Kenji Quéva

Kenji Quéva

Front Office Manager at Hotel Indigo London - Kensington
Lives in London, United Kingdom
over 6 months ago

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Quickly approaching a decade in the Hospitality Industry, I have worked in 5 countries and amassed a wealth of experience managing and leading many successful and diverse teams. Having leaded all operational departments in different calibers of hotels I bring a unique experience grounded in an understanding of how different departments coexist and how to get them to deliver their very best. I am currently looking to take the next step in my career to manage several departments in a lifestyle boutique environment with a touch of luxury and chic. A hotelier through and through, with a specialization in Rooms Division, a passion to deliver exceptional service through genuine connections is the base of my operation. Self-Motivated, passionate and emotionally intelligent, I create the ideal environment for not only exceeding targets but to grow and nurture future talent. Hospitality is not a career but an extension of my life.

Experience

  • Front Office Manager

    Hotel Indigo London - Kensington - London, United Kingdom

    Other
    January 2017 - Now · 2 years and 1 month

    Leading and Developing Team a Front Office Team of 10 employees Key Achievements • Implementation of New Brand Standards into operation resulting in 100% compliance. • Introduction of a service recovery training and procedure which resulted in a 1% YOY • Revamped loyal members experience increasing score by 1% YOY • Increased the number of enrolments to loyalty program 50% • Creation and implementation of neighbourhood guest room welcome amenities. • Responsible for implementation of innovation projects introduced by IHG Headquarters

  • Reception Manager

    InterContinental Hotels Group (IHG®) - Europe

    Other
    March 2015 - March 2015 · 2 months

  • Reception Manager

    IHG - InterContinental Hotels Group - London, United Kingdom

    Rooms division
    March 2015 - December 2017 · 2 years and 11 months

  • Assistant Head Housekeeper

    IHG - InterContinental Hotels Group - London, United Kingdom

    Housekeeping
    September 2014 - March 2015 · 7 months

  • Manager on Duty

    IHG - InterContinental Hotels Group - Amsterdam, Netherlands

    Rooms division
    September 2013 - September 2014 · 1 year and 1 month

  • All Around Supervisor

    IHG - InterContinental Hotels Group - Saint Julian's, Malta

    Rooms division
    September 2012 - August 2013 · 12 months

  • Receptionist

    Le Mirador Resort & Spa - Vevey, Switzerland

    Front Office reception
    February 2011 - July 2011 · 6 months

  • Waiter

    Elounda S.A. Hotels & Resorts - Elounda, Greece

    F&B service
    May 2010 - August 2010 · 4 months

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • German
    Notions
    20%

Skills

  • Creative
  • Emotional Intelligence
  • General Administration
  • Hotel Administration
  • Hotel executive
  • Hotel Management
  • Leadership
  • Management
  • Micros
  • Opera PMS
  • Passion
  • Passion Driven
  • Revenue
  • Rooms Division
  • Setting up SOP’s
  • Upselling skills
Connections
Nicole Tomamichel
Editor Intern at Teddy Award
Rosario Antonio Farruggia
Front Desk Receptionist at Hilton Brussels City
Mohamed Essam
team leader in engineering&Maintenance at Staybridge Suites
View 12 connections
Following
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