Katarina Topan

Katarina Topan

Co-Founder at Infusion Gastronomic Consulting
Lives in Marbella, Spain

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About me

I am a true passionate hotelier who is currently looking for a new challenge.

Experience

9 years

  • Human Resources Manager

    HelpGrid, Yomali Group - Marbella, Spain

    Human Resources
    April 2021 - Now · 1 year and 6 months

    Building Human Resources Department from ground zero. Developing, implementing and monitoring overall HR systems, policies and procedures across the organization. Managing the recruitment and selection process. Handling team members relations issues such as grievances and welfare. Conducting regular check in conversations sessions with team members then document, strategize, and implement solutions based on insights.

  • Co-Founder

    Infusion Gastronomic Consulting - Baia Mare, Romania

    Management
    July 2020 - Now · 2 years and 3 months

    their business. Responsible for creating employee development programs, trainings and team coaching. Assisting with business concept creation. Assisting with creating and developing menus, and menu design.

  • Assistant Human Resources and Learning Manager

    Hyatt Regency Dubai Creek Heights Hotel and Residences - Dubai, United Arab Emirates

    Human Resources
    June 2019 - June 2020 · 1 year and 1 month

    Supporting the Director of Human Resources in all HR-related matters including payroll. Ensuring compliance with all HR policies and procedures and local requirements. Developing and sustaining employee engagement. As an Inclusion & Diversity Champion implemented successful Supervisory Development Program for Women. Creating and executing learning programs as per brand standards.

  • Head of Training & Development (Training & Development Executive)

    MP Hotels - Mellieha, Malta

    Human Resources
    January 2018 - March 2019 · 1 year and 3 months

    Responsible for Training & Development of 3 hotels in Malta. Creating and execute learning programs that are aligned with the organisation’s objectives. Building relationships with 3rd party training providers. Interacting with Hotel Managers and Department Managers to identify areas in which additional training is needed or may be beneficial. Assess the success of development plans and help employees make the most of learning opportunities. Conducting performance reviews. Organizing team-buildings and activities for employees.

  • Human Resources & Training Coordinator

    Kempinski Hotels San Lawrenz - San Lawrenz, Malta

    Human Resources
    May 2016 - October 2017 · 1 year and 6 months

    Providing recruitment support through preparation of professional job adverts, viewing CVs, and conducting interviews. Providing on-boarding training to new joiners as per Kempinski standards. Providing full assistance to Head of Department with regards to payroll procedures. Responsible for time sheet management and coordinating of annual leave requests. Trained for manning budget planning and forecasting. Reports directly to the Head of HR & Training department. During absence of the department head, direct reporting line to the General Manager.

  • Management Trainee Human Resources & Training

    Kempinski Hotels San Lawrenz - San Lawrenz, Malta

    Human Resources
    April 2015 - April 2016 · 1 year and 1 month

    Conducted.interviews.and.assisted.with.the.recruiting.procedures. Prepared and delivered training programs to new joiners, promoting Kempinski brand. Employee of the month December 2015.

  • Intern in Hotel Management

    Experience and Hospitality, LLC - Gatlinburg, TN, United States

    Administration
    February 2013 - February 2014 · 1 year and 1 month

    Communicated with large groups to organize events. Assisted the general manager and human resources manager to train and recruit employees. Provided high quality customer service for over 500 guests a week at the Front Office. Managed guest conflicts and complaints effectively to ensure complete guest satisfaction. Manager on duty overseeing six properties. Cross-training in Housekeeping Office, Maintenance and Accounting.

  • Technical Manager, Web Design Assistant

    Webra system s.r.o. - Banská Bystrica, Slovakia

    Media & Design
    September 2012 - January 2013 · 5 months

    Reviewed the status reports of team members and addressed issues as appropriate. Managed client interaction and expectations regarding development efforts. Led internal teams/task forces and facilitated effective team interaction. Managed inventory and worked directly with the T-Mobile supplier. Assisted in web design, and created effective slogans and logos for customer companies.

  • Customer Service Assistant, Barista

    SSP Caviar House & Prunier - Newcastle upon Tyne, United Kingdom

    Customer Service
    June 2009 - September 2009 · 4 months

    Provided unique and high quality food & beverage service in a five-star establishment. Designed effective and unique product displays of products to maximize sells. Presented Caviar House & Prunier product (salmon, caviar) to customers by offering samples. Tracked and reported on food inventory levels.

Education

  • Master's Degree Intercultural Communication in Tourism

    Matej Bel University, The Faculty of Economics, Slovakia

    September 2010 - June 2012

  • Master’s Degree in Intercultural Communication in Tourism

    Matej Bel University - Banská Bystrica, Slovakia

    September 2010 - June 2012

    Graduated with final grade A.

  • Bachelor's Degree English for Commercial Practice

    Catholic University, Faculty of Art and Letters, Slovakia

    September 2007 - June 2010

  • Bachelor’s Degree in English for Commercial Practice

    The Catholic University - Ružomberok, Slovakia

    September 2007 - June 2010

    Received merit scholarship during second and third semester. Graduated with final grade A.

Languages

4 languages

  • Slovak

    Native or fluent

  • English

    Native or fluent

  • German

    Limited working

  • Spanish

    Notions

Personal information

Nationalities

  • Slovak

Date of birth

July 04th 1988

Skills

6 skills

  • Entrepreneurial Skills
  • Guest relation
  • Microsoft ofice
  • People Oriented
  • Straightfoward
  • Train the Trainer
Connections
ARVIND PANCHAL
Network Administrator at Wafra Group of Compaines
Thadeu Araujo
MICE Global Sales Senior Officer at Qatar Airways
John Gilbert
Barman at The Bureau Bar & Kitchen, Birmingham UK
View 40 connections
Following
Wyndham Hotels & Resorts
Parsippany-Troy Hills, NJ, United States
Webhelp
Paris, France
Radisson Hotel Group
Brussels, Belgium
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