KE WANG

KE WANG

Student from Hotel Institute Montreux
Lives in Montreux, Switzerland
over 6 months ago

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Passionate hard worker with experiences in the Rooms Division Department of a 5 stars’ luxury hotel, also a member of LHW, in Madrid. Good ability of handling multi-task situation, quick learner of new skills, strong sense of duty and loyalty. Looking forward to exploring more about hospitality.

Experience

  • Receptionist & Concierge

    Meliá Hotels International - Madrid, Spain

    Front Office concierge
    October 2014 - October 2015

    Hotel Gran Meliá Fénix 5* • Check-in & Check-out, Up-selling, Preparation for group arrival. • Supervising new trainees. • Promoting loyalty membership card (Meliá Rewards & Leaders club of LHW). • Making reservation for walk-in guests, or through telephone, email. • Accounting calculation for every shift, Liquidation of accounts for travel agencies, OTAs etc. • Managing overbooking and room allocation. • Promoting city tour, excursions, selling tickets, Touristic indication of local area. • Handling VIP guest's special request.

  • Trainee

    Meliá Hotels International - Madrid, Spain

    Management Trainee
    March 2014 - September 2014

    Hotel Gran Meliá Fénix 5* Half year's trainee program, rotating to all the departments of the hotel, including Reception, F&B, Kitchen, Guest relation, Marketing, Revenue, Reservation, Human resource etc.

  • Trainee receptionist

    AccorHotels - Madrid, Spain

    Front Office reception
    July 2013 - October 2013

Education

  • Master of international business management

    Hotel Institute Montreux - Montreux, Switzerland

    April 2016 - Now

  • Bachelor of Tourism

    Universidad de alcala - Madrid, Spain

    February 2011 - June 2014

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Adobe Photoshop
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • PMS SIHOT
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