K M Masud Sadik

K M Masud Sadik

Front Office Assistant at Bonnington Hotel & Residence
Lives in Jumeirah Lakes Towers, Dubai, United Arab Emirates
over 6 months ago

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I am a strong-minded hard worker who has excellent communication skills and the ability to work individually or within a team setting.

Experience

  • Front Office Assistant

    Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, United Arab Emirates

    Front Office reception
    August 2017 - Now

     Count and receive cash float  Identify and allocate rooms for next day arrivals  Check/familiarize VIP arrivals  Keep room rack updated and remove bills of departed guests  Coordinates with other section or related departments for smooth operation  Check alerts and resolves traces for the day  Closes Travel Agent and Company City Ledgers  Check-In guest with reservation or direct booking or create guest new booking for walk-in  Escorts guests to the room for a quick preview of the hotel facilities  Explains about the facilities of the hotel rooms and apartments  Up-sell rooms and hotel facilities to the walking or pre booked hotel guests  Ensure all guest profiles are updated correctly in the Opera System  Ensure all checked-in registration cards are signed by shift leader before racking  Close shift both on the system and drop the shift closing envelope before night audit  Handover endorsements to next shift

  • Business Club Lounge

    Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, United Arab Emirates

    Guest Relations
    October 2012 - July 2017

     Greeting arriving guests, assign rooms, issue keys and ascertain guest payment and billing information  Assisting guests with ground transportation, restaurant or entertainment reservations and providing all other information’s about the travel around  Maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, calculate the guest's final bill and collect payments in efficient way F & B Responsibilities:  Serving food and beverages  Informthe guest about the alcohol and non-alcoholserving policy of the company  Keep always clean and tidy the guest areas  Overseeing the provision of amenities and complimentary refreshments  Doing daily inventory and requesting for food and supplies needed for the next day

  • Front Desk Assistant

    Bonnington Hotel & Residence - Jumeirah Lakes Towers, Dubai, United Arab Emirates

    Front Office reception
    August 2011 - September 2012

    Duties and Responsibilities: “Same as mentioned above”

  • Business Center Agent

    The Westin Dhaka - Dhaka, Bangladesh

    Front Office reception
    September 2010 - August 2011

     Responsible for establishing the area from the beginning  Coordinate with the internal and external guests for the events at the meeting room  Maintaining the other tasks like-photocopy, fax, scan post card stamping, internet, spiral binding, bill posting; etc. F&B Responsibilities:  Taking food orders  Explain everything about the procedures  Doing daily inventory and requesting for supplies needed for the next day

  • Service Express Associate

    The Westin Dhaka - Gulshan, Dhaka, Bangladesh

    Front Office reception
    August 2009 - August 2010

     Answering the calls in courteous manner and connecting calls to appropriate departments/parties  Communicating to the departments concerned each VIP guest preferences and requirements and ensure that all VIPs in house are listed on the VIP announcement board  Transfer the calls from in-house and out-side guest home & abroad promptly, transfer the calls to the concern person with proper information  Taking all the orders from the in-house guests including food orders  Send the food order by using Micros to the room service and kitchen  Handling the guest complains according to the brand standard  Maintain all the procedures at the time of hotel emergency and act accordingly.  Get updated of all the hotel events etc.

Education

  • Bachelor

    Bangladesh National University - Dhaka, Bangladesh

    April 1995 - October 1999

    Major: Commerce

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Professional working
    60%
Following
Jumeirah Group
Dubai, United Arab Emirates
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