Karen Hernandez

Karen Hernandez

Guest Experience Manager at  The Walt Disney Company
Lives in Bern, Switzerland

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About me

I'm a proactive person with excellent human relations, oriented to quality results, organized, dedicated, responsible, with teamwork and personnel management skills, with a high level of adaptability for changes.

Experience

2 years and 1 month

  • Guest Experience Manager

     The Walt Disney Company - Orlando, FL, United States

    Guest Relations
    February 2019 - February 2020 · 1 year and 1 month

    This is a boutique leadership program designed only for ten hospitality professionals from around the world to work for a year in a Deluxe Disney Property in Walt Disney World as a Front Office, Guest Services, Club and Concierge Manager. Besides the Management position, the key component of this program is an Optimization Project, which in this year we worked on Redefining the Club Concierges Experience in Disney Hotels globally. This recommendation project was presented to WDW executives on January 2020.

  • Front Desk Employee

    DoubleTree by Hilton Hotel Lisbon - Fontana Park - Lisbon, Portugal

    Reception
    June 2018 - January 2019 · 8 months

    Assisting guests with special requests and reservations Groups coordination (arrival, room assignment, luggage service, meals, reservations and special requirements)

  • Banqueting Trainee

    by Claire Vernail - Loury, France

    Event
    May 2018 - June 2018 · 2 months

    Support organization of private events at the Château du Coudreceau Sous Chef Support Table Setting and Decoration Service Staff Coordination (4 servers)

  • Banqueting Manager

    Swiss Hotel Management School - Montreux, Switzerland

    Event
    January 2018 - March 2018 · 3 months

    In charge of the coordination and organization of the banquet “Noche Dominicana” celebrated in Caux Palace, on March 23rd, 2018, for 70 VIP Guests. - Staff 30 people.

Education

  • Masters in International Business Hotel Management

    Swiss Hotel Management School [ SEG ] - Montreux, Switzerland

    September 2017 - December 2018

    Best Outstanding Graduate Award Honors

  • Masters in International Relations

    Instituto Universitario de Lisboa - Lisbon, Portugal

    September 2014 - December 2016

    Honors

  • Chinese Language and Culture

    Fu Jen Catholic University - Taiwan

    August 2013 - August 2014

    Mandarin Studies and Chinese Culture

  • Masters in Since major in Service Leadership and Innovation

    Rochester Institute of Technology - Croatia - Dubrovnik, Croatia

    August 2009 - September 2011

  • Bachelor in Business Administration

    Pontificia Universidad Catolica Madre y Maestra - Santiago De Los Caballeros, Dominican Republic

    August 2003 - August 2008

    Honors

Languages

6 languages

  • English

    Native or fluent

  • Portuguese

    Native or fluent

  • Spanish

    Native or fluent

  • French

    Full professional

  • Mandarin

    Professional working

  • German

    Limited working

Personal information

Nationalities

  • Dominican (Republic)

Work Permits

  • Portugal

  • Switzerland

Date of birth

April 19th 1985

Driving License

Yes

Skills

8 skills

  • Adaptable,flexible
  • Communication
  • Efficient proactive
  • hardwork
  • Honesty and integrity
  • Leadership
  • Organizational skills
  • Team work
Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Following
Rochester Institute of Technology - Croatia Hôtel Plaza Athénée - Dorchester Collection Dorchester Collection
Dorchester Collection
London, United Kingdom
Other members
Andrea Prieto
Gstaad, Saanen, Switzerland
Jessica Du preez
Interlaken, Switzerland
Tattanun Phumchan
Montreux, Switzerland
Simran Tiwari
Leysin, Switzerland
Alecxandra Sanchez
Montreux, Switzerland
View more
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