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About me
I'm a proactive person with excellent human relations, oriented to quality results, organized, dedicated, responsible, with teamwork and personnel management skills, with a high level of adaptability for changes.
Experience
2 years and 1 month
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Guest Experience Manager
The Walt Disney Company - Orlando, FL, United States
Guest RelationsFebruary 2019 - February 2020 · 1 year and 1 monthThis is a boutique leadership program designed only for ten hospitality professionals from around the world to work for a year in a Deluxe Disney Property in Walt Disney World as a Front Office, Guest Services, Club and Concierge Manager. Besides the Management position, the key component of this program is an Optimization Project, which in this year we worked on Redefining the Club Concierges Experience in Disney Hotels globally. This recommendation project was presented to WDW executives on January 2020.
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Front Desk Employee
DoubleTree by Hilton Hotel Lisbon - Fontana Park - Lisbon, Portugal
ReceptionJune 2018 - January 2019 · 8 monthsAssisting guests with special requests and reservations Groups coordination (arrival, room assignment, luggage service, meals, reservations and special requirements)
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Banqueting Trainee
by Claire Vernail - Loury, France
EventMay 2018 - June 2018 · 2 monthsSupport organization of private events at the Château du Coudreceau Sous Chef Support Table Setting and Decoration Service Staff Coordination (4 servers)
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Banqueting Manager
Swiss Hotel Management School - Montreux, Switzerland
EventJanuary 2018 - March 2018 · 3 monthsIn charge of the coordination and organization of the banquet “Noche Dominicana” celebrated in Caux Palace, on March 23rd, 2018, for 70 VIP Guests. - Staff 30 people.
Education
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Masters in International Business Hotel Management
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
September 2017 - December 2018Best Outstanding Graduate Award Honors
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Masters in International Relations
Instituto Universitario de Lisboa - Lisbon, Portugal
September 2014 - December 2016Honors
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Chinese Language and Culture
Fu Jen Catholic University - Taiwan
August 2013 - August 2014Mandarin Studies and Chinese Culture
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Masters in Since major in Service Leadership and Innovation
Rochester Institute of Technology - Croatia - Dubrovnik, Croatia
August 2009 - September 2011 -
Bachelor in Business Administration
Pontificia Universidad Catolica Madre y Maestra - Santiago De Los Caballeros, Dominican Republic
August 2003 - August 2008Honors
Languages
6 languages
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English
Native or fluent
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Portuguese
Native or fluent
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Spanish
Native or fluent
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French
Full professional
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Mandarin
Professional working
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German
Limited working
Personal information
Nationalities
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Dominican (Republic)
Work Permits
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Portugal
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Switzerland
Date of birth
April 19th 1985
Driving License
Yes
Skills
8 skills
- Adaptable,flexible
- Communication
- Efficient proactive
- hardwork
- Honesty and integrity
- Leadership
- Organizational skills
- Team work
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