KAMRUL HASSAN

KAMRUL HASSAN

Team Supervisor at RADISSON BLU HOTEL
Lives in Abu Dhabi, United Arab Emirates

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About me

With 13 years of Experience in Hospitality Industry

I am innovative and flexible person who believes in working with an open mind. I am friendly and dynamic person with strong determination to succeed in the hospitality industry confident ambitious reliable and honest in all aspect of life my social skills plays vital role inassisting and adaptingto new environments and situation I thrive to explore innovative ideas doing creative things with my capability in the service industry.

Experience

23 years and 3 months

  • Team Supervisor

    RADISSON BLU HOTEL - Abu Dhabi, United Arab Emirates

    Management
    January 2019 - Now · 5 years and 3 months

    • Maintain proper set-up of the bar on a daily basis, bar equipment, preparation of garnishes for the service, drinks • Stock control and requisition • Greet guests, present menus, take orders and post in Micros POS system • Prepare and serve drinks- cocktails, mocktails, wines, spirits • Accommodate guests’ needs • Process payments • Ensure at all times that the Restaurant/Bar operations are in accordance with the company standards • Supervising the floor/Bar during meal periods to ensure that all standards and steps of service are met through all guests interactions • Ensuring that checklist, requisitions and proper opening and closing functions are being completed each shift • Communicate with the guests and employees using a positive and clear speaking voice, listen to and understand requests, response with appropriate actions and provide accurate information • Remain calm and alert, especially during emergency situation and/or heavy hotel activity serving as a role model for the staff and other hotel employees • Ensuring that all steps of services as outlines in training materials are being followed on a daily basis • Interact positively with customers promoting hotel facilities and services • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence, Input and retrieve data and change computer procedures • Ensure that all standards and hotel cash handling procedures met

  • Senior Bar captain

    Hilton Abu Dhabi Hotel,Vascos Restaurant - Abu Dhabi, United Arab Emirates

    F&B service
    December 2017 - December 2018 · 1 year and 1 month

    • Maintain proper set-up of the bar on a daily basis, bar equipment, preparation of garnishes for the service, drinks • Stock control and requisition • Greet guests, present menus, take orders and post in Micros POS system • Prepare and serve drinks- cocktails, mocktails, wines, spirits • Accommodate guests’ needs • Process payments • Ensure at all times that the Restaurant/Bar operations are in accordance with the company standards • Supervising the floor/Bar during meal periods to ensure that all standards and steps of service are met through all guests interactions • Ensuring that checklist, requisitions and proper opening and closing functions are being completed each shift • Communicate with the guests and employees using a positive and clear speaking voice, listen to and understand requests, response with appropriate actions and provide accurate information • Remain calm and alert, especially during emergency situation and/or heavy hotel activity serving as a role model for the staff and other hotel employees • Ensuring that all steps of services as outlines in training materials are being followed on a daily basis • Interact positively with customers promoting hotel facilities and services • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence, Input and retrieve data and change computer procedures • Ensure that all standards and hotel cash handling procedures met

  • Bar Captain

    Hilton Abu Dhabi, Bocca Italian Restaurant - Abu Dhabi, United Arab Emirates

    F&B service
    October 2010 - December 2017 · 7 years and 3 months

  • Bar team captain

    Hilton Al Ain,Pacos Mexican Bar - Al Ain, United Arab Emirates

    F&B service
    March 2009 - September 2010 · 1 year and 8 months

  • Restaurant team Captain

    Hilton Al ain,Flavours all day Dinning restaurant - Al Ain, United Arab Emirates

    F&B service
    May 2008 - February 2009 · 10 months

  • Waiter

    Hilton Al Ain.Room Service,Hiltonia Sports Club - Al Ain, United Arab Emirates

    F&B service
    September 2005 - April 2008 · 2 years and 8 months

  • Waiter

    Abu Dhabi National Hotels - Abu Dhabi, United Arab Emirates

    F&B service
    December 2002 - August 2005 · 2 years and 9 months

  • Waiter

    Shangri-La Hotel, Singapore - Singapore

    F&B service
    March 1994 - December 1995 · 1 year and 11 months

Education

  • Bachelor of Arts

    Bngladesh national university - Dhaka, Bangladesh

    January 1991 - April 1993

    Major in English and Political Science

  • Higher School Certificate (H.S.C)

    Daulatpur Day & Night College,Khulna,Bangladesh - Khulna, Bangladesh

    January 1988 - January 1991

    Science-Physics,Chemistry,mathematics,Geography

  • Secondary School Certificate (S.S.C)

    Santaher BP High School - Santahar, Bangladesh

    January 1977 - March 1987

    General Science

Languages

4 languages

  • Bengali

    Native or fluent

  • English

    Full professional

  • Hindi

    Professional working

  • German

    Limited working

Personal information

Nationalities

  • Bangladeshi

Driving License

Yes

Skills

13 skills

  • Bartending
  • Birchstreet
  • Coaching & Mentoring
  • Complaint Handling
  • F&B micros
  • F&B Product Knowledge
  • F&B Reservation
  • Hilton University
  • Lobsterink
  • MS Word, MS Excel
  • OnQ
  • Rev Max
  • Upselling and cross selling
Connections
Vassilis Karountzos
Junior Human Resources Manager at pentahotels
Victor Akritidis
Project GM (Pre-opening) / Consulting at Kastero
Natacha Moret
Coordinator at W Barcelona
View 72 connections
Following
The Dubai EDITION
The Dubai EDITION
Downtown Dubai, Dubai, United Arab Emirates
Anne-Sophie Pic
Anne-Sophie Pic
Valence, France
Wentworth Club
Wentworth Club
Virginia Water, United Kingdom
Other members
Rajmilan Poudel
Vancouver, Canada
Rares Ciuverca
Brașov, Romania
Raji Aljesry
Kuala Lumpur, Malaysia
View more
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