Khaled Mahmud

Khaled Mahmud

Manager at Raj Venue
Lives in Canterbury, United Kingdom
over 6 months ago

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Join us

To seek an assignment in an established industry where I will get an opportunity to build up my career. To provide timely, accurate, quantitative, analytical information to directly support the decision-making process in a dynamic company. To work with management to increase company profitability. To use my supervisory skills and insight to motivate.

Experience

  • Manager

    Raj Venue - Canterbury, United Kingdom

    F&B service
    October 2018 - Now · 3 months

    • Planning and implementing sales and advertising campaigns and branding strategies. Hiring, training and overseeing staff. Achieved 20 per cent sales increase, over the third quarter of 2018. • Continuous menu development in terms of product development and enhancing products quality in association with the head chef and Restaurant Manager keeping up to date menu. • Customer service, sales and maintaining complaint procedure and adapting them to future perspective and implementing zero complain ethics inside into customer service. Cash handling, maintaining cash flow, balancing profit margin with company monthly and yearly target.

  • Night Auditor

    Sheraton Al Harithyah Hotel - Medina, Saudi Arabia

    Front Office reception
    October 2000 - February 2006 · 5 years and 5 months

    Checking all the checked in and checked out the guest profile including groups ensuring all room rates and group checked in with appropriate hotel rates, with all approval attached and rebate voucher, no-show charges, offers, special rates etc. Managed 348 rooms hotel Night Auditing smoothly and successfully over three and half years. • Checking all the Food and Beverage revenue from all outlets including executives expenses and write a report to income auditor if any variances. • Checking all the late night and day use room checked in and checked out. Checking all the expected rooms, departure rooms, out of order rooms, and directors allocated rooms. Finally, making food and beverage sales report for income auditor and chief accountant.

  • Receptionist

    Dhaka Sheraton Hotel - Dhaka, Bangladesh

    Front Office reception
    February 2000 - October 2000 · 9 months

    Checking all the checked in and checked out the guest profile including groups ensuring all room rates and group checked in with appropriate hotel rates, with all approval attached and rebate voucher, no-show charges, offers, special rates etc.

Education

  • Master of Science in International Hospitality Management

    Cardiff Metropolitan University - Hospitality, Events and Tourism Management - Cardiff, United Kingdom

    June 2013 - September 2015

    Current issues in international hospitality and tourism management • Hospitality and tourism strategy in the global marketplace Contextualizing international hospitality management • Research methodologies • Marketing management • Financial analysis and management • Managing human capital and entrepreneurship • Dissertation Major Project (How does e-CRM contribute to customer loyalty in the UK hospitality industry? A case study of Hilton Hotel)

  • Postgraduate Diploma in Tourism and Hospitality Management

    OTHM Qualifications - London, United Kingdom

    February 2012 - June 2013

    Ethics, Risks and Decision making in the Tourism and Hospitality industry. Tourism and Hospitality Business Strategy. Advanced Research Method for Tourism and Hospitality Contemporary Management in Tourism and Hospitality Management. Destination Management Policy, Planning and Promotion. Managing Operations and Marketing for Tourism and Hospitality Organisations.

  • Advanced Diploma In Tourism and Hospitality Management

    Organisation For Tourism & Hospitality Management (OTHM) - London, United Kingdom

    February 2010 - December 2011

  • Diploma in Tourism and Hospitality Management

    OTHM Qualifications - London, United Kingdom

    August 2008 - December 2010

Languages

  • English
    Full professional
    80%
  • Arabic
    Limited working
    40%

Skills

  • Customer Care
  • F&B micros
  • Fidelio Front Office
  • Fidelio PMS
  • Human Resource Management
  • Income Audit
  • Night audit
  • Opera PMS
Connections
Dimple Takhtani
Hospitality, Operations and Strategy Intern at The London Residents Club
Abdullah Ibrahim
Reservation Sales Agent at Rixos Hotels
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