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About me
With 13 years of Experience in Hospitality Industry
I am innovative and flexible person who believes in working with an open mind. I am friendly and dynamic person with strong determination to succeed in the hospitality industry confident ambitious reliable and honest in all aspect of life my social skills plays vital role inassisting and adaptingto new environments and situation I thrive to explore innovative ideas doing creative things with my capability in the service industry.
Experience
23 years and 3 months
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Team Supervisor
RADISSON BLU HOTEL - Abu Dhabi, United Arab Emirates
ManagementJanuary 2019 - Now · 5 years and 3 months• Maintain proper set-up of the bar on a daily basis, bar equipment, preparation of garnishes for the service, drinks • Stock control and requisition • Greet guests, present menus, take orders and post in Micros POS system • Prepare and serve drinks- cocktails, mocktails, wines, spirits • Accommodate guests’ needs • Process payments • Ensure at all times that the Restaurant/Bar operations are in accordance with the company standards • Supervising the floor/Bar during meal periods to ensure that all standards and steps of service are met through all guests interactions • Ensuring that checklist, requisitions and proper opening and closing functions are being completed each shift • Communicate with the guests and employees using a positive and clear speaking voice, listen to and understand requests, response with appropriate actions and provide accurate information • Remain calm and alert, especially during emergency situation and/or heavy hotel activity serving as a role model for the staff and other hotel employees • Ensuring that all steps of services as outlines in training materials are being followed on a daily basis • Interact positively with customers promoting hotel facilities and services • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence, Input and retrieve data and change computer procedures • Ensure that all standards and hotel cash handling procedures met
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Senior Bar captain
Hilton Abu Dhabi Hotel,Vascos Restaurant - Abu Dhabi, United Arab Emirates
F&B serviceDecember 2017 - December 2018 · 1 year and 1 month• Maintain proper set-up of the bar on a daily basis, bar equipment, preparation of garnishes for the service, drinks • Stock control and requisition • Greet guests, present menus, take orders and post in Micros POS system • Prepare and serve drinks- cocktails, mocktails, wines, spirits • Accommodate guests’ needs • Process payments • Ensure at all times that the Restaurant/Bar operations are in accordance with the company standards • Supervising the floor/Bar during meal periods to ensure that all standards and steps of service are met through all guests interactions • Ensuring that checklist, requisitions and proper opening and closing functions are being completed each shift • Communicate with the guests and employees using a positive and clear speaking voice, listen to and understand requests, response with appropriate actions and provide accurate information • Remain calm and alert, especially during emergency situation and/or heavy hotel activity serving as a role model for the staff and other hotel employees • Ensuring that all steps of services as outlines in training materials are being followed on a daily basis • Interact positively with customers promoting hotel facilities and services • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence, Input and retrieve data and change computer procedures • Ensure that all standards and hotel cash handling procedures met
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Bar Captain
Hilton Abu Dhabi, Bocca Italian Restaurant - Abu Dhabi, United Arab Emirates
F&B serviceOctober 2010 - December 2017 · 7 years and 3 months -
Bar team captain
Hilton Al Ain,Pacos Mexican Bar - Al Ain, United Arab Emirates
F&B serviceMarch 2009 - September 2010 · 1 year and 8 months -
Restaurant team Captain
Hilton Al ain,Flavours all day Dinning restaurant - Al Ain, United Arab Emirates
F&B serviceMay 2008 - February 2009 · 10 months -
Waiter
Hilton Al Ain.Room Service,Hiltonia Sports Club - Al Ain, United Arab Emirates
F&B serviceSeptember 2005 - April 2008 · 2 years and 8 months -
Waiter
Abu Dhabi National Hotels - Abu Dhabi, United Arab Emirates
F&B serviceDecember 2002 - August 2005 · 2 years and 9 months -
Waiter
Shangri-La Hotel, Singapore - Singapore
F&B serviceMarch 1994 - December 1995 · 1 year and 11 months
Education
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Bachelor of Arts
Bngladesh national university - Dhaka, Bangladesh
January 1991 - April 1993Major in English and Political Science
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Higher School Certificate (H.S.C)
Daulatpur Day & Night College,Khulna,Bangladesh - Khulna, Bangladesh
January 1988 - January 1991Science-Physics,Chemistry,mathematics,Geography
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Secondary School Certificate (S.S.C)
Santaher BP High School - Santahar, Bangladesh
January 1977 - March 1987General Science
Languages
4 languages
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Bengali
Native or fluent
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English
Full professional
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Hindi
Professional working
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German
Limited working
Personal information
Nationalities
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Bangladeshi
Driving License
Yes
Skills
13 skills
- Bartending
- Birchstreet
- Coaching & Mentoring
- Complaint Handling
- F&B micros
- F&B Product Knowledge
- F&B Reservation
- Hilton University
- Lobsterink
- MS Word, MS Excel
- OnQ
- Rev Max
- Upselling and cross selling
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