Kalu Ikechukwu Samuel

Kalu Ikechukwu Samuel

Front Office Door Ambassadors-Concierge Agent at W Hotel Palm jumeirah Dubai
Lives in Dubai, United Arab Emirates

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About me

• Energetic, intelligent, confident, result-oriented and customer-focused professional
• Self-assured, preferring an open, friendly but direct communication style
• Assertive when necessary, remaining focused on the achievement of hotel mission, vision, goal, and values
• Knowledgeable, with an excellent understanding of consumer need and relevant market place dynamics
• Superb product knowledge, effective communicator via high quality is written verbal and visual presentation.
• Seasoned Hospitality Professional who aims to take his knowledge and skills to the next level by delving into a Junior Management/Leadership role in a new locale

Experience

14 years and 6 months

  • Front Office Door Ambassadors-Concierge Agent

    W Hotel Palm jumeirah Dubai - Dubai, United Arab Emirates

    Front Office porter
    June 2019 - Now · 9 months

    Responsibilities: • Welcome and greet guests with a warm friendly smile all the times. • Answer the telephone with in 3 rings and according to the company standards of proper etiquette. • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features and all other services, offered by the hotel. • Coordinating with other departments in the performance of its function especially the housekeeping. • Consistently maintain a neat, organized and clean workspace and uniform. • Respond to guest comments effectively and promptly and follow up in order to ensure resolution • Contribute to the team effort by accomplishing related results as needed.. • Answer the bell desk phone and provides information as needed • Represent hotel in escorting all guests/visitors throughout areas of the hotel • Responsible of making sure that all guests luggage are taken to their respective rooms • Ensure priority members, repeat guests and other VIPs receive special attention and recognition • Cleans and polishes carts and other equipment used in the department • Ambassador of the building and provide memorable service experiences. • Ability to establish a sense of security to the hotel guests/visitors • Report to room Division Manager or Chief Concierge on duty • Develop and maintain a motivational working environment within the department. • Represent the management in meeting and escorting VIP’s guest at the Hotel. • Serve as a link between Concierge department & reception department when it comes to passing information to hotel guests and assisting them. • Well trained and experienced to handle difficult situation with the guest and ensure that their need & expectation are met • Assist guests with inquiries regarding excursions, visitor attractions and places of interest.

  • Front Office Door Attendant-Concierge Agent

    Jumeirah Group / Jumeirah Hotels & Resorts - Dubai, United Arab Emirates

    Front Office porter
    April 2018 - June 2019 · 1 year and 3 months

    • Welcome and greet guests with a warm friendly smile all the times. • Maintain awareness of guests profiles through opera. • Answer the telephone within 3 rings and according to the company standards of proper etiquette. • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Consistently maintain a neat, organized and clean workspace and uniform. • Respond to guest comments effectively and promptly and follow up in order to ensure resolution • Contribute to the team effort by accomplishing related results as needed. • Answer the bell desk phone and provides information as needed • Represent hotel in escorting all guests/visitors throughout areas of the hotel • Responsible for making sure that all guests luggage are taken to their respective rooms • Ensure priority members, repeat guests and other VIPs receive special attention and recognition • Cleans and polishes carts and other equipment used in the department • Ambassador of the building and provide memorable service experiences. • Ability to establish a sense of security to the hotel guests/visitors • Develop and maintain a motivational working environment within the department. • Represent the management in meeting and escorting VIP’s guest at the Hotel

  • Front Office Bell Captain-Concierge Agent

    FIVE PALM HOTEL - Dubai, United Arab Emirates

    Front Office concierge
    January 2017 - March 2018 · 1 year and 3 months

    • Welcome and greet guests with a warm friendly smile all the times. • Maintain awareness of guests profiles through opera. • Maintain effective communication with related department to ensure smooth delivery. • Ensure the guest luggage is carried from arrival point to their room and from to point of check out. • Receiving guest in a professional and friendly manner exceeding guest expectation from arrival to departure. • Deliver the guest message and other deliveries immediately without any delay in a professional manner. • Make sure that first impression is created by making all guests feel warmed welcomed upon their arriver • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features, and all other services, offered by the hotel. • Coordinating with other departments in the performance of its function especially the housekeeping. • Consistently maintain a neat, organized and clean workspace and uniform. • Respond to guest comments effectively and promptly and follow up in order to ensure resolution • Contribute to the team effort by accomplishing related results as needed. • Answer the bell desk phone and provides information as needed • Represent hotel in escorting all guests/visitors throughout areas of the hotel • Cleans and polishes carts and other equipment used in the department • Ambassador of the building and provide memorable service experiences. • Develop and maintain a motivational working environment within the department.

