Julie Martin

Julie Martin

Front Office Manager at ATHÉNÉE PALACE HILTON BUCHAREST
Lives in Bucharest, Romania
over 6 months ago

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Young, dynamic and with a true passion for the hotel industry I am looking for my next challenge. I have a great academic background as I graduated with two Masters one in Engineering and one in Business, which has given me the mind and knowledge to learn and develop in fast paced environments. I have a great attention to details, which is key to ensuring the delivery of an outstanding service to our guests. My years working for both Marriott and Hilton have taught me to work in a very structured environment allowing for a consistent delivery of product and service.
Should I be given the great opportunity to take on this position I will give all my energy, passion and commitment to ensuring a smooth running of the operations whilst delivering excellent guest experiences as well as achieving targets.

Experience

  • Front Office Manager

    ATHÉNÉE PALACE HILTON BUCHAREST - Bucharest, Romania

    Front Office reception
    June 2018 - Now · 8 months

  • Front Of House Manager

    Thistle - London, United Kingdom

    Front Office reception
    December 2017 - March 2018 · 4 months

    • Looking after both Restaurant & Reception departments • Leading a team of 17 including Guest Relations Managers, Receptionists, Food & Beverage Team Members • Restructuration of Guest Relations Managers & Receptionists checklists and tasks to ensure smooth running of the department and excellent customer service • Up to date online training & training of the team especially with regards to Health & Safety leading to successful audit by NSF • Recruitment of Front Office and Food & Beverage Team Members

  • Assistant Front Of House Manager

    DoubleTree by Hilton London Docklands Riverside - London, United Kingdom

    Front Office reception
    January 2016 - December 2017 · 1 year and 12 months

    • Acting Front Of House Manager June-October 2016 • Leading a team of 25 including Guest Relation Managers, Concierge, Nights, Supervisors and Receptionists • Creation of training plan for new starters • Successfully reintroduced handover to Front Office department • Improved communication between Front Office and other departments • Attending all HODs meetings such as HOD Meetings, WIG, Payroll, Operations Meeting, P&L & Credit Meeting • Supporting, development, motivating & training as well as monitoring Performance Management • Development of new procedures and SOPs to improve front desk efficiency and consistency • Recruitment of Front Office Team Members • Ordering through Birchstreet and maintaining good stationary stock level • Rota & Watson scheduling • Duty Manager Shifts

  • Front Office Supervisor

    The Waldorf Hilton, London - London, United Kingdom

    Front Office reception
    July 2014 - January 2016 · 1 year and 7 months

    • Ensuring brand standards and daily targets are met • Leading and supporting the receptionists to complete their shift work • Development of new procedures and SOPs to improve front desk efficiency and consistency • Review and appraising of receptionists, end of year PDRs and PDPs • Assisting in recruitment of receptionists and Guest service agents • Rota & Watson scheduling • Duty Manager Shifts • Crisis management: 24h power outage which resulted in relocating 100% of hotel guests to Hilton sister hotels • MDP2 Project on improving Synergy for the Engineering department and implementing Synergy for the housekeeping, concierge and room service departments

  • Receptionist

    Grosvenor House, A JW Marriott Hotel - London, United Kingdom

    Front Office reception
    October 2013 - June 2014 · 9 months

    • Daily front desk duties • Assisting current rooms coordinator with daily allocations considering room types availability • As part of my front desk supervisor development plan, training with rooms coordinator and reservation administrator as well as leading several shifts as a supervisor • Mentor for new front desk agents and responsible to train guest services agents on operational procedures • Review and appraising training with direct supervisor • Covering shifts for executive lounge and at your service

  • Senior Receptionist

    Courtyqrd by Marriott, Paris La défense West - Paris, France

    Front Office reception
    May 2012 - October 2013 · 1 year and 6 months

    • Daily front desk duties on both day and night shifts • Rooms coordinator coverage specifically for groups • Duty manager and supervisor shift coverage • Training of new associates and interns • Handling of guest satisfaction survey responses • Task force at Hotel Courtyard by Marriot Paris Arcueil • Cross training at Hotel Marriot Paris Champs Elysées

Education

  • Masters of Business

    University of Sydney - Sydney, Australia

    March 2006 - September 2008

  • Master 2 Materials Quality & Management

    Faculty of Sciences, Nice - Nice, France

    September 2004 - June 2006

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Limited working
    40%

Skills

  • Birchstreet
  • Fourth Hospitality
  • Google Suite
  • Hotsos
  • Marsha
  • Medallia
  • Micros
  • Microsoft Outlook
  • OnQ PM
  • OnQ R&I
  • Opera PMS
  • Pack Microsoft Office
  • People Bank
  • Reviewpro
  • Synergy
  • Taleo
  • TripAdvisor
  • Venpowa
  • Watson
  • Web 3
Connections
Anne Marie Bianchi
Reservations and Yield Manager chez Hôtel Royal-Riviera
Following
Rocco Forte Hotels
London, United Kingdom
Preferred Hotels & Resorts
London, United Kingdom
Other members
Madalina Cristil
Bucharest, Romania
Robert Manaila
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Andreea Lemnaru
Bucharest, Romania
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