KALU IKECHUKWU  SAMUEL

KALU IKECHUKWU SAMUEL

Front Office Head Door Attendant Concierge Agent at Jumeirah Group
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a versatile dynamic, professional, especially within front of the house functions. I am energetic, intelligent, confident, and result-oriented and customer focused professional, self-assured, preferring an open, friendly but direct communication style. I am assertive when necessary and remaining focused on achieving of hotel mission, vision, goal and values. I am knowledgeable with an excellent understanding of customers need. A young man with high vision who applies passion in all he does and with quality

Experience

  • Front Office Head Door Attendant Concierge Agent

    Jumeirah Group - Dubai, United Arab Emirates

    Front Office concierge
    March 2018 - Now · 10 months

    • Welcome and greet guests with a warm friendly smile all the times. • Ensure priority members, repeat guests and other VIPs receive special attention and recognition • Maintain awareness of guests profile through opera. • Ability to establish a sense of security to the hotel guests/visitors • Answer the telephone with in 3 rings and according to the company standards of proper etiquette. • Represent the management in meeting an escorting vip’ guests at the hotel. • Serve as a link between concierge department & reception department when it comes to passing information to the hotel guest an assisting guest when it necessary. • Well trained and experienced to handle difficult situation with guest and ensure that their needs & expectation are met. • Updating the concierge calendar of event in our city. • Well trained in handling guest complaints. • Responsible for dispatching all guest parcels to their concerned room. • Responsible of making sure that all guest luggage are taken to their respective rooms

  • Front office Bell Captain

    FIVE Palm Jumeirah Hotel - Dubai, United Arab Emirates

    Front Office concierge
    February 2017 - March 2018 · 1 year and 2 months

    • Welcome and greet guests with a warm friendly smile all the times. • Maintain awareness of guests profile through opera. • Maintain effective communication with related department to ensure smooth delivery. • Ensure the guest luggage is carried from arrival point to their room and from to point of check out. • Receiving guest in a professional and friendly manner exceeding guest expectation from arrival to departure. • Deliver guest message and other deliveries immediately without any delay in a professional manner. • Make sure that first impression are created by making all guests feel warmed welcomed upon their arriver • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features and all other services, offered by the hotel. • Coordinating with other departments in the performance of its function especially the housekeeping. • Consistently maintain a neat, organized and clean workspace and uniform. • Respond to guest comments effectively and promptly and follow up in order to ensure resolution • Contribute to the team effort by accomplishing related results as needed.. • Answer the bell desk phone and provides information as needed • Represent hotel in escorting all guests/visitors throughout areas of the hotel • Cleans and polishes carts and other equipment used in the department • Ambassador of the building and provide memorable service experiences. • Develop and maintain a motivational working environment within the department.

  • Front Office Head Doorman Concierge

    The Westin Hotel Dublin - Dubai, United Arab Emirates

    Front Office concierge
    August 2013 - February 2017 · 3 years and 7 months

    • Welcome and greet guests with a warm friendly smile all the times. • Make sure that first impression are created by making all guests feel warmed welcomed upon their arriver • Answer the telephone with in 3 rings and according to the company standards of proper etiquette. • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features and all other services, offered by the hotel. • Coordinating with other departments in the performance of its function especially the housekeeping. • Consistently maintain a neat, organized and clean workspace and uniform. • Respond to guest comments effectively and promptly and follow up in order to ensure resolution • Contribute to the team effort by accomplishing related results as needed.. • Answer the bell desk phone and provides information as needed • Represent hotel in escorting all guests/visitors throughout areas of the hotel • Responsible of making sure that all guests luggage are taken to their respective rooms • Ensure priority members, repeat guests and other VIPs receive special attention and recognition • Cleans and polishes carts and other equipment used in the department • Ambassador of the building and provide memorable service experiences. • Ability to establish a sense of security to the hotel guests/visitors • Develop and maintain a motivational working environment within the department.

  • Front Office Associate

    Grand Millennium Dubai - Dubai, United Arab Emirates

    Front Office concierge
    February 2013 - August 2013 · 7 months

    • Welcome and greet guests with a warm friendly smile all the times. • Make sure that first impression are created by making all guests feel warmed welcomed upon their arriver • Welcome all guests upon their arrival and assist them with their luggage • Proper documentation, storage and retrieval of left luggage Represent hotel in escorting all guests/visitors throughout areas of the hotel • Superb product knowledge of the surrounding areas.

  • Bell Captain

    Fairmont the Palm Dubai - Dubai, United Arab Emirates

    Front Office porter
    August 2012 - January 2013 · 6 months

    • Welcome all guests upon their arrival and assist them with their luggage • Ensure high level of Customer service is emphasized at all levels • Carry out all supervisory responsibilities in accordance with the organization policies and procedures • Develop policies and procedures as needed • Provide staff performance all of their necessary tasks and responsibilities • Greets all resident and guests courteously using the guest’s name whenever possible. • Assist all guests with almost any plans or arrangements, they intends to make • Ensure prompt, efficient and updated recording of mails, parcels • Be responsible for receiving, distributing and correspondence for both guests and visitors • Report and follow up with the maintenance to ensure the facilitates are in good condition • Reported suspicious people, behavior parcels, and vehicles and hazards or maintenance • Assists guests with inquiries regarding excursions, visitor attractions. • Well trained and experienced to handle difficult situation with the guest and ensure that their Needs and expectation are met

Education

  • Diploma in Hospitality

    Cambridge International School, UK - Dubai, United Arab Emirates

    April 2010 - April 2011

Languages

  • Afrikaans
    Professional working
    60%
  • English
    Professional working
    60%
Connections
Chike Onyeka
sous chef at prime hospitality
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