Karolina Pogodina

Karolina Pogodina

Concierge at Jumeirah Zabeel Saray
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am seeking a position in Hospitality Management that will offer me the challenges of
an upscale environment that is also great for growth potential.
I have successfully graduated from Glion Institute of Higher Education with the B.A in
Hospitality Administration with specialization in Event Management. Since then i have been
continuously building my career within the industry. I had an opportunity to work in the most
luxurious Ski Resorts in Swiss Alps as a Fron Office agent, Guest Relations, Concierge and
Night Audit. Currently i am based in Dubai, UAE, as a concierge in on of the luxury hotels of
Jumeirah Group. These experiences allowes me to have a good expertise in hospitality
administration and lifestyle management.
I am career oriented individual, constanly seeking for growth and development. I am open for
traveling and excited about meeting new people and learn about new places.
Being originally Russian, im also holding German citizenship, which allows me to live awork in

Yours Sincerely,
Karolina Pogodina


  • Concierge

    Jumeirah Zabeel Saray - Dubai, United Arab Emirates

    Front Office concierge
    August 2018 - Now · 6 months

    Responsible for assisting guests with restaurant reservations, hotels and transportation bookings, as well as any other guests’ requests. Provide recommendations on tourist activities, upcoming events in the area. Ensure that all guest queries and requests for information are handled efficiently and in a timely manner. Responsible for providing service beyond expectation. Ensure that complaints are attended to promptly and handled in a professional manner according to Jumeirah standards.

  • Front Office Agent/Night Audit

    Grand Hôtel Park Gstaad - Saanen, Switzerland

    Administration & General
    June 2017 - April 2018 · 11 months

    Responsible for meeting guests upon arrival and farewell upon departure, offering hotel site inspection, rooming, according to LQA standards. Assisting reservations department in performing new room bookings. Controlling guests’ invoices, checking guest's PMs. Controlling cashier closure of SPA and F&B department. Assisting Events and Sales&Marketing departments in performing groups and events arrivals, meetings and pleasant stay at the hotel. Performing LQA standards and offering gusts exceptional services and memorable experience.

  • Guest Relations Manager

    Le Farinet Hotel - Bagnes, Switzerland

    Front Office reception
    December 2016 - April 2017 · 5 months

    Responsible for providing exceptional service to the hotel guests and ensure that their stay is as pleasant as possible. Operate room sales, as well as sales of additional services and products that are offered by the hotel. Responsible for providing concierge services. Assist the Hotel Manager with administrative tasks, creating excel databases, organizing files.

  • Event Manager

    Studlist - Montreux, Switzerland

    Sales & Marketing
    May 2015 - November 2015 · 7 months

    Organized events for students in the local bars and night clubs. Promotion of the events.

  • Assistant of Event Coordinator

    Cheerleading Federation - Saint Petersburg, Russia

    Public Relations
    December 2014 - December 2015 · 1 year and 1 month

    Assistant to event organizer and coordinator. Assisted with running cheerleading championships and other occasions.

  • F&B Intern

    Le Mirador Resort & Spa - Vevey, Switzerland

    F&B service
    June 2013 - December 2013 · 7 months

    F&B department: server in restaurants «Patio» & «Chalet» Swimming pool bar manager assistant Responsible for Room Service & Mini Bar services Banqueting & Breakfast – Chef de rang

  • F&B Intern

    La Réserve Genève Hotel & Spa - Geneva, Switzerland

    F&B service
    May 2013 - June 2013 · 2 months

    F&B department: server in Pool bar and in restaurant Le Lodge



  • Russian
    Native or fluent
  • English
    Native or fluent
  • French
    Professional working
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