Kayleigh Provins

Kayleigh Provins

Concierge and Sales at Amazon Creek Management LTD
Lives in Chamonix, France

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About me

Results-oriented, proactive, polished, and customer-friendly professional with strong aptitude for executing strategic planning, team building, and elevating the customer experience.

— Key Qualifications —

* Proven track record of delivering exceptional customer and quality service to increase customer satisfaction and retention.

* Adept at supporting operational vision and goals by assisting in fostering a collegial work environment through team building and collaboration.

* Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

* Outstanding communicator with strong interpersonal skills and the ability to work cohesively key stakeholders, staff at all levels, and customers.

Experience

8 years and 6 months

  • Concierge and Sales

    Amazon Creek Management LTD - Chamonix, France

    Other
    October 2016 - Now · 3 years and 3 months

    Perform a variety of operations, including developing relationships with clients, promptly responding to all enquiries, making all bookings arrangements, and providing a full pre arrival concierge services. Hold full accountability for arranging large corporate events for multinational corporations. Assure delivery of high-quality services by fostering prosperous connections between client and agent. Ensure strict alignment with organisational principles, goals, mission, and values.

  • Reservations Agent

    Red Sea Diving College - Sharm El-Sheikh, Egypt

    Reservations
    June 2009 - October 2011 · 2 years and 5 months

    Directed and controlled assistant reservations agent to streamline day-to-day operations. Managed full communication of reservations and rates through effective co-ordination with the counter staff and dive centre managers.

  • Front Desk Administration

    Various - Sharm El-Sheikh, Egypt

    Front Office reception
    August 2006 - June 2009 · 2 years and 11 months

    Maximised customer satisfaction and retention level by promptly addressing- customer complaints. Executed wide range of administrative activities, such as scheduling daily diving, dealing with daily accounts, and managing guest bookings/reservations.

Education

  • BTEC HND - Childcare Studies

    Oxford Distance College - Egypt

    November 2012 - November 2014

Languages

2 languages

  • English

    Native or fluent

  • French

    Notions

Personal information

Nationalities

  • British

Skills

9 skills

  • Administration
  • Communcation
  • Concierge
  • Customer focus
  • Initiative
  • Microsoft office skills
  • Team work
  • Telephone skills
  • Working towards goals
Connections
Lydia El ayoubi
Recruiting consultant at Westhouse
Rayudu Venu
Student from SHG Lyon - International Hospitality School
Following
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