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Looking for a Management Training position in the Room Division Department starting in October 2016.
- High guest service skills.
- Outstanding capacity to multitask.
- Good flexibility.
- Ability to work well under-pressure.
Receptionist, Night auditor ( Internship )
Hotel Trianon Palace 4* (Waldorf Astoria collection, Hilton Group ) - Versailles, FranceFront Office receptionJuly 2015 - January 2016
-Answered guest’s inquiries in person, by phone and on email. -Performed check-in and check-out procedures and managed a booking system -Allocated rooms following guest preferences handed out the keys -Verified all account postings and balances, prepared bills, took payments and handled cash. -Prepared the openings, created and updated the VIP list and prepared all the documents necessary at the reception. -Provided a luxurious and tailor-made service and followed the "Waldorf Astoria" and "American Express Fines Hotels and Resorts" Standards. -Tracked room revenues, occupancy percentages, and other front office statistics. -Prepared a summary of cash, check,credit card activities, and a result of operation management. -Prepared of End of day procedure, and ran End of day process in property management system ( OnQ)(PMS). -Understood principles of auditing, balancing and closing out accounts. -Faced and handled situations and challenging problems when you are only 2 night auditors.
Assistant storage manager, Financial department ( internship )
Hotel Le Fouquet's 5* Paris (Lucien Barrière Group) - Paris, FranceFinance/AccountingJuly 2014 - December 2014
-Supervised and trained a team of three employees. -Contacted suppliers to resolve missed deliveries, short shipments and pricing discrepancies. -Implemented systems to avoid situations like over-stocking or out-of-stock, coordinated regular inventories with storeroom personnel and department heads. Communicated with finance department for timely payment of bills. -Ensured that the department works closely with the chef and the F&B Director to purchase the highest quality products at the lowest prices. -Supervised the day-to-day functions of the receiving clerk, including proper documentation in line with the hotels purchasing and receiving procedures. -Performed variance analysis and cost analysis. Worked with other departmental heads to review budget allocation and expenditure. -Identified key cost cutting measures and implemented them. -Implemented procedures cost control and standard cost. -Created spreadsheets reports, purchase and sales invoices, Bank reconciliation, generated Financial statements.
McDonald's Corporation - Dreux, FranceF&B serviceJuly 2012 - August 2012
-Worked under pressure. -Took orders and served guests. -Managed a cash desk. -HACCP procedures.
Hotel Normandy Barrière 5* (Lucien Barrière Group) - Deauville, FranceFront Office receptionFebruary 2010 - February 2010
Cross-training. ( Front office, Food and Beverage, Housekeeping)
Hotel Institute Montreux - Montreux, SwitzerlandOctober 2013 - June 2016
A Level Exam, Graduated with honors, (specialization: Economy)
St Pierre, St Paul High School - Dreux, FranceSeptember 2006 - June 2013
FrenchNative or fluent100%