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Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales
strategies into bottom-line results in customer loyalty. Solid background in providing outstanding
service, building customer relationships and exceeding objectives expectations. Proven success in
generating store revenue and collaborating with team members on improving efficiencies. Exemplary
leadership ability with a drive to motivate and assist others while maintaining organizational objectives.
Strong team leadership and committed to excellence through producing positive results and customer
satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business
partnerships and consistently exceeding expectations. Bilingual in English and Russian, including knowledge of Bosnian and Croatian due to linguistics similarities with Serbian. Expertise in retail, hospitality/hotel and restaurant operations.
Sales Operations Support
NCR Corporation - Belgrade, SerbiaRetailMay 2017 - Now · 1 year and 8 months
Inputting sales quotes into GSS system requested by Sales Account Executive,PS Partners and Project Managers. Submitting copies of customer sales quotes to appropriate channel partner. Once reviewed by SAE for proper scope, pricing, terms, and delivery, inputting new sales orders into GSS system and submitting order acknowledgements to customer and channel partners. Providing administrative support to Sales Account Executives, such as requests for quotes from outside vendors, pricing history review, correspondence preparation, or other similar tasks. Where assigned, my duty is to provide inter-company support which include pricing, determination of lead time, issuing of sales quotes, and entry of sales orders and acknowledgements. Where assigned, providing support for pricing, sales quotes. When required participating in contract term negotiation, scheduling and maintaining training material inventories. Issuing shipping notifications and invoices to customers and channel partners for assigned orders when needed.
Bachelor of Arts in Economics (BA in Economics)
Singidunum University (Faculty) of Tourism and Hospitality Management - Belgrade, SerbiaMay 2015 - November 2018
High-School for Food Technology and Hospitality - Čačak, SerbiaSeptember 2005 - June 2009
SerbianNative or fluent100%
- Art ( painting)
- Excellent customer focus
- Excellent guest relation
- Executive assistant
- Experienced hostess
- Great customer service
- Retail sales