Kelvin Kanja

Kelvin Kanja

Guest Service Agent at Sarova Lionhill Nakuru
Lives in Dubai, United Arab Emirates

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About me

Dynamic Guest Service Agent with strong interpersonal and computer skills.
Background in customer service and support and accustomed to managing
difficult guest situations. Successful at juggling multiple priorities while
delivering superb service with a smile. Expert communicator passionate about
fostering a positive and results-orientated team culture. Solid understanding of
the Opera


2 years and 7 months

  • Guest Service Agent

    Sarova Lionhill Nakuru - Nakuru, Kenya

    Front Office reception
    July 2016 - August 2018 · 2 years and 2 months

    •Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism. •Provided guest assistance, including recommendations for tourist attractions. •Greeted guests upon arrival and offered assistance.

  • Bellboy

    Sarova Panafric Hotel - Nairobi, Kenya

    Front Office concierge
    March 2016 - July 2016 · 6 months

    •Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms by using a cart. •Provided guests with information regarding the hotel’s amenities, local attractions, nightlife, dining options, museums and concerts.


  • Diploma in Business Information Technology

    Jomo Kenyatta University of Agriculture and Technology - Nairobi, Kenya

    January 2014 - August 2015


1 language

  • English

    Professional working

Personal information


  • Kenyan


15 skills

  • Adaptable,flexible
  • A team player
  • Attention for details
  • avaya
  • Excellent time management
  • Excellent work ethic
  • Focus on goals
  • Friendly and positive
  • Good communication
  • Good team leader
  • Handling cash
  • Interpersonal Skill
  • Problem resolving
  • revenue growth
  • Well-organized
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