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A graduate of BS Travel Management. I have extreme passion with the Hospitality/Tourism Industry and always make sure to provide excellent customer service and exceed guests/customers expectations.
Front Office Supervisor
Hilton Alexandria Mark Center - Alexandria, VA, United StatesFront Office receptionAugust 2018 - November 2018 · 4 months
I take over “Manager on Duty” shifts 4 to 5 times in a week in the Front Office Department. I am responsible for all emergencies that are going on within the property. I am also responsible for addressing and resolving all guests/customer service concerns for all departments aside from the Front Office.
Front Office Agent
Hilton Alexandria Mark Center - Alexandria, VA, United StatesFront Office receptionNovember 2017 - July 2018 · 9 months
Handling phone calls, guest concerns/issues, feedbacks, check-in and check-out and providing information for guests.
Reservations Specialist & Customer Service Representative
Teleperformance - Pasig, PhilippinesCustomer ServiceJune 2017 - October 2017 · 5 months
I get phone calls for Hilton hotels worldwide but mainly in the United States. I make hotel reservations for guests, help them with their existing reservations such as modifying and cancellations and we do address customer concerns and issues and resolve it.
Manila International Airport Authori - Metro Manila, PhilippinesCustomer ServiceNovember 2016 - January 2017 · 3 months
I was assigned under the Terminal/Airport Operations Group by the Manila International Airport Authority
Housekeeping Room Attendant
La Quinta Inn & Suites - Round Rock, TX, United StatesHousekeepingMarch 2016 - June 2016 · 4 months
A Work and Travel Program of U.S.A. I am responsible of making sure that the guest will have a clean and nice room for their comfortable stay. I clean guest rooms according to company guidelines and ensured that each room will meet the standards.
TagalogNative or fluent100%
- Detail oriented
- Event Management & PLanning
- Journey System (Hilton Reservation)
- OnQ Hilton PMS
- Reservations Assistance
- Staff development
- Team Member Engagement
- Time management
- Verbal and written communication