  • Front Office head Doorman-Concierge Agent 294

    The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab Emirates

    Front Office concierge
    August 2013 - February 2017 · 3 years and 7 months

    • Welcome and greet guests with a warm friendly smile all the times. • Make sure that first impression is created by making all guests feel warmed welcomed upon their arriver • Answer the telephone within 3 rings and according to the company standards of proper etiquette. • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features, and all other services, offered by the hotel. • Coordinating with other departments in the performance of its function especially the housekeeping. • Consistently maintain a neat, organized and clean workspace and uniform. • Respond to guest comments effectively and promptly and follow up in order to ensure resolution • Contribute to the team effort by accomplishing related results as needed. • Answer the bell desk phone and provides information as needed • Represent hotel in escorting all guests/visitors throughout areas of the hotel • Responsible for making sure that all guests luggage are taken to their respective rooms • Ensure priority members, repeat guests and other VIPs receive special attention and recognition • Cleans and polishes carts and other equipment used in the department • Ambassador of the building and provide memorable service experiences.

  • Front Office Bell Captain, Guest Service/Transportation

    Fairmont The Palm Hotel - Dubai, United Arab Emirates

    Front Office porter
    August 2012 - August 2013 · 1 year and 1 month

    • Welcome all guests upon their arrival and assist them with their luggage • Assist guest with luggage, transportation arrangement and bookings and bid them farewell • Arrange and attend to formal and informal social gatherings, entertainment, and dinner and parties. • Plan vacations for the families and maintain top-notch performance from all members of the staff. • Ensure a high level of Customer service is emphasized at all levels • Carry out all supervisory responsibilities in accordance with the organization policies and procedures • Develop policies and procedures as needed. • Create extra-special moments for all guests at every opportunity, including, recognizing their celebrations, birthday’s anniversaries etc. • Assist Housekeeping with the cleanliness and maintenance of corridors and guestroom. • Handled guest complaints with grace discretion and consideration. • Coordinate booking for bedrooms and conference spaces • Trained new concierge and other hotel staff. • Make any reservations requested prior to arrival and create an itinerary. • Reports any unusual occurrences or request to the manager or duty manager • To assist with any plans or arrangements the guest intends to make during their stay. • Provide balcony dinners and creates a secret space for guests privacy. • Provide staff performance all of their necessary tasks and responsibilities • Greets all resident and guests courteously using the guest’s name whenever possible. • Assist all guests with almost any plans or arrangements, they intend to make • Ensure prompt, efficient and updated recording of emails, parcels • Be responsible for receiving, distributing and correspondence for both guests and visitors • Report and follow up with the maintenance to ensure the facilitates are in good condition • Assists guests with inquiries regarding excursions, visitor attractions. • Manage the refreshment bars in all guestrooms. (ordering, inventory, storage) • Maintain high standards of personal appearance and grooming outlined by the Hotel policies • Well trained and experienced to handle a difficult situation with the guest and ensure that their Needs and expectation are met.

