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• Result oriented, dedicated professional with extensive experience in the restaurant and hospitality industries
•Outstanding customer service skills with proven success in managing multiple priorities simultaneously in fast paced environment
•Outgoing,optimistic employee with ability to get along well with everyone
Max Bistro ( All day dining) - Thimphu, BhutanF&B serviceNovember 2016 - June 2018
Greet and acknowledge guests and seat patrons by escorting them to assigned table , or communicate delays and offer additional services such as beverages to keep them occupied. Present menus, creat personal dining experience , answer question ,and offer information on menu items ,beverages , and specials. Accept and organize reservations, and prioritize reservations to accommodate customers. Preparing seating assignments prior to service and present plan to restaurant during pre-shift meeting. Walk through dining room during service to ensure guest satisfaction and advise servers and business staff of specific service needs. Address guest requests or complaints, and escalated major complaints to manager
JW Marriott Marquis Hotel Dubai - Dubai, United Arab EmiratesF&B serviceDecember 2013 - September 2016
Appointed as the head hostess directly involve with the marketing promotions and giving training to the associates; Policies and Procedures- Protect the privacy and security of the guests and co-workers by maintaining confidentiality of proprietary materials and information; Guest Relations & Greeting and seating- Welcome and acknowledge each and every guest with a smile, eye contact and friendliness; Communication- Speak to the guests and co-worker using clear, appropriate and professional language; Assists Management- communicate with the guests, other employees or departments to ensure guest needs are met. Dealing with Emails, excel worksheet, designs (menu) etc, and providing briefings with the new information to the team; FMC, Micros, outlook and Microsoft knowledge. Record preferences of the guests Taking order and holding section
Jambyang Resort - Thimphu, BhutanF&B serviceAugust 2010 - August 2013
Greet and serve the guest in accordance with the Jambayang resort food and beverage standards. Display aggressive hospitality with both guests and co-workers. Take pride in all facets of the service to include quality, appearance and cleanliness of self and restaurant. Smile is to be part of the uniform. Set up the restaurant efficiently and accurately including the tables, bar and counter Actively participate in daily stand up briefing and taste panel Ensure knowledge of the Basic of the day and the Food and Beverage Brand Standard and ensure these are follows Handle an assigned station and leave the floor only after supervisor’s permission Take and serve guest’s orders promptly and according to Brand Standards, sequence of service and sales and dialog. Operate MICROS and Respak system accurately. Ensure accurate and informative punching of orders Ensure prompt bussing of tables once the guest has departed. Ensure all re-setup of tables are clean, stain free and accurate with special attention to detail
EnglishNative or fluent100%