Keerthiga Kanagarathnam

Keerthiga Kanagarathnam

Student from University College of Northern Denmark (UCN)
Lives in Denmark
over 6 months ago

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I'm a student, studying Academic Professional degree in Service, Hospitality and Tourism management. I love to travel and learn about new cultures. I work well in a team but also on my own as I like to set myself goals, which I will achieve. I am always up for new challenges and adventures. Currently, I am looking for challenging opportunities to work in the Hospitality industry after I finish my degree in June.

Experience

  • Front Office Intern

    Hilton Colombo - Aalborg, Denmark

    Guest Relations
    August 2018 - October 2018 · 3 months

    I was working as a Guest Relation Officer for two months. Welcoming guest during arrival and providing them all the information they need. Entering a trace for any special request made by the guest. Listening and solving the guest complaints while maintaining positive guest relations at any time. Checking the arrivals list and knowing the VIP arrivals for the day. Liaising with the Housekeeping department, Room service and other relevant departments to meet and exceed the guest expectations. Furthermore, I was working as an Executive Lounge Attendant for one month. Greeting executive attendants at arrival and serving food and beverages according to Hilton standards. Maintaining positive guest relations at all times and also staying Stay current with all hotel services as well as VIP requests and special events to meet and exceed guest expectations.

Education

Languages

  • Tamil
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Sinhala
    Limited working
    40%
  • Malayalam
    Notions
    20%
  • Danish
    Notions
    20%

Skills

  • Ability to work well under pressure
  • Good in communication
  • Good interpersonal skills
  • Guest relation
  • Handling guest complaint
  • Hospitality
  • hostmannship
Following
Jumeirah Group
Dubai, United Arab Emirates
Hilton London Euston
London, United Kingdom
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