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A person with outstanding hospitality personality & focused with both company and customer service experience.
Concierge - Pre Opening
Queen Elizabeth 2 - Dubai, United Arab EmiratesOtherMarch 2018 - Now · 11 months
- Welcome the guests upon their arrival in a friendly and caring manner. - Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. - Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests. - Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary. - Collect luggage from guest rooms and keep them in a secure area until guest departure. - Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own. - Upon requests, store guest luggage into the luggage storage room. Handles all luggages with care. - Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight details, etc. - Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions. - Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.