Julieta Couso

Julieta Couso

English Teacher at Freelance
Lives in Seville, Spain

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About me

Ambitious and multilingual hospitality professional with great experience in luxury hotels.
Passionate about travelling, I constantly provide first rate service and foster a positive relationship with guests to promote customer satisfaction and loyalty.

I am currently looking for a new career challenge.

Experience

5 years and 11 months

  • English Teacher

    Freelance - Seville, Spain

    Other
    October 2018 - July 2019 · 10 months

    - 3 months project as an Assistant English Teacher in a Secondary School in Seville - Private English and Italian Teacher

  • Front Desk & Reservations

    Mercer Hotel Sevilla 5* GL - Seville, Spain

    Front Office reception
    May 2017 - March 2018 · 11 months

    - Responsible for the Reception, Reservation and Guest Relations Department - Handle all the complaints / resolution of incidents - Administrative tasks, billing, cashing and cash closing

  • Reception Supervisor

    Park Plaza Westminster Bridge 4* - London, United Kingdom

    Front Office reception
    November 2016 - March 2017 · 5 months

    - Assist HOD in building an effective team - Monitor the appearance, standards and performance ot the Front Office Team - Support team members in handling guest request and enquiries

  • Receptionist

    Park Plaza Westminster Bridge 4* - London, United Kingdom

    Front Office reception
    October 2015 - November 2016 · 1 year and 2 months

    - General receptionist duties - Complaints handling - Internal promotion to Receptionist Coach & Reception Team Leader

  • Waitress

    Dishoom - London, United Kingdom

    F&B service
    February 2015 - October 2015 · 9 months

  • Art Gallery Assistant

    Pareo Art Gallery - Apulia, Italy

    Other
    February 2013 - January 2015 · 2 years

    - Customer service & artwork's sale

Education

  • Master's Degree

    University of Seville - Hospitality and Tourism Management - Seville, Spain

    November 2018 - June 2019

    Master's Degree in Hotel Management

  • Hotel Receptionist Training

    Reception Academy - London, United Kingdom

    September 2015 - October 2015

    Practical Hotel Receptionist Training Practical use of Opera PMS Version 5.0 Welcoming Guests Hotel procedures, brand standards & terminology Loyalty programme enrolment Behaviour Skills Training Understanding Hotel Departments

  • Bachelor`s degree in foreign languages and literatures

    University of Salento - Lecce, Italy

    September 2009 - April 2014

Languages

5 languages

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • Portuguese

    Full professional

  • French

    Limited working

Personal information

Nationalities

  • Italian

Work Permits

  • European Union

Date of birth

April 03rd 1989

Driving License

Yes

Skills

18 skills

  • 5 star hotel service
  • Coaching skills
  • Complaint Handling
  • Customer-service
  • Foreign languages
  • Front Desk
  • Front office reception
  • Guest focus
  • Guest Relations
  • Luxury
  • Office administration
  • Public Relations
  • Reservations
  • Sales
  • Staff-training
  • Supervising skills
  • Teamwork
  • Upselling of hotel prod
Connections
Tommaso Ottanelli
Guest Service Assistant at Hotel Café Royal
Rares Ciuverca
Sales&Marketing and Events Coordinator Trainee at Finca Cortesin 5*
Fran Escacena
Front desk en Hotel Boutique Casa del poeta
View 11 connections
Following
Meliá Sevilla
Seville, Spain
Other members
Antonius Beshay
Seville, Spain
Morris Lorusso
Barcelona, Spain
Zlatka Petrova
Málaga, Spain
Victoria Naranjo
Seville, Spain
View 191333 members