Ka Lai Gary Tong

Ka Lai Gary Tong

Club Concierge at Shangri-La Hotels and Resorts
Lives in Hong Kong
over 6 months ago

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PASSION
ATTENTIVENESS
FRIENDLINESS
KNOWLEDGE
TRUSTWORTHINESS

Having learned the importance of team playing from my previous internships, I have polished my leadership skills as the President of the Student Ambassador Forum at IHTTI, School of Hotel Management. Further more, I am eager to seek opportunities to improve my communication skills with all walks of life in as many countries as possible.

Experience

  • Club Concierge

    Shangri-La Hotels and Resorts - Hong Kong

    Front Office reception
    February 2013 - August 2013

    Executive/Club Floor Service training - Front Office Operation - Concierge Service - Club Lounge F&B service - Micros/OPERA PMS usage - "Personalized" service focusing on VIP guests

  • F&B Trainee

    Amathus Beach Hotel - Paphos, Cyprus

    F&B service
    February 2012 - August 2012

    Training focused on F&B operation - Experience in different types of F&B outlets: Buffet, Semi-buffet, A-la-carte, Banquet, Bar, Fine Dining - Supervising new trainees

Education

  • BA (Hons) International Hospitality and Design Management

    IHTTI School of Hotel Management - Neuch√Ętel, Switzerland

    September 2011 - July 2014

  • BTEC Hospitality and Tourism Foundation programme

    Caritas Bianchi College of Careers - Hong Kong

    September 2010 - May 2011

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%

Other

  • Other skills

    Other skills

Following
Hosco
Geneva, Switzerland
IHTTI School of Hotel Management
Neuch√Ętel, Switzerland
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