Kiara Mackay

Kiara Mackay

Lead Concierge at The Slate
Lives in Phuket, Thailand
over 6 months ago

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My hospitality degree, plus over 6 years in the industry, gives me a solid base of experience. I am very enthusiastic about hospitality and have won awards for my excellence in customer service. I'm a conscientious, understanding employee who hits the ground running and a quick learner.

Experience

  • Lead Concierge

    The Slate - Phuket, Thailand

    Front Office concierge
    June 2017 - Now · 1 year and 6 months

    Maintaining excellent relations with our guests and ensuring they receive five star service, Creating guest profile and databases, loyalty programs, reviews follow up, scheduling, complaints management, follow A-listers requests, using Porter and Sail app, liaising with Front office and F&B departments. Also selling tours, spas, transportation and advising on local restaurants, places of interest and special requests.

  • Receptionist/Concierge

    Meliá Caribe Tropical - Punta Cana, Dominican Republic

    Front Office concierge
    May 2015 - January 2017 · 1 year and 9 months

    Scheduled and serviced the Melia group's VIP and A-list guests throughout their stay. Maintained high guest satisfaction rates by assisting them in all their needs and solving their problems quickly, efficiently and with a smile. Also performed a range of administrative support tasks.

  • Guest Relations Officer

    Caribe Club Princess - Punta Cana, Dominican Republic

    Front Office reception
    June 2013 - April 2014 · 11 months

    Managed guest arrivals, processed payments and special requests and collaborated with all departments to resolve customer service issues promptly and smoothly.

  • Customer Service Agent

    Swiss International Air Lines Ltd. - Punta Cana, Dominican Republic

    Customer Service
    September 2012 - April 2013 · 8 months

    Checked in passengers and issued boarding passes. Dealt with situations arising due to flight delay or cancelations which involved immediate rescheduling, managing baggage, organising transportation and hotel bookings.

Education

  • Hospitality and Tourism Managament

    University Iberoamericana - Santo Domingo, Dominican Republic

    August 2011 - December 2014

    Work in the dynamic tourism industry in sectors like hospitality, travel and tourism, It also prepares students to plan a wide range of tourism activities and manage tourist products considering existing circumstances and conditions.

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Portuguese
    Limited working
    40%
  • Italian
    Notions
    20%
  • French
    Notions
    20%

Skills

  • Ability to learn quickly
  • Adaptable,flexible
  • A team player
  • computers
  • Full driving license
  • Good comunications
  • hardwork
  • High understaning
  • self-motivate
  • Self-motivated, proactive
  • Work under presure
Connections
Sayad Sajjad
Housekeeping Supervisor at Dusit International
Edward ranjan Jeyaraj
Pastry Commis at Pastry
Syed Hassan Ali
Reservation Agent at Avani hotel daira
View 4 connections
Following
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