Kayleigh Provins

Kayleigh Provins

Concierge and Sales at Amazon Creek Management LTD
Lives in Chamonix, France

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About me

Results-oriented, proactive, polished, and customer-friendly professional with strong aptitude for executing strategic planning, team building, and elevating the customer experience.

— Key Qualifications —

* Proven track record of delivering exceptional customer and quality service to increase customer satisfaction and retention.

* Adept at supporting operational vision and goals by assisting in fostering a collegial work environment through team building and collaboration.

* Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

* Outstanding communicator with strong interpersonal skills and the ability to work cohesively key stakeholders, staff at all levels, and customers.

Experience

12 years and 9 months

  • Concierge and Sales

    Amazon Creek Management LTD - Chamonix, France

    Concierge
    October 2016 - Now · 7 years and 6 months

    Perform a variety of operations, including developing relationships with clients, promptly responding to all enquiries, making all bookings arrangements, and providing a full pre arrival concierge services. Hold full accountability for arranging large corporate events for multinational corporations. Assure delivery of high-quality services by fostering prosperous connections between client and agent. Ensure strict alignment with organisational principles, goals, mission, and values.

  • Reservations Agent

    Red Sea Diving College - Sharm El-Sheikh, Egypt

    Reservations
    June 2009 - October 2011 · 2 years and 5 months

    Directed and controlled assistant reservations agent to streamline day-to-day operations. Managed full communication of reservations and rates through effective co-ordination with the counter staff and dive centre managers.

  • Front Desk Administration

    Various - Sharm El-Sheikh, Egypt

    Administration
    August 2006 - June 2009 · 2 years and 11 months

    Maximised customer satisfaction and retention level by promptly addressing- customer complaints. Executed wide range of administrative activities, such as scheduling daily diving, dealing with daily accounts, and managing guest bookings/reservations.

Education

  • BTEC HND - Childcare Studies

    Oxford Distance College - Egypt

    November 2012 - November 2014

Languages

2 languages

  • English

    Native or fluent

  • French

    Notions

Personal information

Nationalities

  • British

Skills

9 skills

  • Administration
  • Communcation
  • Concierge
  • Customer focus
  • Initiative
  • Microsoft office skills
  • Team work
  • Telephone skills
  • Working towards goals
Connections
Lydia El ayoubi
Recruiting consultant at Westhouse
Rayudu Venu
Alumni from SHG Lyon - International Hospitality School
Following
City Relay
City Relay
London, United Kingdom
The Arts Club
The Arts Club
London, United Kingdom
Jumeirah Group
Jumeirah Group
Dubai, United Arab Emirates
Other members
Silvia Caroti
Terricciola, Italy
Cynthia Dinh
Lyon, France
Thomas GIMENO-MARTEYN
Courchevel, France
Dzemila Manuopuava
Valromey-sur-Séran, France
Caroline Muller
Yssingeaux, France
View more
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