Julien Otzenberger

Julien Otzenberger

Hotel General Manager at The Damai
Lives in Ho Chi Minh City, Vietnam

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About me

Young, dynamic and curious individual empowered by passion for Hospitality,

Experience

13 years and 3 months

  • Hotel General Manager

    The Damai - Bali, Indonesia

    Management
    February 2019 - February 2020 · 1 year and 1 month

    • Manage & conduct the daily operations • Upgrade the property to Luxury market • Turn the Hotel into sustainable development • Assist the development and reach of achievable Revenue targets • Monitor expenses and cost control according to Departmental Budgets • Maintain TripAdvisor ranking of #1 Hotel in Lovina (Reach Top 30 in Bali)

  • Hotel General Manager

    The Luang Say Residence - Luang Prabang, Laos

    Management
    December 2017 - December 2018 · 1 year and 1 month

    • Manage & conduct the daily operations • Monitor the change of ownership • Review the Sales Strategy to drive more Business • Creation & implementation of Massage service in room • Maintain the SLH Mystery Inspection Quality score above 95% • Reach & maintain TripAdvisor #1 Hotel & #2 Restaurant in Luang Prabang • Guarantee owner’s & employee’s interest

  • Resident Manager

    Fusion Resort Nha Trang - Cam Ranh, Vietnam

    Management
    December 2015 - December 2017 · 2 years and 1 month

    • Post opening with Renovation & Extension Manager Project role • Assist the General Manager in managing the daily operations • Act as GM and take operating decisions during his absence • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded • Interview, select, appraise, coach and discipline all HODs. • Preparing and review financial reports and budgets

  • Hotel General Manager

    Diamond Bay Resort & Spa - Nha Trang, Vietnam

    Management
    June 2015 - October 2015 · 5 months

    • Manage the hotel and take operating decisions • Conduct Departmental meeting and delegate work load • Setting and achieving sales targets & profits • Promoting & Marketing the business. • Host the Miss Universe Vietnam 2015 pageant • Guarantee Owner’s and employee’s interest

  • Rooms Division Manager

    Novotel Phuket Kamala Beach - Phuket, Thailand

    Room Division Management
    August 2014 - February 2015 · 7 months

    • Oversee the operations of FO, Reservation, Housekeeping, Security and Leisure activities inclusive of Spa • In charge of InterReact, Risk Management/Compliance Accor program • Responsible for driving the compliance and actions of Planet 21, Sustainable Development Program of Accor • Monitor Guest Satisfaction and implement and coordinate corrective actions

  • Front Office Manager

    Sofitel Saigon Plaza - Ho Chi Minh City, Vietnam

    Reception
    July 2010 - March 2012 · 1 year and 9 months

    • Oversee and lead the Front Office operations inclusive of Reception, Guest Relation, Butler, Operators, Concierge & Bell service • Manage the daily operation while renovation of the Club rooms • Creation and implementation of Butler Service

  • Guest Relations Manager

    Sofitel Saigon Plaza - Ho Chi Minh City, Vietnam

    Guest Relations
    April 2009 - June 2010 · 1 year and 3 months

    • Ensuring and providing flawless, professional and personalized guest service experiences • Responding to guests needs and anticipating their unstated ones • Handling complaints • Maintain overall quality in compliance with hotel standards and procedures • Analyzing customer feedback and providing strategic direction to continuously improve overall guest satisfaction and retention • Brand Loyalty Program champion

  • Night Manager

    Pullman Paris La Défense - Paris, France

    Reception
    May 2007 - March 2009 · 1 year and 11 months

    • Worldwide Pilot Hotel for the rebranding of Sofitel to Pullman • Direct and oversee all hotel operations (FO/F&B/HKP/SEC) during the night shift to ensure guest satisfaction and safety. • Act as Manager on Duty for the hotel in the absence of the GM • Ensure the accurate completion of the daily night audit • Oversee preparation of daily summary reports • Be aware and able to enforce all fire-life-safety procedures

  • Night Auditor

    Hotel Rotary Geneva - MGallery by Sofitel - Geneva, Switzerland

    Reception
    November 2005 - August 2006 · 10 months

    • Cover the reception desk during 11pm and 7.30am including check-in, check-out, billing, switchboard • Ensure accurate charges for room revenues on a daily basis • Prepare reports to reflect the trading result of the property • Schedule guest wake-up calls and collect RS order • Control after-hours access to the property

  • Chief Concierge

    Sofitel Antigone - Montpellier, France

    Concierge
    July 2003 - October 2005 · 2 years and 4 months

    • Lobby Upkeep • Welcome and farewell guests • Park and retrieve guest’s cars • Transfer and storage of guest’s property • Assist guests with queries on place of interest, directions, dining options, transport, tour, booking…

Education

  • Technical degree

    Esarc Cefire - Montpellier, France

    September 2001 - July 2003

    Marketing & Communication

Languages

2 languages

  • French

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • French

Date of birth

April 11th 1980

Driving License

Yes

Skills

11 skills

  • Collaborative
  • Committed team player
  • Diligent
  • Driven to deliver
  • excellent customer service
  • Flexible and proactive
  • Honesty and integrity
  • marketing and sales
  • Risk Management
  • Strong leadership
  • Versatile
Following
369 Hotels & Maisons The Carlton Tower Jumeirah
The Carlton Tower Jumeirah
London, United Kingdom
Elysia Park
Elysia Park
Paphos, Cyprus
Other members
Juan Camilo Becerra
Dubai, United Arab Emirates
Odilbek Nishonboev
Al Khobar, Saudi Arabia
Kha Khong
Ho Chi Minh City, Vietnam
View more
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