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I am a strong-minded hard worker who has excellent communication skills and the ability to work individually or within a team setting.
Front Office Assistant
Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, United Arab EmiratesFront Office receptionAugust 2017 - Now
Count and receive cash float Identify and allocate rooms for next day arrivals Check/familiarize VIP arrivals Keep room rack updated and remove bills of departed guests Coordinates with other section or related departments for smooth operation Check alerts and resolves traces for the day Closes Travel Agent and Company City Ledgers Check-In guest with reservation or direct booking or create guest new booking for walk-in Escorts guests to the room for a quick preview of the hotel facilities Explains about the facilities of the hotel rooms and apartments Up-sell rooms and hotel facilities to the walking or pre booked hotel guests Ensure all guest profiles are updated correctly in the Opera System Ensure all checked-in registration cards are signed by shift leader before racking Close shift both on the system and drop the shift closing envelope before night audit Handover endorsements to next shift
Business Club Lounge
Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, United Arab EmiratesGuest RelationsOctober 2012 - July 2017
Greeting arriving guests, assign rooms, issue keys and ascertain guest payment and billing information Assisting guests with ground transportation, restaurant or entertainment reservations and providing all other information’s about the travel around Maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, calculate the guest's final bill and collect payments in efficient way F & B Responsibilities: Serving food and beverages Informthe guest about the alcohol and non-alcoholserving policy of the company Keep always clean and tidy the guest areas Overseeing the provision of amenities and complimentary refreshments Doing daily inventory and requesting for food and supplies needed for the next day
Front Desk Assistant
Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, United Arab EmiratesFront Office receptionAugust 2011 - September 2012
Duties and Responsibilities: “Same as mentioned above”
Business Center Agent
The Westin Dhaka - Dhaka, BangladeshFront Office receptionSeptember 2010 - August 2011
Responsible for establishing the area from the beginning Coordinate with the internal and external guests for the events at the meeting room Maintaining the other tasks like-photocopy, fax, scan post card stamping, internet, spiral binding, bill posting; etc. F&B Responsibilities: Taking food orders Explain everything about the procedures Doing daily inventory and requesting for supplies needed for the next day
Service Express Associate
The Westin Dhaka - Gulshan, Dhaka, BangladeshFront Office receptionAugust 2009 - August 2010
Answering the calls in courteous manner and connecting calls to appropriate departments/parties Communicating to the departments concerned each VIP guest preferences and requirements and ensure that all VIPs in house are listed on the VIP announcement board Transfer the calls from in-house and out-side guest home & abroad promptly, transfer the calls to the concern person with proper information Taking all the orders from the in-house guests including food orders Send the food order by using Micros to the room service and kitchen Handling the guest complains according to the brand standard Maintain all the procedures at the time of hotel emergency and act accordingly. Get updated of all the hotel events etc.
Bangladesh National University - Dhaka, BangladeshApril 1995 - October 1999
EnglishNative or fluent100%