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Administrative Manager & Part Owner
Queue-iT LLC - Dubai, United Arab EmiratesAdministration & GeneralSeptember 2010 - September 2012 · 2 years and 1 month
Roles & Contributions:  Ensured efficient functioning of the office organization by providing needed support such as coordination of meetings between clients and sales officers; facilitation of company meetings; planning and execution of events; and provision of necessary logistical support; and  Liaised with authorities regarding license renewal, documentations, and processed visa & residency requirements of the company owners and staff.  As Part owner, helped the company source out new leads, acquire new clients, develop relations with existing clientele, and maintain high level of trust and satisfaction by monitoring timely execution of required tasks, and effectively handling any issues or concerns regarding the delivery of services.
Trainer & Business Builder, Freelance
Forever Living Products Middle East - Dubai, United Arab EmiratesSales & MarketingJuly 2010 - September 2018 · 8 years and 3 months
 As a Trainer – created structured success training systems, facilitated workshops, & developed materials geared towards aiding the optimum results of the sales force. Conducted weekly focused training on varied topics such as: Business Presentations; Products Knowledge Training; Skills Development on Prospecting, Handling Objections, Leads Conversion, & Client Relations Management; Leadership Training; Training the Trainer Workshop; Performance Monitoring & Evaluation; and Social Media Marketing.  Conducted online webinars for sales leaders in North America i.e. MA-DC-VA area, and served as key speaker in several company events ni Dubai and Abu Dhabi.  As Business Builder – contributed to the achievement of the annual direct sales goal of the company by combining personal vision with proven marketing strategies to systematically achieve personal & team sales targets; and use of creativity, persuasion, and ethical implementation of business building techniques, effective Sales Force Management & outstanding organizational skills.
Enrollment Counselor / Marketing Officer
University of Phoenix DKV - Dubai, United Arab EmiratesSales & MarketingMarch 2008 - June 2010 · 2 years and 4 months
Key Roles & Contributions:  Counseled prospective students for admission, and career exploration upon graduating with a U.S.A. recognized online degrees;  Built strong relationships with enrollees to help them remain motivated in adapting to online studies while balancing current life-work commitments, through regular contacts by phone and email;  Contributed to the increased student enrollee targets in the Middle East Region by effectively handling leads, and its conversion guiding interested applicants on the advantages & value of education through online studies; &  Promoted awareness and acceptance of online studies as the institution’s delegated representative in education fairs, job fairs, and other relevant events.
Sales & Marketing Coordinator
IAL SERCO - Dubai, United Arab EmiratesSales & MarketingFebruary 2007 - September 2007 · 8 months
Key Roles & Contributions:  Coordinated trade shows, sales planning & review meetings, product trainings, conventions and varied activities for Sales Group;  Developed effective quotation formats for products, services, & maintenance contracts of installed security systems in hotels & airports;  Developed presentations and proposal materials and provided needed support to all Sales Engineers by providing sales data, market trends, account analyses, and new product information;  Coordinated & supervised timely delivery of products & services; and execution of installation projects to existing and new clients, by ensuring that supply needs are identified in advance, timely preparation of purchase orders, and responsible follow-up on the arrival of purchase requests from suppliers;  Helped the Unit Managers achieve sales goals, by tracking of monthly progress of sales engineers, preparation of collated sales report from all departments, and provided analysis on factors affecting sales performances, and feeding these information to the Sales Managers to help improve key performance indicators of the sales engineers.
Technical Support Coordinator
IAL SERCO - Dubai, United Arab EmiratesCustomer ServiceAugust 2006 - January 2007 · 6 months
Key Roles & Contributions:  Streamlined the procedure for the effective delivery of service requests to existing and new clients, and developed complaint resolution protocols by creating procedures and forms to enable service engineers timely address client concerns and as a result strengthening client relations;  Ensured that the support services provisioned to each of Sales Engineers is well-managed by closely supervising all assigned service jobs, implementation of strategic daily response plan, proper roster management, and logistical & administrative support;  Ensured high client satisfaction by establishing a centralized help desk system, feedback mechanisms, and follow-through protocols, resulting to continued renewal of maintenance contracts; and  Performed weekly supply inventory, order requests, and re-stocking of all essential parts and materials needed by the service engineers in maintenance work and project execution, and office management of Al Jadaf Office.
Assistant Engineering Coordinator
Dubai Marine Beach Resort & Soa - Dubai, United Arab EmiratesEngineering & MaintenanceJuly 2005 - July 2006 · 1 year and 1 month
Key Roles & Contributions:  Ensured 100% & timely resolution of guest complaints & requests, buy handling and responding to all request calls, distributing the job order to respective engineering staff, and monitoring resolution progress, and reporting to concerned hotel supervisor and or department;  Provided direct administrative support to the Chief Engineer and Engineering Coordinator by coordinating with contractors and suppliers, arranging logistical support needs daily, roster planning & management, supply inventory & purchase order preparation, and acting as officer in charge during day-offs and leaves of the Engineering Coordinator; and  Ensured smooth functioning of the daily operations of the Engineering Department through proactive office management.
Bachelor of Science
University of the Philippines - Quezon City, PhilippinesJune 1997 - April 2002
Completed Bachelor of Science in Forestry Major in Forest Biological Sciences, Specialization in Biotechnology in University of the Philippines Los Banos Campus
EnglishNative or fluent100%
- Event Planning & Managing
- Organizational Development
- Public Speaking skills
- Training and Development
- Workshop Facilitation