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I'm an open-minded intelligent young woman, who likes to travel and read, and is very interested in languages. I'm a perfectionist, very organized and like challenges. I’m definitely an achiever, sometimes can be shy but constantly working on it. As a result of my work experience I have received numerous positive reviews on Trip Advisor, Booking.com and Medallia by satisfied customers.
Guest Service Agent / Night Auditor
Radisson Blu - Helsinki, FinlandFront Office receptionMay 2012 - July 2014
I have completed my advanced internship at Radisson Blu Seaside in Helsinki, Finland. It was mainly held in the Front Office department and contained elements of management. This is my current job position.
Guest Service Agent
Hotel Agrabella & Apartments - EuropeOtherJune 2011 - September 2011
I worked as a guest service agent in the front office department, also sometimes helped in the bar (during the breaks of my colleagues). Have learned the reservation system “Welcome”. Had an amazing experience and positive reviews from the guests on Trip Advisor.
Guest Service Agent
Hotel Milano - EuropeOtherOctober 2010 - December 2010
I worked as a guest service agent, helped with breakfast (table setting, food preparation), at the kitchen (helped with cooking launch and dinner for hotel guests), worked at the bar (alcohol dispensing), learned the reservation system – “Hotel Concepts”.
Esfile Travel Agency LLC - EuropeOtherApril 2009 - June 2009
As a part of my vocational education studies, I have completed the following internship. I have worked at a sales department, at an administration department, reception, database department, and as a consultant. I have gained experience about: - booking air and train tickets - booking hotels at various inbound and outbound destinations - tourist service packages - FAM trips organization - visa support - insurance support - services at the airport, transport services etc.
Hotel, Restaurant, Tourism management
Haaga-Helia ammattikorkeakoulu (UAS)January 2010 - January 2013
Social-Cultural Service & Tourism, International Relationship Faculty
Moscow Academy for Humanities and Social Studies (former Moscow Humanitarian University)January 2009 - January 2010
Tourism & Foreign languages
College of Moscow Humanitarian UniversityJanuary 2006 - January 2009
RussianNative or fluent100%