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I'm a student, studying Academic Professional degree in Service, Hospitality and Tourism management. I love to travel and learn about new cultures. I work well in a team but also on my own as I like to set myself goals, which I will achieve. I am always up for new challenges and adventures. Currently, I am looking for challenging opportunities to work in the Hospitality industry after I finish my degree in June.
Front Office Intern
Hilton Colombo - Aalborg, DenmarkGuest RelationsAugust 2018 - October 2018 · 3 months
I was working as a Guest Relation Officer for two months. Welcoming guest during arrival and providing them all the information they need. Entering a trace for any special request made by the guest. Listening and solving the guest complaints while maintaining positive guest relations at any time. Checking the arrivals list and knowing the VIP arrivals for the day. Liaising with the Housekeeping department, Room service and other relevant departments to meet and exceed the guest expectations. Furthermore, I was working as an Executive Lounge Attendant for one month. Greeting executive attendants at arrival and serving food and beverages according to Hilton standards. Maintaining positive guest relations at all times and also staying Stay current with all hotel services as well as VIP requests and special events to meet and exceed guest expectations.
University College of Northern Denmark (UCN) - Aalborg, DenmarkSeptember 2017 - Now
TamilNative or fluent100%
- Ability to work well under pressure
- Good in communication
- Good interpersonal skills
- Guest relation
- Handling guest complaint