Khalid Elmahdi

Khalid Elmahdi

Travel Consultant, Customer Service at Althana Travel and Tourism Agency
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Travel Consultant, Customer Service

    Althana Travel and Tourism Agency - Dubai, United Arab Emirates

    Customer Service
    March 2016 - Now · 2 years and 9 months

     Answer incoming calls from external customers and provide legendary service to everyone who calls or visits the office.  Utilize professional selling skills to determine client’s vacation needs, create a memorable vacation, close the sale and build customer relationships.  Handling of travel help desk, handling international/domestic ticketing, visa/insurance handling and hotel booking.  Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance, visa, baggage limits and fares.  Quickly determine specific client needs and source solutions using all tools available to ensure a smooth sales process.  Preparing packages and customized itineraries to suit the clients’ preferences and budget.  Ongoing training with other team members and management.  Participate in brainstorming and planning sessions.

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%
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