Khamil Sapafo

Khamil Sapafo

Human Resources Shared Services Document Advisor at Mondelēz International
Lives in Al Ain, United Arab Emirates
over 6 months ago

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To obtain position where I can develop my communication skills and utilize my knowledge in the field of Human Resources and in any given task.
Four years experience in Human Resources shared services field-quality, reporting and document management.
One year for customer service field.
Highly motivated, Optimist and dedicated in everything I do.

• Good communication guest/employee relation skills.
• Unique ability to adapt quickly to challenges and changing environments.
• Good Computer skills –Applications related to Microsoft Office and Internet.
• Persuasive, Solution Oriented communicator with highly effective motivational skills.
• Project Management
• Program Facilitation & Presentation
• Program Administration
• System Familiarity - SAP, Oracle HR Database, Service Now tool etc
• Stakeholder/Customer Relationship Management

Experience

  • Human Resources Shared Services Document Advisor

    Mondelēz International - Philippines

    Human Resources
    July 2017 - September 2018 · 1 year and 3 months

    • Collect, Scan and store physical records/ documents. • Track and restore circulated physical records/ documents. • Manage retention/ deletion of physical records/ documents. • Apply relevant legislative requirements for document retention and data privacy. • Act as ambassador for effective document management. • Communicate with retained HR and business leaders to ensure robust document management and address any gap.

  • Human Resources Shared Services Service Restoration Coordinator

    CGI Philippines - Taguig, Philippines

    Human Resources
    October 2014 - June 2017 · 2 years and 9 months

    • Help Provider Groups reach the Service Level Objectives • Ensure that response and resolution SLAs are met, according to the pre-established thresholds. • Monitor all open cases in HR Service Center • Take the lead to intercept and act on cases that bounce from one provider group to another. • Provide real time updates to all Provider Groups. • Ensure that all cases are properly assigned and prioritized. • Re-assign cases directly to the correct provider group if specified in the case and notify Provider Group manager for instance of wrong of wrong case assignment. • Ensure that escalations to support teams (all Provider Groups in HR Service Center) are properly carried out. • Perform regular transactional audits to ensure proper case documentation and categorization. • Ensure the resolution steps were documented in notes section of HR Service Center. • Ensure that all cases are properly documented. • Provide SRC reports to GHRMS and Global Operations Support team, • Liaise with HRST to update provider group members. • Maintain escalation lists for all provider groups. • Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies. • Real Time Analysis (Monitor the resolution SLAs) • Generate HRSC Dump Reports  HRSC Full and Incremental Report  Restore and Response status Report • Monitor the open cases based on ageing and priority level.  Notify Provider group before Breach Status (Response and Restore SLA) • In the event that an escalation is needed, notify the appropriate support team for the necessary actions and follow-ups. • Quality Assurance (Case Quality) • Verify if cases are assigned to the right Provider Group. • Analyze, Identify, and escalate delinquent Provider Group if necessary. October 2014 - September 2015 Human Resource Shared Services Associate CGI Philippines • Monitor and process cases in HR Service Center. • Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool. • Respond to and resolve HR queries, and ensure resolution of outstanding issues of members/managers/non-members. • Ensure that cases are assigned to the right provider groups. • Adhere to schedule HR Contact Center Payroll Associate CGI Philippines • Coordinate request/queries to Payroll Provider such as UK, NL, FR, SE, US, CAN and DE payroll. • Provide informations advised by the Payroll team to the members. • Assist members for their tax queries, payslip request and payroll teams.

  • Customer Service Representative

    Convergys Philippines - Metro Manila, Philippines

    Customer Service
    September 2013 - October 2014 · 1 year and 2 months

  • Recruitment Coordinator

    Siycha Group of Companies - Ortigas Center, Pasig, Philippines

    Human Resources
    May 2013 - August 2013 · 4 months

    • Recruited and selected qualified applicants for various positions. • Conducted initial interviews and exams using company based test. • Endorsed applicants to the Manager. • Handled 201 files and gathered all submitted requirements. • Conducted request for Background Investigation as part of recruitment process.

Education

  • Bachelor's Degree in Psychology

    De La Salle Araneta University - Philippines

    March 2009 - April 2013

Languages

  • English
    Native or fluent
    100%

Skills

  • A good Team player
  • Computer systems
  • Cultural sensivity
  • Data analysis
  • Energy and enthusiasm
  • Good in microsoft
  • Good sense of humor
  • Highly adaptable
  • Improvement and quality
  • Multicultural sensitivity
  • multitasker
  • Oracle system
  • Reporting
  • six sigma
  • Time management
  • Value diversity
  • Well-organized
Connections
Shweta Pant
Sr. HR Executive at Vin Industries PVT LTD
Following
Novotel World Trade Centre
Dubai, United Arab Emirates
Jumeirah at Saadiyat Island Resort
Saadiyat Island, Abu Dhabi, United Arab Emirates
Gloria Hotel
Dubai, United Arab Emirates
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