Karolina Genova

Karolina Genova

Front Office Receptionist at IHG - InterContinental Hotels Group
Lives in Glasgow, United Kingdom

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About me

As a dedicated and enthusiastic recent graduate from the University of Strathclyde, I have experience working in a demanding hospitality environment and I have also broadened my commercial knowledge about the industry by undertaking a Sales and Marketing Internship. I have the capability to adapt to situations, I am extremely hard working and driven by success. I am very sociable and I enjoy working in teams whilst having the ability to work alone.


1 year and 7 months

  • Front Office Receptionist

    IHG - InterContinental Hotels Group - Glasgow, United Kingdom

    Front Office reception
    October 2018 - Now · 1 year and 3 months

    Main responsibilities: ensuring a memorable experience for guests; co-ordinating daily all guest bookings and communicating guest’s information/special requests to the host team and other departments; maximising room occupancy and using up-selling techniques to promote hotel services and facilities; practicing complaint handling and service recovery strategies. Achievements: Recognised for achieving targets of room upgrades and contributing to exceeding the guest experience benchmark every month. Achieved 100% IHG Rewards Club Loyalty Recognition. Employee of the Month March 2019.

  • Sales and Marketing Intern

    FPI - Sofia, Bulgaria

    Sales & Marketing
    June 2018 - September 2018 · 4 months

    Main responsibilities: researching business companies in order to attract new corporate clients, devising and presenting ideas and findings to the Head of department; preparation of customised services offers to clients. Assisting in the publishing of online marketing material on the company’s website. Achievements: For less than 4 weeks, the Sales team managed to sign contracts with two new clients based on my research. I also introduced the benefits of social media existence as the company lacked a social media presence.


  • University of Strathclyde - Hospitality and Tourism Management - Glasgow, United Kingdom

    September 2013 - June 2017


3 languages

  • Bulgarian

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

Personal information


  • Bulgarian

Work Permits

  • European Union

Date of birth

December 14th 1994

Driving License



7 skills

  • Adaptable and reliable
  • Fast learning
  • Flexible and proactive
  • Great customer service
  • High attention to detail
  • Highly organized
  • Very ambitious
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