Kezia Gorman

Kezia Gorman

Group Bookings Co-Ordinator at GAUCHO
Lives in London, United Kingdom
over 6 months ago

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Personal Licence Holder experienced in many aspects of venue and events management including sales and bookings, marketing and promotions, and staff recruitment and training. Specialist in group bookings and bar management.

Experience

  • Group Bookings Co-Ordinator

    GAUCHO - London, United Kingdom

    Events
    July 2018 - Now · 7 months

    I passed the renowned Gaucho Training Academy with over 95%, having been trained and tested on subjects such as wine pairing, beef cuts and service standards. As an experienced FOH manager I was then allocated the busiest London restaurants for Christmas, looking after all private dining and group bookings. Converting enquiries to profitable reservations by negotiating minimum spends and up-selling menus Reaching targets by maximising the use of the floor space and referring guests to other Gaucho locations Acting as key liaison point between guest and restaurant management to ensure smooth running of events Hosting and participating at in-house PA and event agency networking events Representing the brand at external showcases and events, such as Taste of Winter Festival

  • Assistant General Manager & Bookings Manager

    Paul Daly Venues - London, United Kingdom

    Management
    November 2016 - August 2018 · 1 year and 10 months

    I was hired as Assistant Manager at Roadtrip and the Workshop, a late-night live music and cocktail bar, before being promoted to a more senior role at the larger sister venue, Zigfrid Von Underbelly, in August 2017. As AGM, I also worked under the title of Bookings Manager; taking enquiries and translating into sales. Creating events sheets and acting as point of contact for private events and large bookings Securing new enquiries and negotiating minimum spends, often working to budgets Ensuring the venue provides a high standard of service and meets the clients expectations Keeping staffing and orders within budget, working with par levels and year-on-year analysis Hiring, training and cross-training staff within the company managing the team day-to-day

  • Duty Manager

    The Roxy - London, United Kingdom

    Management
    August 2014 - November 2016 · 2 years and 4 months

    I was promoted from Bar Supervisor to Manager, taking responsibility for private and corporate bookings at the late-night venue (popular with young professionals and students) consistently beating sales targets year-on-year. Liaising with security, DJs and promoters to maintain a high standard of safety and guest experience Creating special events and promotional menus; designing cocktails and happy hour offers Administrative duties including paying invoices, cashing up and conducting stock checks

  • Head Bartender

    Koko - London, United Kingdom

    Customer Service
    August 2013 - August 2014 · 1 year and 1 month

    Management of VIP tables during corporate events, co-ordinating with other team members Up-selling to customers and working efficiently to meet and exceed sales targets Building professional relationships with promoters, DJs and artists

  • Marketing & PR Intern

    Ibiza Rocks - London, United Kingdom

    Sales & Marketing
    June 2012 - August 2013 · 1 year and 3 months

    Attending events in Ibiza and London, discovering new acts to book and posting on the brand’s social media Writing copy for press releases, website and the mailing list, updating all accordingly

  • Promotions Manager

    Union - London, United Kingdom

    Sales & Marketing
    October 2010 - May 2012 · 1 year and 8 months

    Selling tickets to student events across London venues including Tiger Tiger, Fabric and The Coronet Promoting events online, including on social media, forums and websites Managing a team of 20 promoters, setting targets to ensure high sales were made

  • Supervisor / Administrator

    CTM (Cash and Traffic Management) - London, United Kingdom

    Events
    June 2010 - August 2014 · 4 years and 3 months

    After working as a Traffic Marshall at Leeds Festival in 2010, I was promoted to Cash Administrator, working on-site at festivals and large events year-round, including Glastonbury and the London 2012 Olympics. Supervising teams of 10-100 staff; briefing the team, allocating duties and managing breaks Administrative duties including cashing up and completing staff hours for pay runs

Education

  • Music Industry & Events Management

    London Metropolitan University - London, United Kingdom

    September 2010 - August 2013

Languages

  • English
    Professional working
    60%

Skills

  • Aloha
  • Bar Management
  • BOOKINGS
  • Clean Driving Licence
  • Collins
  • COSHH
  • Customer-service
  • Fire Safety
  • First Aid
  • Mailchimp
  • Management
  • Marketing
  • Microsoft
  • Open Table
  • Personal Licence Holder
  • Zonal
Following
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London, United Kingdom
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