Karina Chelengirova

Front Desk Agent at Four Seasons Resort Dubai at Jumeirah Beach

Lives in United Arab Emirates

over 6 months ago

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A capable and presentable person with excellent organization, communication, sales and leaderships skills. Able to work under pressure, in changing environment, with multiple tasks and meet deadlines. Guest-oriented and always focused on providing highest standards, not only to meet the guests’ needs and make their stay good but making personal contacts, observing their preferences, likes, dislikes and going beyond to insure they have memorable stay. Critical thinking, decision making, problem and complains resolving person. Always generate new ideas to increase the service and profits. Regularly do upsells to rooms and suites higher category. Possess the proven ability in building and lead the team.
Speak Ukrainian, Russian and English languages. Working with Opera, Fidelio and GoConcierge programs.

Experience

Front Desk Agent

Four Seasons Resort Dubai at Jumeirah Beach - United Arab Emirates

Front Office reception

August 2017 - Now

• Making reservations. • Allocating guest rooms due to their requests and all preferences. • Assisting guest with check-in/check-out process. • Monitoring and updating guests reservations, profiles and bills • Accommodating special requests prior to arrival, during stay or after departure. • Handling guests complains requests, concerns and suggestions. • Became Guest Relations/Front Desk Designated Trainer: Training new employee, taskforce, interns, ensuring they are well informed of tasks, responsibilities and updates on daily basis. Updating Policies&Procedures regularly in accordance with changes in department. Preparing the training manual for newcomers, interns, taskforce. Making standard tests for trainees.
Guest Relations Ambassador

Four Seasons Resort Dubai at Jumeirah Beach - United Arab Emirates

Front Office reception

October 2015 - August 2017

• Assisting VIP guests with all requests and inquiries prior to arrival. • Inspecting suits for VIP arrivals to insure that all standards & preferences are accomplished accordingly. • Meeting and greeting guests upon arrival, making in-room check-in. • Making personal contact with VIP guests during their stay. • Handling guests complains and inquiries. • Preparing daily reports of VIP in house, on arrival and departure for the higher management and reporting it on daily management briefing. • Received the title of “Best employee of the Month”. • To increase profit and guests satisfaction worked on several projects as Daily report “Guest spotlight” to brief the hotel team about VIPs, high expectations guests, long stay guests, guests who are celebrating the special occasion to insure they receive the best experience and recognition. Implementing the hotel amenities program & special services for VIP, Long stay guests, Honeymooners/Anniversary, Return guests and Kids programs. Successful made new product as “Couple packages” and “Private Dinner” on floating platform”.

Education

Master

Kiev National University of Trade and - Kyiv, Ukraine

September 2007 - February 2013

Master of Business Administration and Bachelor of Tourism Management