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About me
A versatile hospitality professional with over 20 years of experience in Luxury Hotels, mixed-use developments, and independent restaurants. Specialized in Food and Beverage, hospitality design & development, pre-opening, project management, asset management, and client representative.
Experience
12 years and 8 months
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Managing Director
KB Hospitality Consultancy - Amsterdam, Netherlands
ManagementJune 2018 - Now · 5 years and 10 monthsKB Hospitality Consultancy is an Amsterdam based boutique hospitality-consulting firm specializing in Restaurant and Hotel pre and post-opening services globally. We offer a wide range of hospitality consulting services with the necessary tools and expertise to plan, build and manage your business. We partner with our clients from start to finish, focusing on their needs while producing new ideas, developing effective strategies and designing high quality and scalable solutions.
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Director of International Operations
The House Hotel - Kerten Hospitality - Amsterdam, Netherlands
Room Division ManagementJuly 2017 - June 2018 · 1 yearAs Director of International Operations I am in charge of all operational aspects of active and upcoming hospitality projects of Kerten hospitality. Overseeing the existing hotel portfolio in Turkey and simultaneously working on pipeline projects in Saudi Arabia, Kuwait, Georgia, Iran, Egypt and UAE. Working alongside with our partners from design development to pre-opening and project delivery. Kerten Hospitality www.kertenhospitality.com Kerten's portfolio of hospitality concepts include; - The award-winning House Hotel Collection, one of Turkey’s most covetable luxury boutique brands with a global reputation for quality and individuality. (www.househotels.com) - The House Residence, a brand new generation of residential living: one that brings The House Hotel Collection’s hospitality experience home. Committed to provide service beyond residents’ expectations through their unique individualised design, attention to detail, philosophy and personalised service. A branded residence concept, that increases the asset value for any owner. - Cloud.7: Is an innovative, independent and affordable new mid-market hotel management brand for the next generation traveller; a youthful contrast concept where the introvert meets the extrovert, bringing together cosy ‘clouds’ – the rooms - with Cloud.7’s unique social and sharing spaces and the latest technology with each property individualised for its hotel owner whilst providing maximisation of profitability per square metre and very little capital investment needed at the outset. (www.cloud7hotels.com) - Ouspace: A premium quality office space where multinationals work next to entrepreneurs, providing a unique environment, containing of traditional office floors, home offices, and serviced office area, "the club", to face the quickly transforming working environments. Ouspace presents a rare opportunity for branded office spaces and towers, from 1,500m2, to any size office project. (www.ouspace.com)
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Director hospitality advisory
Roya international - Dubai, United Arab Emirates
ManagementDecember 2013 - July 2016 · 2 years and 8 monthsRoya International Hospitality & Leisure Consultants LLC – Dubai,UAE Reporting to: CEO http://www.royainternational.com/ Ròya International is a leading specialist hospitality consultancy firm founded in 1998 is offering unparalleled expertise to the hospitality, leisure, tourism and real estate industries. Main responsibilities: Asset Management, Project Management, Client Representative, Design & Development of Hotel and mixed-use properties. Hotel area program, Operator search, back of house and public area functionality and planning, creation of Pre-opening budget, manning guide, hotel F&B concept brief, procurement of hotel operating supplies and equipment (OS&E), continuous operational support pre - post opening. Recent projects: Waldorf Astoria DIFC-Dubai, The H Resort Beau Vallon Beach Seychelles, Sheraton Grand Dubai, Luxury Collection Ajman Sarai and The Airport Hotel Doha, LaLuz DIFC and Totora DIFC.
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Director of Operations
Monte Carlo Beach Club - Abu Dhabi, United Arab Emirates
Room Division ManagementApril 2012 - December 2013 · 1 year and 9 monthsReporting to: General Manager Managed 145+ staff members with US$18+ Million in Revenues http:\\www.montecarlobeachclub.ae Monte-Carlo Beach Club, Saadiyat is the first private beach club on Saadiyat, Abu Dhabi. It is designed to celebrate fine living, culture, wellbeing and health, reflecting the values and heritage of Monte-Carlo SBM’s sister hotels and clubs in Monaco in a uniquely Arabian way.(Facilities: 4 restaurants and bars, spa, workout room, kids club, private pool & beach with cabanas) Responsibilities: Overseeing the entire operation and department head team including 4 F&B outlets, spa, fitness and wellness centre, swimming pools, kids club, retail, cabanas and beach area. Multi award winning F&B outlets combined with superlative service and facilities saw this beach club become a success in the UAE
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Director of Food and Beverage
Raffles Dubai - Dubai, United Arab Emirates
F&B ManagementSeptember 2010 - April 2012 · 1 year and 8 monthsManaged 135+ staff members with US$16+ Million in F&B Revenues http://www.raffles.com/dubai (Facilities: 5* Luxury Property with 246 signature rooms, including Diplomatic, Landmark, Presidential, Royal and Penthouse suites, 11 meeting rooms, Ballroom and 8 Food & Beverage outlets) Responsibilities: In-charge of entire F&B division. Ensure consistent Brand Service Standards (LQA Leading Quality Audit) are delivered in every area by evaluating levels of guest satisfaction (Market Matrix Guest Questionnaire) with a focus on continuous improvement and consistency in service standards by implementation of a detailed proactive training plan which is linked to all measurable criteria. Awareness of F&B Profit & Loss statement responsibility. Exceptional communication skills and the leadership capability to create a winning team. Talent development and succession planning with a proven track record. To ensure targets are met and exceeded both for the hotel and for their own career progression. Commercial capability to deliver profit, control costs and build customer loyalty. Achievements: Managed to increase the mystery guest (LQA Leading Quality Audit) from 80% in November 2010 to 92% overall F&B division in March 2011. Highest score ever-achieved in Fairmont Raffles Hotels International.
Education
Languages
4 languages
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English
Native or fluent
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Turkish
Native or fluent
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Dutch
Full professional
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French
Limited working
Personal information
Nationalities
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Dutch
Work Permits
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Caribbean Netherlands
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Sint Maarten (Dutch part)
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Turkey
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United Arab Emirates
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European Union
Date of birth
April 14th 1978
Skills
15 skills
- brand creation
- Concept
- Corporate finance
- Corporate hospitality
- Corporate strategy
- Excellent leadership
- Food and Beverage Service
- Great team player
- Hotel development
- Hotel strategy
- Managing a team
- motivational leadership
- People leadership
- Self-motivation
- Yield-management
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