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About me
I am a flexible and experienced in Hospitality field with excellent time management
skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve
beneficial agreement.
Experience
12 years and 10 months
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Government Relation officer
W Doha Hotel & Residences - Doha, Qatar
Public RelationsNovember 2016 - Now · 7 years and 5 months• Preparing all employee related application for GRO • Provide report on monthly basis for all government relation processes • Communicating with Governmental entities to issue licenses and other related documents as required. • Assist employees going on vacation by providing exit permits in a timely manner. • Represent the Company at locations such as the Police Station, Airport, Hotels, Embassies, Ministries/Municipalities & other significant Departments & in accordance with services. • Keep track of all employees Health Certificates, monitor expiry dates and schedule medical check-ups accordingly and in a timely manner to ensure that all the employees file is updated • Assist employees with visa related matters (such as family visas, family visit visas, change of position on the visa etc) • Communicate with all employees and their management for all government requests. • Paying all government payment/fee using Hukoomi
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Reservation Agent
W Doha Hotel & Residences - Doha, Qatar
ReservationsFebruary 2015 - November 2016 · 1 year and 10 months- Processes reservations by mail, telephone - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel and how to code each reservation. - Prepares letters of confirmation. - Processes cancellations and modifications and promptly relays this information to the front desk. - Understands the hotel's policy on guaranteed reservations and no-shows. - Handles daily correspondence. Responds to inquires and makes reservations as needed. - To be aware of all front office procedures and assist with reception duties when required. - Open and close the availability as and when required of hotel in all the website. - Configuring rates on the hotels property management system.
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Sales Associates
West Elm Dubai Mall - Dubai, United Arab Emirates
SalesDecember 2012 - June 2014 · 1 year and 7 months -
Health Club Receptionist
Shangri-la Hotel, Dubai - Dubai, United Arab Emirates
Sport and FitnessOctober 2010 - October 2012 · 2 years and 1 month
Education
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The Higher School of Medical Science and Techniques of Sousse
September 2004 - July 2007 -
High School Teboulba
September 2000 - June 2003
Languages
4 languages
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Arabic
Native or fluent
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English
Full professional
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French
Full professional
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German
Limited working
Personal information
Nationalities
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Tunisian
Skills
2 skills
- Mictosoft Office
- Opera
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