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Passionate hard worker with experiences in the Rooms Division Department of a 5 stars’ luxury hotel, also a member of LHW, in Madrid. Good ability of handling multi-task situation, quick learner of new skills, strong sense of duty and loyalty. Looking forward to exploring more about hospitality.
Receptionist & Concierge
Meliá Hotels International - Madrid, SpainFront Office conciergeOctober 2014 - October 2015
Hotel Gran Meliá Fénix 5* • Check-in & Check-out, Up-selling, Preparation for group arrival. • Supervising new trainees. • Promoting loyalty membership card (Meliá Rewards & Leaders club of LHW). • Making reservation for walk-in guests, or through telephone, email. • Accounting calculation for every shift, Liquidation of accounts for travel agencies, OTAs etc. • Managing overbooking and room allocation. • Promoting city tour, excursions, selling tickets, Touristic indication of local area. • Handling VIP guest's special request.
Meliá Hotels International - Madrid, SpainManagement TraineeMarch 2014 - September 2014
Hotel Gran Meliá Fénix 5* Half year's trainee program, rotating to all the departments of the hotel, including Reception, F&B, Kitchen, Guest relation, Marketing, Revenue, Reservation, Human resource etc.
AccorHotels - Madrid, SpainFront Office receptionJuly 2013 - October 2013
Master of international business management
Hotel Institute Montreux - Montreux, SwitzerlandApril 2016 - Now
Bachelor of Tourism
Universidad de alcala - Madrid, SpainFebruary 2011 - June 2014
ChineseNative or fluent100%
EnglishNative or fluent100%
SpanishNative or fluent100%
- Adobe Photoshop
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- PMS SIHOT