Khaja Abdul Muktader

Khaja Abdul Muktader

Area Manager at CAMEL COOKIES COFFEE SHOP LLC
Lives in Dubai, United Arab Emirates

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About me

Leading startup, turnaround and high-growth operations; and strengths in building Cohesive, top-performing and customer-centric teams. High-energy F&B professional with a history of achieving record-setting P&l Gains. Profit-driven restaurant manager with multi-outlet experience; proven success

Experience

11 years and 9 months

  • Area Manager

    CAMEL COOKIES COFFEE SHOP LLC - Dubai, United Arab Emirates

    Asset Management
    April 2018 - Now · 1 year and 10 months

     Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards  Preserve excellent levels of internal and external customer service  Design exceptional menus, purchase goods and continuously make necessary improvements  Identify customers’ needs and respond proactively to all of their concerns  Lead F&B team by attracting, recruiting, training and appraising talented personnel  Establish targets, KPI’s, schedules, policies and procedures  Provide a two way communication and nurture an ownership environment with an emphasis in motivation and teamwork  Comply with all health and safety regulations  Report on management regarding sales results and productivity

  • SENIOR ADVISOR

    SEARS HOLDING INDIA - Hyderabad, India

    Management
    April 2017 - March 2018 · 1 year

  • AREA MANAGER

    FIREZZ PIZZA UK LTD - London, United Kingdom

    Management
    June 2014 - December 2016 · 2 years and 7 months

    Manage daily operations of branch office to meet business goals • Supervise and guide a team of professionals to maximize revenue. • Develop safe and positive work environment for staffs. • Ensure customer satisfaction by delivering timely and quality services. • Develop strong working relationship with potential clients for new business opportunities within the assigned area. • Analyze capital budget and expenses to find opportunities for cost- effectiveness and profitability. • Develop business plans for optimal use of resources and time. • Assist in interviewing, recruiting, and training staffs. • Develop marketing plans to achieve sales target and increase brand visibility within the assigned area. • Perform market research to study consumer behavior, latest trends and competitor activity. • Organize regular meetings with management to discuss about business updates, issues and opportunities. • Train staffs on daily responsibilities, brand promotion and customer service activities. • Evaluate employee performance and develop individual development plans. • Evaluate existing business procedures and recommend improvements. • Address customer issues and queries in accurate and timely manner

  • MANAGER

    PIZZA HUT UK LTD - London, United Kingdom

    Management
    April 2010 - September 2013 · 3 years and 6 months

    Manage daily operations of branch office to meet business goals • Supervise and guide a team of professionals to maximize revenue. • Develop safe and positive work environment for staffs. • Ensure customer satisfaction by delivering timely and quality services. • Develop strong working relationship with potential clients for new business opportunities within the assigned area. • Analyze capital budget and expenses to find opportunities for cost- effectiveness and profitability. • Develop business plans for optimal use of resources and time. • Assist in interviewing, recruiting, and training staffs. • Develop marketing plans to achieve sales target and increase brand visibility within the assigned area. • Perform market research to study consumer behavior, latest trends and competitor activity. • Organize regular meetings with management to discuss about business updates, issues and opportunities. • Train staffs on daily responsibilities, brand promotion and customer service activities. • Evaluate employee performance and develop individual development plans. • Evaluate existing business procedures and recommend improvements. • Address customer issues and queries in accurate and timely manner

  • CUSTOMER SERVICE

    24/7 CUSTOMER SERVICE PVT LTD - Hyderabad, India

    Finance/Accounting
    April 2007 - January 2010 · 2 years and 10 months

    Duties : • Deal directly with international customer over the phone • Respond promptly to customerinquires • Handle and resolve customer complain • Obtain and evaluate all relevant information to handle product

Education

  • MBA

    University of wales - London, United Kingdom

    January 2010 - October 2012

Languages

3 languages

  • Urdu

    Native or fluent

  • Hindi

    Native or fluent

  • English

    Native or fluent

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