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About me
Optimistic, enthusiastic and performance-driven professional who works well independently or within teams.
My academic journey in places of diverse cultures have enabled me with an open mind and strong mutual respect for the people around me. My internship experiences have also strengthened my ability to work competently even in challenging environments.
Ready to embark on new challenges and opportunities - preferably in Brand Management or Event Management, anywhere around the world.
Experience
1 year and 2 months
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Area Operations
Marriott International - Singapore
OtherFebruary 2019 - August 2019 · 7 monthsOverlooking over 50 properties in Indonesia and following up on their continuous progress, while assisting with the operations, sales & marketing and revenue management for this region.
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Guest Recognition Trainee
The Ritz-Carlton - Pudong Xinqu, Shanghai, China
Guest RelationsFebruary 2018 - August 2018 · 7 monthsThe main objective of my job was to enhance the overall experience of our in-house or visiting guests in The Ritz-Carlton Shanghai, Pudong. This entails welcoming all guests, taking initiatives to understand guests' preferences and forming a relationship with them in order to create a memorable stay. Furthermore, I was also put responsible for the administrative jobs of my department that required me to handle guests’ enquiries and special requests, as well as adding value to the CTQ (Commitment to Quality) used for daily briefings. Lastly, I was also tasked to create monthly extraordinary WOW stories together with my colleagues.
Education
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BBA in Global Hospitality Management
Les Roches Global Hospitality Education - Sierre, Switzerland
August 2016 - December 20193.5-year program that includes a global study rotation in three different campuses around the world - Switzerland (Bluche), China (Shanghai), Spain (Marbella). My studies integrate both Operational and Management classes, touching on Service, Kitchen, Management and Business Hospitality. During my program in Les Roches, I have had the opportunity to complete two 6-month internships in The Ritz-Carlton Shanghai, Pudong and Marriott International Corporate Office Singapore.
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International Foundation Programme
Singapore Institute of Management Global Education - Singapore
August 2015 - July 2016Developed and awarded by University of London and London School of Economics (LSE). Modules: International Relations, Economics, Mathematics and Statistics, Social Psychology
Languages
2 languages
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English
Native or fluent
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Chinese
Native or fluent
Personal information
Nationalities
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Singaporean
Skills
6 skills
- Conflict Resolution
- Financial accounting
- Great communicator
- Microsoft Office
- Slack
- strong teamwork
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