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I am a passionate hospitality person, who invested the last 8 years in gaining knowledge and increasing my work experience in the field of fine dining as well as sales operation. Through these experiences I have learned to manage successful staff, not only to work accordingly to the standards but also to develop and train their individual needs. Moreover, I have an eye for details and a clear understanding of customers’ individual wishes and needs. This allows me to act in an effective way and go beyond the customers’ expectation.
Assistant Restaurant Manager
Lurra Restaurant - London, United KingdomManagementDecember 2017 - Now · 1 year and 2 months
Donostia and Lurra Basque restaurants in Marylebone. After an unplanned stop in San Sebastian for a single day, ovners left their careers in the City with no previous experience in hospitality. Their two restaurants focus on doing traditional Basque Cuisine well rather then re inventing new trends. The restaurants were designed to feel like a home from home with genuine service nurturing loyal custom.
Groups & Events supervisor
The Farmers club London - London, United KingdomSales & MarketingApril 2017 - December 2017 · 9 months
Active participating and co-planning essential event meetings Daily staff briefing regarding settled goals, improvement, figures and training Effective communication with sales department as well as keeping up-to-date Head Chef Providing necessary knowledge to customers about facility, food and beverage options Responsible for meeting service,- and quality standards Successfully overseen smooth operation of events up to 100 covers Efficiently dealt with constructive feedback and ensured a positive outcome Manager on Duty responsibilities
Groups & Events operation supervisor
The Hari Hotel London - EuropeOtherNovember 2015 - April 2017 · 1 year and 6 months
Successfully overseen smooth operation of events up to 150 covers Successfully overseen smooth and effective bar operation up to 80 seats Highly motivated towards exceeding daily financial targets with varied techniques of up selling Improving customer service through implementing new operational structure Managing team of 14 employees, evaluated and improving individual performance. Responsible for meeting service,- and quality standards Efficiently dealt with constructive feedback and ensured a positive outcome Providing essential reports, figures and handling administration tasks
Texture restaurant and champagne bar - London, United KingdomF&B serviceJanuary 2015 - December 2015 · 12 months
Responsible for effective service of food and beverages accordingly to the restaurant standards Demonstrating high level of food and beverage knowledge to the customers Being in charge of cleanliness, mise-en-place quality at the working stations and service pantry for providing a smooth operation. Follows the correct sequence of service outlined in the standard operating manual. Setting up tables in accordance with restaurant standards. Clean, remove dishes and preparing silver service for the next dish Maintaining excellent grooming standard at all times.
Kempinski Palace Portorose - Portorož, SloveniaF&B serviceMarch 2009 - November 2013 · 4 years and 10 months
Co-ordinated smooth operation of banquets, groups and events up to 200 guests Responsible for effective service of food and beverages accordingly to the restaurant standards Being in charge of cleanliness, mise-en-place quality at the working stations and service pantry for providing a smooth operation Follows the correct sequence of service outlined in the standard operating manual. Setting up tables in accordance with restaurant standards Clean, remove dishes and preparing silver service for the next dish Maintaining excellent grooming standards at all times
Graduated from High school
Center of Permanent Education Cene Stupar - Ljubljana, SloveniaAugust 2008 - July 2010
SlovenianNative or fluent100%
- Good decision maker
- Quick learner