Khamil Sapafo

Khamil Sapafo

Human Resources Shared Services Document Advisor at Mondelēz International
Lives in Al Ain, United Arab Emirates
over 6 months ago

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To obtain position where I can develop my communication skills and utilize my knowledge in the field of Human Resources and in any given task.
Four years experience in Human Resources shared services field-quality, reporting and document management.
One year for customer service field.
Highly motivated, Optimist and dedicated in everything I do.

• Good communication guest/employee relation skills.
• Unique ability to adapt quickly to challenges and changing environments.
• Good Computer skills –Applications related to Microsoft Office and Internet.
• Persuasive, Solution Oriented communicator with highly effective motivational skills.
• Project Management
• Program Facilitation & Presentation
• Program Administration
• System Familiarity - SAP, Oracle HR Database, Service Now tool etc
• Stakeholder/Customer Relationship Management


  • Human Resources Shared Services Document Advisor

    Mondelēz International - Philippines

    Human Resources
    July 2017 - September 2018 · 1 year and 3 months

    • Collect, Scan and store physical records/ documents. • Track and restore circulated physical records/ documents. • Manage retention/ deletion of physical records/ documents. • Apply relevant legislative requirements for document retention and data privacy. • Act as ambassador for effective document management. • Communicate with retained HR and business leaders to ensure robust document management and address any gap.

  • Human Resources Shared Services Service Restoration Coordinator

    CGI Philippines - Taguig, Philippines

    Human Resources
    October 2014 - June 2017 · 2 years and 9 months

    • Help Provider Groups reach the Service Level Objectives • Ensure that response and resolution SLAs are met, according to the pre-established thresholds. • Monitor all open cases in HR Service Center • Take the lead to intercept and act on cases that bounce from one provider group to another. • Provide real time updates to all Provider Groups. • Ensure that all cases are properly assigned and prioritized. • Re-assign cases directly to the correct provider group if specified in the case and notify Provider Group manager for instance of wrong of wrong case assignment. • Ensure that escalations to support teams (all Provider Groups in HR Service Center) are properly carried out. • Perform regular transactional audits to ensure proper case documentation and categorization. • Ensure the resolution steps were documented in notes section of HR Service Center. • Ensure that all cases are properly documented. • Provide SRC reports to GHRMS and Global Operations Support team, • Liaise with HRST to update provider group members. • Maintain escalation lists for all provider groups. • Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies. • Real Time Analysis (Monitor the resolution SLAs) • Generate HRSC Dump Reports  HRSC Full and Incremental Report  Restore and Response status Report • Monitor the open cases based on ageing and priority level.  Notify Provider group before Breach Status (Response and Restore SLA) • In the event that an escalation is needed, notify the appropriate support team for the necessary actions and follow-ups. • Quality Assurance (Case Quality) • Verify if cases are assigned to the right Provider Group. • Analyze, Identify, and escalate delinquent Provider Group if necessary. October 2014 - September 2015 Human Resource Shared Services Associate CGI Philippines • Monitor and process cases in HR Service Center. • Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool. • Respond to and resolve HR queries, and ensure resolution of outstanding issues of members/managers/non-members. • Ensure that cases are assigned to the right provider groups. • Adhere to schedule HR Contact Center Payroll Associate CGI Philippines • Coordinate request/queries to Payroll Provider such as UK, NL, FR, SE, US, CAN and DE payroll. • Provide informations advised by the Payroll team to the members. • Assist members for their tax queries, payslip request and payroll teams.

  • Customer Service Representative

    Convergys Philippines - Metro Manila, Philippines

    Customer Service
    September 2013 - October 2014 · 1 year and 2 months

  • Recruitment Coordinator

    Siycha Group of Companies - Ortigas Center, Pasig, Philippines

    Human Resources
    May 2013 - August 2013 · 4 months

    • Recruited and selected qualified applicants for various positions. • Conducted initial interviews and exams using company based test. • Endorsed applicants to the Manager. • Handled 201 files and gathered all submitted requirements. • Conducted request for Background Investigation as part of recruitment process.


  • Bachelor's Degree in Psychology

    De La Salle Araneta University - Philippines

    March 2009 - April 2013


  • English
    Native or fluent


  • A good Team player
  • Computer systems
  • Cultural sensivity
  • Data analysis
  • Energy and enthusiasm
  • Good in microsoft
  • Good sense of humor
  • Highly adaptable
  • Improvement and quality
  • Multicultural sensitivity
  • multitasker
  • Oracle system
  • Reporting
  • six sigma
  • Time management
  • Value diversity
  • Well-organized
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