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Currently Guest Relation Manager at Pullman Toulouse City Centre.
Looking for a new challenge in Sales & Event in Switzerland from February 2019!
Guest Relation Manager
Hôtel Pullman Toulouse Centre***** - Toulouse, FranceOtherFebruary 2018 - Now · 11 months
Front Office • Provide unique guest service experience for all guests before, during and after their stay • Check In/Check Out/Front Desk Process • Ensure guests are properly greeted by all the departments • Actively listen to and resolve complaints from guests • Ensure VIP's receive personalized welcome from the team • Coordinate and manage communication between guests and staff • Manage Guest Relations Team (Front Office Team) to ensure we comply with all Pullman & Accor standards and operating procedures Back Office • Manage & Answer all customers reviews/online comments from specific websites via Myli • Daily overall quality report and score + Monthly team’s performance and target report via Trust You • Monthly VIP's gift inventory from Le Club Accor Hotel loyalty program • Creation of punctual events with regular guests and personalized guestroom for special events (wedding, anniversary, birthdays...) • Monthly Report to all Department Managers overview of Priority & Resolution list (issues encountered by guests during their stay) • ACDC & Opera PMS guest profiles update with personalized information • Management of the Quality Committee of the hotel
Events Sales Executive + Sales Manager
The River Lee Hotel - Cork, IrelandSales & MarketingFebruary 2015 - June 2017 · 2 years and 5 months
FrenchNative or fluent100%