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Tenacious hospitality graduate seeking an assignment in an established organization as a Revenue management coordinator or Sales co-ordinator where I will get an opportunity to contribute and build up my career. Consistently deliver the first-rate service and fosters positive relationships with the guest/clients to promote business. Adept a balancing multiple tasks with efficacy and courteous demeanor. To provide timely, accurate, quantitative, analytical and intelligent information to directly support the decision-making process in a dynamic company. To work with management to increase company profitability. To use my supervisory skills and insight to motivate.
8 years and 4 months
Double tree By Hilton Docklands Riverside - London, United KingdomFront Office receptionDecember 2018 - Now · 1 year and 1 month
Administering all the checked in and checked out the guest profile including groups ensuring all room rates and group checked in with appropriate hotel rates, with all approval attached and rebate/allowances, voucher, no-show charges, offers, special rates, etc. Managing 378 rooms hotel Night Auditing smoothly and successfully. Daily basis scrutinizing food and beverage revenue from all outlets, Reporting to Hilton Hotels finance cluster analysts (Head office) and sending direct bill pack to Hilton cluster revenue analyst. Compliance with all concerned department inquiries and send feedback accordingly. Liaising closely with the Night Manager to ensure that the PMS system is ready and prepared to run the night audit. In addition, compiling daily revenue, occupancy and arrivals reports for the hotel and F&B outlets Consolidating and balancing daily revenue with PDQ payment and PMS recorded revenue.
Volunteer (Products Marketing trainee)
Raj Venue - Canterbury, United KingdomF&B serviceOctober 2017 - November 2018 · 1 year and 2 months
• Planning and implementing sales and advertising campaigns and branding strategies. Hiring, training and overseeing staff. Achieved 20 per cent sales increase, over the third quarter of 2018. • Continuous menu development in terms of product development and enhancing products quality in association with the head chef and Restaurant Manager keeping up to date menu. • Customer service, sales and maintaining complaint procedure and adapting them to future perspective and implementing zero complain ethics inside into customer service. Cash handling, maintaining cash flow, balancing profit margin with company monthly and yearly target.
Night Auditor/Night Manager
Sheraton Al Harithyah Hotel - Medina, Saudi ArabiaAdministration & GeneralOctober 2000 - February 2006 · 5 years and 5 months
Checking all the checked in and checked out the guest profile including groups ensuring all room rates and group checked in with appropriate hotel rates, with all approval attached and rebate voucher, no-show charges, offers, special rates, etc. Managed 348 rooms hotel Night Auditing smoothly and successfully over three and a half years. • Checking all the Food and Beverage revenue from all outlets including executives expenses and write a report to income auditor if any variances. • Checking all the late night and day use room checked in and checked out. Checking all the expected rooms, departure rooms, out of order rooms, and directors allocated rooms. Finally, making food and beverage sales report for income auditor and chief accountant.
Dhaka Sheraton Hotel - Dhaka, BangladeshFront Office receptionFebruary 2000 - October 2000 · 9 months
Conducting smooth guest checked in and checked out, ensuring all room rates and group checked in with appropriate hotel rates, with all approval attached and rebate voucher, no-show charges, offers, special rates, etc. Ensuring all guest experiences with [Sheraton standard (WOW)] guest service experience during checked in and checked out process.
Master of Science in International Hospitality Management
Cardiff Metropolitan University - Hospitality, Events and Tourism Management - Cardiff, United KingdomJune 2013 - September 2015
Current issues in international hospitality and tourism management • Hospitality and tourism strategy in the global marketplace Contextualizing international hospitality management • Research methodologies • Marketing management • Financial analysis and management • Managing human capital and entrepreneurship • Dissertation Major Project (How does e-CRM contribute to customer loyalty in the UK hospitality industry? A case study of Hilton Hotel)
Postgraduate Diploma in Tourism and Hospitality Management
OTHM Qualifications - London, United KingdomFebruary 2012 - June 2013
Ethics, Risks and Decision making in the Tourism and Hospitality industry. Tourism and Hospitality Business Strategy. Advanced Research Method for Tourism and Hospitality Contemporary Management in Tourism and Hospitality Management. Destination Management Policy, Planning and Promotion. Managing Operations and Marketing for Tourism and Hospitality Organisations.
Advanced Diploma In Tourism and Hospitality Management
Organisation For Tourism & Hospitality Management (OTHM) - London, United KingdomFebruary 2010 - December 2011
Diploma in Tourism and Hospitality Management
OTHM Qualifications - London, United KingdomAugust 2008 - December 2010
- Customer Care
- F&B micros
- Human Resource Management
- Income Audit
- Night audit
- OnQ PM
- Opera PMS
- Revenue Management