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Passionate with strong communication skills, creative thinking, and capable of working in multiple projects, I'm a fast-learner and pro-active person always trying to improve work process. I adapt easily to the work environment. I am focused on the team and company goals. I love the contact with the public and I am capable of handling complicated situations, always making the client´s happiness a priority.
Specialties: Tourism, Lodging Industry, E-Commerce, Channel Management.
Skilled in Customer Service, Online Distribution, Sales, Revenue Management, Organizational Improvements, Team Management
Business Development Executive
Orbitur - Porto, PortugalSales & MarketingJune 2018 - Now · 7 months
Business Development for French Market
Lisbonne Collection - Lisbon, PortugalSales & MarketingJune 2015 - June 2018 · 3 years and 1 month
Lisbonne Collection is a French company that manages luxury short-term apartments in Lisbon historic center. Manage sales strategy and implementation for 60 units: Availability, open/stop sales, rates, special offers, reservations ▪ Optimize the properties' online presence (Airbnb, Booking, Tripadvisor...) ▪ Monthly sales analysis and forecast ▪ Identify growth opportunities to maximize profit ▪ Build and maintain strong, long-lasting customer relationships ▪ Prospecting new partners, sign up and onboarding ▪ Create online contents (product brochure, sale support, website contents)
MASTER MARKETING MANAGEMENT
ISEG - Lisbon, PortugalSeptember 2007 - October 2009
PortugueseNative or fluent100%
FrenchNative or fluent100%
- Distribution channels
- Excellent customer care
- Online distribution
- Revenue Management