Julieta Couso

Julieta Couso

Front Desk & Reservations at Mercer Hotel Sevilla 5* GL
Lives in Seville, Spain
over 6 months ago

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Ambitious and enthusiastic hospitality professional with experience in 4* and 5* luxury hotels.
Passionate about foreign languages and travelling, I constantly provide first rate service and foster a positive relationship with guests to promote customer satisfaction and loyalty.

I am currently looking for a new career challenge in Spain.

Experience

  • Front Desk & Reservations

    Mercer Hotel Sevilla 5* GL - Seville, Spain

    Front Office reception
    May 2017 - March 2018 · 11 months

    - Responsible for the Reception, Reservation and Guest Relations Department - Handle all the complaints / resolution of incidents - Administrative tasks, billing, cashing and cash closing

  • Reception Supervisor

    Park Plaza Westminster Bridge 4* - London, United Kingdom

    Front Office reception
    November 2016 - March 2017 · 5 months

    - Assist HOD in building an effective team - Monitor the appearance, standards and performance ot the Front Office Team - Support team members in handling guest request and enquiries

  • Receptionist

    Park Plaza Westminster Bridge 4* - London, United Kingdom

    Front Office reception
    October 2015 - November 2016 · 1 year and 2 months

    - General receptionist duties - Complaints handling - Internal promotion to Receptionist Coach & Reception Team Leader

  • Waitress

    Dishoom - London, United Kingdom

    F&B service
    February 2015 - October 2015 · 9 months

  • Art Gallery Assistant

    Pareo Art Gallery - Apulia, Italy

    Other
    February 2013 - January 2015 · 1 year and 12 months

    - Customer service & artwork's sale

Education

  • Hotel Receptionist Training

    Reception Academy - London, United Kingdom

    September 2015 - October 2015

    Practical Hotel Receptionist Training Practical use of Opera PMS Version 5.0 Welcoming Guests Hotel procedures, brand standards & terminology Loyalty programme enrolment Behaviour Skills Training Understanding Hotel Departments

  • Bachelor`s degree in foreign languages and literatures

    University of Salento - Lecce, Italy

    September 2009 - April 2014

Languages

  • Spanish
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Portuguese
    Professional working
    60%
  • French
    Notions
    20%

Skills

  • 5 star hotel service
  • Coaching skills
  • Complaint Handling
  • Customer-service
  • Foreign languages
  • Front Desk
  • Front office reception
  • Guest focus
  • Guest Relations
  • Luxury
  • Office administration
  • Public Relations
  • Reservations
  • Sales
  • Staff-training
  • Supervising skills
  • Teamwork
  • Upselling of hotel prod
Connections
Viktor Liu
F&B Trainee at Kempinski Hotels
Thomas Koltsaras
Reservations ,Host and Concierge, Bartender at Minelska Resort 4*
Rares Ciuverca
Student from American Hotel Academy Romania
View 10 connections
Following
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