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Dynamic Guest Service Agent with strong interpersonal and computer skills.
Background in customer service and support and accustomed to managing
difficult guest situations. Successful at juggling multiple priorities while
delivering superb service with a smile. Expert communicator passionate about
fostering a positive and results-orientated team culture. Solid understanding of
2 years and 7 months
Guest Service Agent
Sarova Lionhill Nakuru - Nakuru, KenyaFront Office receptionJuly 2016 - August 2018 · 2 years and 2 months
•Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism. •Provided guest assistance, including recommendations for tourist attractions. •Greeted guests upon arrival and offered assistance.
Sarova Panafric Hotel - Nairobi, KenyaFront Office conciergeMarch 2016 - July 2016 · 6 months
•Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms by using a cart. •Provided guests with information regarding the hotel’s amenities, local attractions, nightlife, dining options, museums and concerts.
Diploma in Business Information Technology
Jomo Kenyatta University of Agriculture and Technology - Nairobi, KenyaJanuary 2014 - August 2015
- A team player
- Attention for details
- Excellent time management
- Excellent work ethic
- Focus on goals
- Friendly and positive
- Good communication
- Good team leader
- Handling cash
- Interpersonal Skill
- Problem resolving
- revenue growth