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About me
If you want to achieve success never say no to any challenge, 90% of success is showing up for the different challenges. A hospitality pupil should posses leadership qualities as well team building qualities and should be a well reliable person at the same time should be self confident in all aspects of the different roles in hospitality. Lastly motivation is the key to success.
Experience
6 years and 4 months
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Receptionist/Concierge
Hôte les arcades - Geneva, Switzerland
ReceptionSeptember 2019 - Now · 4 years and 7 monthsI’m working at a two star hotel as a receptionist and a concierge, during this role I check in and check out guests giving them all the necessary information they would require, such as what they’ll be able to do during their time in the city. My main responsibilities are to welcome the guests and provide good service for the customer service whilst maintaining brand standards.
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Waiter
JW Marriott Emerald Bay Phu Qouc - Kien Giang, Vietnam
F&B serviceSeptember 2017 - November 2018 · 1 year and 3 monthsMy major roles where to make sure guests are well satisfied with the services offered to them from our organization whilst making sure the restaurant was clean before and after guests have their meals. I would mostly serve food and beverages. Most of the time I would speak to the guests taking note what they required and I would explain to my colleagues in various ways making sure they understood what the guest required. For my spare time I was teaching English free of charge to my colleagues, which improved their English skills in order to improve their communication with the guests. I would also help out in banquets during my off days as I would be called to communicate with the guests effectively whilst I explained the guests demand in various ways to colleagues making sure they understood.
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Waiter
Domaine de chateauviex - Geneva, Switzerland
F&B serviceOctober 2016 - March 2017 · 6 monthsDuring my internship I worked as a waiter in a two michelin restaurant and my roles where to control the pass and fire the meals which the kitchen needed to make within a specific time. I was also responsible for the welcoming of guests and I would also work hand in hand with the head waiter and the chef de rangs in bringing the food to the restaurant and preparing the table and cutlery for the different main courese.
Education
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Higher Diploma In International And Tourism Management
I.M.I International Mangement Institute Switzerland
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Higher Diploma In International And Tourism Management
I.M.I International Mangement Institute Switzerland Seeachereweg. Luzern
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Higher Diploma in Hospitality
IMI International Management Institute Switzerland - Lucerne, Switzerland
November 2018 - May 2019 -
Bachelor of Arts in Hospitality
César Ritz Colleges Switzerland [ SEG ] - Switzerland
April 2016 - October 2018 -
IGCSE O Level Certificate
Hillcrest College Mutare Zimbabwe
January 2011 - December 2015 -
Hillcrest College Mutare - Mutare, Zimbabwe
December 2010 - July 2015My high school where I did travel and tourism as a subject before enrolling at I.M.I
Languages
5 languages
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Shona
Native or fluent
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English
Native or fluent
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French
Full professional
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Sotho, Southern
Professional working
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German
Notions
Personal information
Nationalities
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Zimbabwean
Date of birth
December 09th 1996
Skills
5 skills
- Able to connect people and customers
- A good Team player
- Good Negotiator
- Microsoft word and excel
- Works under pressure
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