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My hospitality degree, plus over 6 years in the industry, gives me a solid base of experience. I am very enthusiastic about hospitality and have won awards for my excellence in customer service. I'm a conscientious, understanding employee who hits the ground running and a quick learner.
The Slate - Phuket, ThailandFront Office conciergeJune 2017 - Now · 1 year and 6 months
Maintaining excellent relations with our guests and ensuring they receive five star service, Creating guest profile and databases, loyalty programs, reviews follow up, scheduling, complaints management, follow A-listers requests, using Porter and Sail app, liaising with Front office and F&B departments. Also selling tours, spas, transportation and advising on local restaurants, places of interest and special requests.
Meliá Caribe Tropical - Punta Cana, Dominican RepublicFront Office conciergeMay 2015 - January 2017 · 1 year and 9 months
Scheduled and serviced the Melia group's VIP and A-list guests throughout their stay. Maintained high guest satisfaction rates by assisting them in all their needs and solving their problems quickly, efficiently and with a smile. Also performed a range of administrative support tasks.
Guest Relations Officer
Caribe Club Princess - Punta Cana, Dominican RepublicFront Office receptionJune 2013 - April 2014 · 11 months
Managed guest arrivals, processed payments and special requests and collaborated with all departments to resolve customer service issues promptly and smoothly.
Customer Service Agent
Swiss International Air Lines Ltd. - Punta Cana, Dominican RepublicCustomer ServiceSeptember 2012 - April 2013 · 8 months
Checked in passengers and issued boarding passes. Dealt with situations arising due to flight delay or cancelations which involved immediate rescheduling, managing baggage, organising transportation and hotel bookings.
Hospitality and Tourism Managament
University Iberoamericana - Santo Domingo, Dominican RepublicAugust 2011 - December 2014
Work in the dynamic tourism industry in sectors like hospitality, travel and tourism, It also prepares students to plan a wide range of tourism activities and manage tourist products considering existing circumstances and conditions.
SpanishNative or fluent100%
EnglishNative or fluent100%
- Ability to learn quickly
- A team player
- Full driving license
- Good comunications
- High understaning
- Self-motivated, proactive
- Work under presure