured leads, and converted them into Zoom conferencing demos, and natured new business opportunities & relationships.
Sr. Strategic Account Director
M&P - Barcelona, SpainSales & MarketingMarch 2017 - June 2018 · 1 year and 5 months
Family niche start up business focusing on noise mitigating solutions for open spaces. The portfolio of clients spread from interior designers, architectural firms, office/restaurant fit out merchants. Produced and managed new client relationships with key decision makers in EMEA region. Duties included, securing C-Suite executive meetings either face to face or via conference call software platforms (Skype, Zoom, Blue Jeans), followed by deliverance of marketing plans, and onsite trainings to grow their business. Internally, tracked market insights, client account performance, and regular shared market knowledge via social media channels (FB, Instagram, Linked In). In parallel, oversaw key relationships with specific vendors to negotiate better terms for components. Outward facing frequently visited organizations in the UK & Ireland and participated at several tradeshows around EMEA, which included public speaking and attending leadership seminars. Proficient in Zoho CRM, Books & Inventory, Ring Central and Microsoft Office 365. *Drove 1st year sales 30,000 GBP (+150%). JulJul ian Ma an Mainwarnwarnwar ing +44 (0) 7585802540 +34 689 555 917 Julian.firstname.lastname@example.org Skill Set • Client Management • Digital Marketing • Leadership • B2B or B2C Consulting • Objection Handling • Gaining Commitment • Account Management • Procurement • FMCG • MICE • Sales & Service • Seminar & Presentation • Event Management • Networking • Public Speaking • SAAS Marketing • Commercial Acumen • Office Software
Territory Brand Manager (UK&I, Benelux, US)
Brand Management Group - London, United KingdomSales & MarketingNovember 2013 - March 2017 · 3 years and 5 months
Account managed the United Kingdom & Ireland/Benelux licensee channel for HP Large Format & Kodak Professional Photography Media. Matured a portfolio of key Distributors and Gold Partner Resellers to recommend & provide OEM branded large format printing solutions (B2B). Successfully registered 7-digit accounts in the UK & Benelux regions with growth of 10% YOY (14-15) by understanding the client’s needs and presenting aligned solutions coupled with 360 marketing plans & onsite trainings (60% travel time). Strategically implemented rebate and kick back purchase policies and led QBR meetings with top level executives. Outward facing acted as a spokesperson and conveyed the value ink/media proposition as OEM brand ambassador (HP or Kodak). Participated in several trade shows around EMEA and delivered public seminars. Internally, led the EMEA team regularly on cross-territory opportunities and shared best practice such as success stories, sales tactics, and potential new marketing methods. Always a dedicated contributor as part of the WW corporate growth pod and heavily involved in recruitment, company vision, and critical business decisions. *Growth Results - UKI & Benelux Regions £3.9mil – £5.1mil (2015-2017).
Sales & Event Consultant
Grosvenor Casinos, - Swansea, United KingdomEventsNovember 2011 - November 2013 · 2 years and 1 month
The fundamental objective was to increase admissions of new members at the entertainment establishment. Deployed MICE strategy to attract new audiences and materialized crowded events ranging from national Poker events, Fun Casino Parties, Charity nights, Networking Events, Darts tournaments (BDO) and created Game On console nights. The role was autonomous, and sole responsibly was held for all brand sponsorship deals, social media activity (Sprout Social). Regularly attended B2B networking events & dinners to increase casino brand awareness. *Overachieved MOM for a period of 2 years (2200 new members 2011-2014).
Event Services Team Leader
Olympics 2012 - London, United KingdomEventsNovember 2011 - September 2012 · 11 months
Displayed an exceptional standard of leadership and customer service on the global stage over a 4-week period at both the Olympics (Earls Court – Volleyball) and Paralympics Games (EXCEL - various) in London 2012. Conducted key pre-event training, refined PDP programs for team members, and collaborated with senior venue planner specialists on pre-event strategy to assist with sustainability legacy for the London games. During the Mega Event conducted routine team briefings that would polish daily agenda, health & safety, hygiene, ticketing and evacuation procedures. Managed grievances spectators and provided strategic solutions to enhance their experiences. *Achieved NVQ Level 4 Leadership in Spectator and Stewarding. Contributed to LOCOG 2012 revenue achievements (2.41 Billion GBP).
Event Management (BA)
Swansea University - Swansea, United KingdomSeptember 2010 - July 2013
Studied, Entrepreneurship, Event Management, Recruitment Management, Business Management, Sports Event Managemen and Festival Management. Achieved overall 2.1 (3.5 GPA)
Gorseinon Territory College - Swansea, United KingdomSeptember 2002 - July 2004
Achieved overall grade - C
EnglishNative or fluent100%
- B2B Sales
- B2C Sales
- CLIENT MANAGEMENT
- Commercial acumen
- Digital marketing
- Event Management
- Key Account Management
- MEGA Events
- MICE Knowledge
- People management
- Public Speaking
- recruitment management
- Sales & Service