Karmas Adil

Karmas Adil

GSA at St.Regis Saadiyat Island
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Reliable Front Officer pursuing courses and training in Accounting, handling nightly audit functions while managing diverse front desk and guest service areas, high customer service skills.

Experience

  • GSA

    St.Regis Saadiyat Island - Abu Dhabi, United Arab Emirates

    Front Office reception
    October 2015 - Now

    Customer Information Data /Receptionist Proficient in CID System (VICAS-HEIS) Handle check-in and checkout of arriving and departing guests. Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing cash float at the end of each shift. Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.) Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests. Be knowledgeable at all times of updated product and service information, including daily hotel meetings and conferences. Possess a working knowledge of room reservation procedures, and will handle reservation booking and cancellation. Customize their

  • Front Office Agent (Night Shift)

    SWBH Group Hotels Managed By Al Rayyan Hospitality - Doha, Qatar

    Front Office reception
    May 2013 - October 2015

    Review of all end of day revenues against logged reports/receipts. Edit all reports to ensure accuracy, and update and check the reservations. Investigate any anomalies found between daily reports and revenues. Coach the Night Team in ensuring the accurate completion of systems, processes, and procedures Handle check-in and checkout of arriving and departing guests. Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, Reservations, etc.) balancing their cash float at the end of each shift. OPERA PMS Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.) Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests. Be knowledgeable at all times of updated product and

Education

  • Bachlor

    Al Khawarizmi High School - Casablanca, Morocco

    September 1995 - June 1999

    Physics and Mathematical Studies

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%

Skills

  • Accounting
  • Electronic Technician
  • IT
  • Lifeguard
  • Upselling skills
Connections
Calvin Susanto
√Čtudiant(e) de The Hollings Faculty at the Manchester Metropolitan University
Geannie Jefford
Guest service Agent at The St. Regis Saadiyat Island Resort, Abu Dhabi
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
Following
Hilton Brussels City
Brussels, Belgium
Other members
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Abu Dhabi, United Arab Emirates
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Ana Luisa De Leon Filippi
Abu Dhabi, United Arab Emirates
Ekaterina Krutova
Abu Dhabi, United Arab Emirates
Abhinandan Kumar
Abu Dhabi, United Arab Emirates
View 242897 members