Kareem Darwish

Kareem Darwish

Assistant Director of Front Office at The Cove Rotana Resort
Lives in Ras Al-Khaimah, United Arab Emirates

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About me

Well-mannered, practical, Hard-working, dynamic, taking Responsibilities, good capacity of communications, initiative and reliability, sense of willingness to learn and adapt myself into the culture and work environment, good humour under a proper situation, friendly and sober.

Accomplished Managerial professional with over +10 years of experience in the Hospitality industry with excellent communication skills

Experience

13 years and 6 months

  • Assistant Director of Front Office

    The Cove Rotana Resort - Ras Al-Khaimah, United Arab Emirates

    Room Division Management
    February 2017 - Now · 7 years and 2 months

    • Responsible for overall Front Office department performance and development management programs including conducting interviews for selective candidates, Monthly departmental STARS program implementation, one-on-one coach and training sessions thru maintaining performance logs, effectively training plans sit for each colleague and performance reviews of MID year and Annual performance reviews which effectively assisted in reducing manning turnover by 33% for the years of 2019/2020 • Consistently Best trainer of the year 2019/2020 with achievement evaluation scores of 94% - 96% • Taking the right decisions regarding operational issues and Guest satisfaction related in the absence and the presence of the Director of Front Office / Executive Assistant Manager, Rooms • Qualified sales leads and lead sales tours whenever Sales Manager was not on property • Implemented new incentive programs to promote F&B sales and generate extra revenue with Weekly/ Monthly targets to maintain customer service scores and goals achievement for the Front Desk team (1.6M F&B up-selling achieved for 2019 and 700K for 2020) • Managing the departmental budget and expenses by setting monthly/ quarterly expense control plans and ensure following efficiently on daily basis (Achieved expenses reduction of 31% for 2019 compared with 2018, expenses reduction of 37% for 2020 compared with 2019 and expenses reduction of 43% for 2021 to-date compared with 2020)

  • Front Desk Manager

    Rotana Hotel Management Corporation PJSC - Dubai, United Arab Emirates

    Reception
    June 2016 - January 2017 · 8 months

    o Trains, cross -trains, and retrains all front office personnel. o Participates in the selection of front office personnel. o Schedules the front office staff. o Supervises workload during shifts. o Evaluates the job performance if each front office employee. o Maintains working relationships and communicates with all departments. o Maintains master key control. o Verifies that accurate room status information is maintained and properly communicated. o Resolves guest problems quickly, efficiently, and courteously. o Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. o Reviews and completes credit limit report. o Works within the allocated budget for the front office. o Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. o Checks cashiers in and out and verifies banks and deposits at the end of each shift. o Enforces all cash-handling, check-cashing, and credit policies. o Conduc

  • Front Desk Team Leader / Performing Night manager duties

    Rotana Hotel Management Corporation PJSC - Dubai, United Arab Emirates

    Reception
    September 2015 - June 2016 · 10 months

    o Deliver excellent customer service and maintain a high standard of customer management, at all times. o Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety. o Ensure that the hotel is operated safely, at all times. o Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries. o Night audits and night run as well as to ensure that closing correct day accounts and figures. o Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request. o Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be Accountable for guests’ safety and comfort. o Complete security checks at hourly intervals throughout the night. o Complete manager’s check list and maintain accurate records of all fire safety checks carried out during the shift. o Undertake additional administration duties, as req

  • Front Desk Agent

    Rotana Hotel Management Corporation PJSC - Dubai, United Arab Emirates

    Reception
    April 2013 - August 2014 · 1 year and 5 months

    o Training and retrain (when necessary) all Front Desk Personnel. o Having knowledge of Front Office Standard Operating Procedures. o Coach, Train and counsel all subordinate colleagues o Maintain good working relationships and open lines of communication With all other departments o Assist and support all hotel departments in dealing with difficult guest Situation and particularly “Manager on call” o Preparation and supervision of the Front Desk shift. o Providing excellent guest service & maximizing guest satisfaction. o Handling & following-up on guest complaints and requests. o Communication with other departments (Accounts, Reservation) o Following up on Front Desk targets. o Welcoming VIP guests. o Handling groups blocking, requests and payment. o Promoting company loyalty scheme. o Training colleagues on work tasks, standards and procedures.

  • Front Desk Agent

    Hilton Sharm Dreams Resort - Sharm El-Sheikh, Egypt

    Reception
    September 2011 - March 2013 · 1 year and 7 months

    o Performing check-in and check-out as per company standard. o Providing excellent guest service. o Handling guest complaints and requests. o Handling own cashier. o Promoting company loyalty scheme. o Acting as Shift Leader in charge. o Replacing Guest Relation Agents during their vacations. o Ambassador for Diamond & Gold H-Honor Guests.

  • Receptionist

    Kahramana Blondie Beach / Garden Resort / Diving Lodge - Marsa Alam, Egypt

    Reception
    March 2010 - August 2011 · 1 year and 7 months

    o Performing check-in and check-out as per company standard. o Providing excellent guest service. o Handling guest complaints and requests. o Handling own cashier.

  • Tour Leader/ Groups Guide

    Mirage Tours - Cairo, Egypt

    Travel Guide
    October 2009 - March 2010 · 6 months

    o Operating group visits. o Representative of the travel agency for arrival groups. o Welcoming arriving guests / groups in the airport. o Coordinating with Hotels for group check in/check out preparation. o Handling ticketing and flight reservations. o Conducting city and adventure tours.

Education

  • Bachelor of Tourism & Hotels Management

    Al Minya University - Cairo, Egypt

    May 2005 - July 2009

    Tourism & Hotels Management

Languages

4 languages

  • Arabic

    Native or fluent

  • English

    Full professional

  • Russian

    Professional working

  • Italian

    Professional working

Personal information

Nationalities

  • Egyptian

Date of birth

September 12th 1987

Driving License

Yes

Competitions & Awards

1 competition

  • Leadership

    Leader of the quarter - Ras Al-Khaimah, United Arab Emirates

    2021

Skills

23 skills

  • Administration skills
  • Analysis skills
  • Customer focus
  • Customer satisfaction
  • Drive for Result
  • Expense Management
  • F&B management
  • Financial control
  • Hotel Pre-opening
  • Integrity
  • Leadership skils
  • Marketing & Sales
  • P&L control
  • P&L Management
  • Problem Analysis
  • Problem Solving Skills
  • Revenue Management
  • Strong communication skills
  • Team Building
  • Team development
  • Training and coaching
  • Training management
  • Training skills
Connections
Nadiia Bondartsova
F&B Manager - Project Manager chez LTMG
Daniela Grebe
Front Desk Receptionist chez Romantik Hotel Mont-Blanc au Lac
Krisantus Sutrisno
People and Culture Coordinator chez Four Seasons Hotels and Resorts
View 21 connections
Following
Holiday Inn & Staybridge Suites Dubai Al-Maktoum Airport Majid Al Futtaim. Hospitality Division Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
Abu Dhabi, United Arab Emirates
Other members
Raji Aljesry
Kuala Lumpur, Malaysia
Nicole Tomamichel
Ticino, Switzerland
Rachit Shah
Dubai, United Arab Emirates
View more
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