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As a dedicated and enthusiastic recent graduate from the University of Strathclyde, I have experience working in a demanding hospitality environment and I have also broadened my commercial knowledge about the industry by undertaking a Sales and Marketing Internship. I have the capability to adapt to situations, I am extremely hard working and driven by success. I am very sociable and I enjoy working in teams whilst having the ability to work alone.
1 year and 7 months
Front Office Receptionist
IHG - InterContinental Hotels Group - Glasgow, United KingdomFront Office receptionOctober 2018 - Now · 1 year and 3 months
Main responsibilities: ensuring a memorable experience for guests; co-ordinating daily all guest bookings and communicating guest’s information/special requests to the host team and other departments; maximising room occupancy and using up-selling techniques to promote hotel services and facilities; practicing complaint handling and service recovery strategies. Achievements: Recognised for achieving targets of room upgrades and contributing to exceeding the guest experience benchmark every month. Achieved 100% IHG Rewards Club Loyalty Recognition. Employee of the Month March 2019.
Sales and Marketing Intern
FPI - Sofia, BulgariaSales & MarketingJune 2018 - September 2018 · 4 months
Main responsibilities: researching business companies in order to attract new corporate clients, devising and presenting ideas and findings to the Head of department; preparation of customised services offers to clients. Assisting in the publishing of online marketing material on the company’s website. Achievements: For less than 4 weeks, the Sales team managed to sign contracts with two new clients based on my research. I also introduced the benefits of social media existence as the company lacked a social media presence.
University of Strathclyde - Hospitality and Tourism Management - Glasgow, United KingdomSeptember 2013 - June 2017
Native or fluent
Native or fluent
Date of birth
December 14th 1994
- Adaptable and reliable
- Fast learning
- Flexible and proactive
- Great customer service
- High attention to detail
- Highly organized
- Very ambitious