Rhendour Ali

Rhendour Ali

Restaurant Supervisor at Ali Bin Ali Group
Lives in Doha, Qatar

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About me

Service-centric Restaurant Supervisor with experience of overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards. Eager to join an organization in a new role where talent and a positive personality will be considered valuable traits.

Experience

5 years and 4 months

  • Restaurant Supervisor

    Ali Bin Ali Group - Doha, Qatar

    F&B service
    February 2019 - Now · 5 months

    Opening Wahaj Restaurant (Ali Bin Ali). Katara, Doha Qatar. • Responsible to cut waste and decrease operational costs. • Train new employees and provide ongoing training for all staff. • In charge of Receiving goods, kitchen supplies, and cleaning products; order accordingly. • Generate weekly, monthly, and annual reports. • Oversee health code compliance and sanitation standards.

  • Restaurant Supervisor

    Ali Bin Ali Group - Doha, Qatar

    F&B service
    January 2019 - February 2019 · 2 months

    Opening Joe’s Café (Ali Bin Ali). Katara, Doha Qatar. • Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally. • Maintain quality control for all food served. • Analyze staff evaluations and feedback to improve the customer’s experience. • Oversee all front and back of the house restaurant operations.

  • F&B Team Leader

    Eatopia Restaurant (Salam hospitality) - Doha, Qatar

    F&B service
    October 2017 - May 2018 · 8 months

    Directed staff 14 personnel and managed budget. • Developed and enforced safety standards and procedures for food quality and • sanitation purposes. • Provided instruction, coaching and motivation to all employees during the shift. • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles. • Effectively scheduled and distributed work assignments in alignment with • operational and customer needs. • Supervised efforts of teams within 240 guest capacity restaurants, ensuring timely and quality servicing of guests.

  • Restaurant Captain

    Opening Fanajeen Restaurant (Salam hospitality) - Doha, Qatar

    F&B service
    October 2016 - October 2017 · 1 year and 1 month

    • Liaised with kitchen staff to ensure efficient and well-presented meals. • Delivered quality service by providing a warm and welcoming environment. • Effectively listened to, understood and clarified guest concerns and issues. • Received frequent customer compliments for going above, and beyond normal duties. • Inventoried and restocked items throughout day.

  • Senior Waiter

    Opening Café 999 (Salam hospitality). - Doha, Qatar

    F&B service
    April 2016 - October 2016 · 7 months

    • Developed and maintained positive working relationships with others to reach business goals. • Worked closely with the chef to provide tasty options for guests with food allergies or intolerances. • Attentively served approximately 200 guests per shift at a 120-seat casual establishment. • Assisted co-workers whenever possible. • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

  • Waiter, Barista

    Eatopia Restaurant (Salam hospitality). - Doha, Qatar

    F&B service
    January 2016 - April 2016 · 4 months

    • Observed tables to promptly respond to requests and refill beverages. • Explained menu options in detail so that customers could make educated decisions on food items. • Upheld highest standard for cleanliness of glass and silverware. • Consistently provided professional, friendly and engaging service. • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations. • Prioritized drink requests while managing interruptions.

  • Waiter, Host.

    Palais Faraj Suites & Spa. - Fes, Morocco

    F&B service
    February 2014 - October 2015 · 1 year and 9 months

    • Filled in by showing guests to their tables when the hostess was on break. • Continually monitored dining rooms for seating availability, service, safety and well-being of guests. • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. • Proactively prepared for large parties and reservations, anticipating planning and staffing needs. • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.

  • Barista

    Balneo Restaurant Marina.(operate summer only). - Saidia, Morocco

    F&B service
    August 2014 - December 2014 · 5 months

    • Served individually made coffee drinks to over 200 customers daily. • Assisted staff in building their expertise of coffees, teas and merchandise. • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations. • Engendered customer loyalty by remembering personal preferences and allergy information. • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

  • Waiter

    Luigi Fès Restaurant - Fes, Morocco

    F&B service
    June 2013 - August 2014 · 1 year and 3 months

    • Assisted with guest inquiries, take- out orders and restaurant cleanliness. • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately. • Served beverages, breads and butter and replenished items as necessary. • Explained menu options in detail so that customers could make educated decisions on food items. • Attended to new tables promptly to answer first questions and take drink orders.

Education

  • L2 award in food safety Basic Food hygiene Certificate

    Boeker - Doha, Qatar

    May 2017 - May 2017

  • Hospitality Management Diploma

    Edinburgh Napier University - Tourism - Edinburgh, United Kingdom

    February 2017 - February 2018

  • L1 award in food safety Basic Food hygiene Certificate

    Salam Hospitality - Lusail, Qatar

    January 2016 - January 2016

  • Associate Degree in English Literature

    University Mohammed ben Abdullah Saiss - Fes, Morocco

    July 2011 - July 2015

  • Art and Human Science

    High School Tarik Ben Ziad - Fes, Morocco

    July 2009 - July 2010

Languages

5 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

  • French

    Full professional

  • Malay

    Professional working

  • German

    Notions

Personal information

Nationalities

  • Moroccan

Work Permits

  • Qatar

Date of birth

May 03rd 1992

Driving License

Yes

Skills

11 skills

  • catering experience
  • Dealing with customer
  • F&B sales
  • Friendly person
  • Good at multitasking
  • Honest, punctual,
  • Latte Art
  • Photoshop
  • pmc
  • POS
  • Retail sales

Additional Information

2 informations shared

  • Community Leadership:

    A member of Estudiantin Organization Branch Fes.

  • Community Leadership:

    Served as member of the Association Wushu kung Fu.

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