  • Front Office Concierge Agent

    IFA Hotels & Resorts - Dubai, United Arab Emirates

    Front Office reception
    August 2010 - December 2011 · 1 year and 5 months

    • Welcome and greet guests with a warm friendly smile Records guest comment or complaints, referring guest to a manager as deemed necessary. • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures, and events. • Handle all duties according to hotel policies, procedures, and standards. • Register guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signature; and issuing room keys. • Establish credit by verifying credit cards or obtaining cash. Direct guest to the Room upon arriver • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features, and all other services, offered by the hotel. • Coordinating with other departments in the performance of its function especially the housekeeping and accounting. • Review accounts and charges with the guest during their check-out process

  • Front Office Concierge

    Fairmont Hotel Residences PALM JUMEI - Dubai, United Arab Emirates

    Front Office concierge
    October 2008 - August 2010 · 1 year and 11 months

    • Answer the phone within 3 rings and according to the company standards of proper etiquette. • Welcome and greet guests with a warm friendly smile. • Check guest in and out of the hotel in an efficient and timely manner. • Handle all duties according to hotel policies, procedures, and standards. • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features, and all other services, offered by the hotel

  • Front Office Guest Service Airport Representative

    ZODIAC HOTEL, Enugu, NIGERIA - Enugu, Nigeria

    Front Office porter
    November 2006 - September 2008 · 1 year and 11 months

    • Welcome all guests upon their arrival and assist them with their luggage • Represent hotel in escorting all guests/visitors throughout areas of the hotel • Responsible for making sure that all guests luggage are taken to their respective rooms • Superb product knowledge of the surrounding areas • Ability to establish a sense of security to the guests/visitors • Responsible for dispatching all guests parcels to the concerned room • Serve as a link between guest service department & reception department when it Comes to passing information to all guests and assisting them • Well trained in handling guest complaints • Picks up and delivers guest laundry to and from guest room rooms in a timely accurate. • Delivers mooring newspapers, emails, packages, faxes, etc. to a specific guest room. • Maintains and posts hotel reader boards and public area signage • Cleans and polishes carts and other equipment used in the department

  • Front Office Butler Concierge Officer

    AMBASSADOR HOTEL LAGOS - Lagos, Nigeria

    Front Office porter
    February 2005 - October 2006 · 1 year and 9 months

    • Efficient luggage handling • Proper documentation, storage, and retrieval of left luggage • Adequate dissemination of information appertaining product knowledge • Aiding guests to and from the hotel with relevant information and luggage • Making, maintaining and updating concierge records in a log book • Ensuring correct newspapers and magazines are distributed to guests room • Control and monitoring lobby music • Storage and delivery of guests emails/faxes • Liaising with the valet to prepare cars for outgoing guests • Updating the concierge calendar of events in our city • Ensure that our guests receive a warm welcome and offer friendly and timely service at all times.

Education

  • Diploma in Hotel Management

    International College, United Kingdom - Manchester, United Kingdom

    April 2010 - April 2011

    Hotel Operation Management

  • Certificate of competence by ministry of labor & Productivity

    Government Technical College (GTC)Enugu state - Enugu, Nigeria

    January 1993 - December 1999

  • Primary school leaving Certificate

    Moore-House street primary school, Ogui Enugu, Nigeria (1988-1993 - Enugu, Nigeria

    January 1988 - December 1993

Languages

2 languages

  • Afrikaans

    Professional working

  • English

    Professional working

Personal information

Nationalities

  • Nigerien

Date of birth

August 18th 1980

Skills

16 skills

  • ability to complete a task on timely manner.
  • • Ability to motivate others and self-initiative
  • Ability to work under pressure
  • Able to speak, read and write English
  • able to work alone and within a team
  • • Competent and optimistic • Willing to learn and
  • Cultural awareness
  • • Excellent Communication Skills.
  • Excellent team player
  • • Flexible and ability to work around the clock
  • • Flexible towards my work environment
  • • Good level of English essential.
  • Personable with great attention to details
  • Pro-active and reliable
  • Strong communication skill ( Verbal ,Listening,
  • Superior customer service and problem solving skil

Additional Information

1 information shared

  • I am a versatile dynamic, professional, especially within front of the house functions.

    Dealing and working with different people from different part of the world has greatly helped me in where I see my person today, and applying all I have learned both from Westin and other hotels I have worked for the past years have truly prepared me for this position which is sure I will do well. Education was very important for me for sure because it helps me to be able to communicate with people properly and show respect to all when dealing with them. Experience is the main key to success and all the experience I have gained is what I intend to apply to this new role that I am seeking. Passion is another thing that keeps me going that's why I apply it in all I do because without passion, you can never love what you are doing.

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