Junellen Ann Sanchez

Junellen Ann Sanchez

Front Office Supervisor at Hilton Alexandria Mark Center
Lives in Calabarzon, Philippines
over 6 months ago

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A graduate of BS Travel Management. I have extreme passion with the Hospitality/Tourism Industry and always make sure to provide excellent customer service and exceed guests/customers expectations.

Experience

  • Front Office Supervisor

    Hilton Alexandria Mark Center - Alexandria, VA, United States

    Front Office reception
    August 2018 - November 2018 · 4 months

    I take over “Manager on Duty” shifts 4 to 5 times in a week in the Front Office Department. I am responsible for all emergencies that are going on within the property. I am also responsible for addressing and resolving all guests/customer service concerns for all departments aside from the Front Office.

  • Front Office Agent

    Hilton Alexandria Mark Center - Alexandria, VA, United States

    Front Office reception
    November 2017 - July 2018 · 9 months

    Handling phone calls, guest concerns/issues, feedbacks, check-in and check-out and providing information for guests.

  • Reservations Specialist & Customer Service Representative

    Teleperformance - Pasig, Philippines

    Customer Service
    June 2017 - October 2017 · 5 months

    I get phone calls for Hilton hotels worldwide but mainly in the United States. I make hotel reservations for guests, help them with their existing reservations such as modifying and cancellations and we do address customer concerns and issues and resolve it.

  • On-the-Job Training

    Manila International Airport Authori - Metro Manila, Philippines

    Customer Service
    November 2016 - January 2017 · 3 months

    I was assigned under the Terminal/Airport Operations Group by the Manila International Airport Authority

  • Housekeeping Room Attendant

    La Quinta Inn & Suites - Round Rock, TX, United States

    Housekeeping
    March 2016 - June 2016 · 4 months

    A Work and Travel Program of U.S.A. I am responsible of making sure that the guest will have a clean and nice room for their comfortable stay. I clean guest rooms according to company guidelines and ensured that each room will meet the standards.

Languages

  • Tagalog
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Customer-service
  • Detail oriented
  • Event Management & PLanning
  • Journey System (Hilton Reservation)
  • Leadership
  • OnQ Hilton PMS
  • Reservations Assistance
  • Staff development
  • Team Member Engagement
  • Time management
  • Verbal and written communication
Connections
Maine Rosello
Front Office Agent at LeBlanc Hotel and Resort
Metin Lemi Türkeli
F&B and Business Center Agent at Conrad Istanbul
Following
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Dubai, United Arab Emirates
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London, United Kingdom
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Dubai, United Arab Emirates
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