Kevin Caro

Kevin Caro

Food & Beverage Manager at Malmaison London
Lives in Lyon, France

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Experience

10 years and 7 months

  • Food & Beverage Manager

    Malmaison London - London, United Kingdom

    F&B Management
    March 2019 - January 2021 · 2 years

    Boutique hotel in the centre of London: 97 rooms, one restaurant (80 seats), two bars, three meeting rooms (up to 150 guests). Turnover: 1.4 million £ - Profitability: 25%. Managed and developed a team of 15 employees. • Responsible for the daily management of the restaurant, bars, room service and banqueting, ensuring the achievement of the department budgeted profitability. • Planning, organising and directing the overall Food & Beverage operation, administration, marketing and outlets promotion. • Achieving high customer satisfaction by establishing and maintaining quality control standards of products and services offered to the guests. • Improving the department's results by increasing sales and the productivity of sale points. • Recruiting, training and inducting new departmental team members and continually review their performance.

  • Assistant Food & Beverage Manager

    DoubleTree by Hilton London Ealing - London, United Kingdom

    F&B Management
    May 2017 - February 2019 · 1 year and 10 months

    189 rooms, one restaurant (102 seats), two bars, six meeting rooms (up to 300 guests). Team management and development of 22 employees. • Responsible for the quality of services offered to the customers at the different dining areas and the attainment of the department's qualitative targets. • Developing Food and Beverage activities and promotions to optimise sales. • Creation of a new drinks menu. • Ensuring all employees receive regular trainings to update their skills and knowledge and meet their personal development needs. • Responsible for applying the reference standards and audit procedures as defined by the hotel and brand. • Guaranteeing the application and compliance of the Health and Safety regulations within the department.

  • Food & Beverage Team Leader

    Novotel London Greenwich - London, United Kingdom

    F&B Management
    January 2016 - May 2017 · 1 year and 5 months

    151 rooms, one restaurant (94 seats), one bar, six meeting rooms (up to 180 guests). • Responsible for the team performance and the consistency of service offered to guests. • Assisting manager on cost controls, forecasting and maximizing productivity figures. • Analysing customer feedback through internal and external tools and implementing any corrective action to ensure guest satisfaction. • Developing employees' motivation and team spirit by creating a good working atmosphere. • Integrating and training employees, providing support for skills development. • Handling customer complaints or issues, resolving matters in a professional way.

  • Food and Beverage Management Trainee

    Mercure Bangkok Siam - Bangkok, Thailand

    F&B Management
    April 2015 - September 2015 · 6 months

    • Integrating, training and supervising all Food and Beverage staff to ensure high service standards at the different dining areas. • Taking part in producing and implementing actions to develop sales. • Enhancing guest satisfaction. Handling guest comments and complaints. • Developing the loyalty program and benefits for Le Club AccorHotels members. • Conducting hygiene inspection in kitchen and Food and Beverage areas to ensure high level of cleanliness and respect of food safety standards.

  • Food and Beverage Management Trainee

    Novotel Paris Tour Eiffel - Paris, France

    F&B Management
    April 2014 - September 2014 · 6 months

    • Monitoring and supervising service flow in the restaurant (up to 90 pax) and during banquets (up to 130 pax). • In charge of the material for the F&B outlets: providing equipment, purchasing and inventory management, tracking items coming in and coming out, controlling loss.

  • Food & Beverage Attendant

    Pullman Melbourne Albert Park - Melbourne, Australia

    F&B service
    November 2012 - April 2013 · 6 months

    • Providing a friendly and efficient food and beverage service that meets the guests’ expectations in the Conference & Banqueting Department.

  • Waiter

    Le Caro de Lyon - Lyon, France

    F&B service
    September 2008 - August 2012 · 4 years

    • Performing waiter duties in this semi-gourmet restaurant during evenings, week-ends and holidays: set up, reception, taking orders, waiting on customers, handling bills.

Education

  • Certificate

    ESSEC Business School - Paris, France

    February 2021 - June 2021

    Hotel Management: Distribution, Revenue and Demand Management

  • Master

    INSEEC - Lyon, France

    September 2013 - September 2015

    Hospitality Management

  • Bachelor

    Université Jean Moulin Lyon 3 - Lyon, France

    September 2008 - June 2012

    Business & Management

  • High-school certificate

    Saint-Marc - Lyon, France

    September 2005 - June 2008

    Economy

Languages

3 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • French

Date of birth

August 02nd 1990

Skills

15 skills

  • Bar Management
  • Conference & Banqueting Management
  • Excel
  • Hospitality Management
  • Level 3 Food Hygiene & Safety
  • Micros
  • OnQ Hilton PMS
  • Opera
  • Power Point
  • Restaurant Management
  • Sales & Marketing
  • Team Leadership
  • Teamwork
  • Visual Restaurant
  • Word

Additional Information

1 information shared

  • WSET (Wine & Spirit Education Trust) Level 1 - May 2021

Connections
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Uletho Hamunyela
Food & Beverage Host/Seater/Setter (Cultural Exchange Representative Program) at Walt Disney World
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
Following
Moxy Paris Bastille LeaderIA
LeaderIA
Paris, France
Louvre Hotels Group
Other members
William Garcia
Civrieux-d'Azergues, France
Maurine Duet
Lyon, France
Khallid Litim
Lyon, France
Aziz Tajouri
Lyon, France
View more
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