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Russian student majoring in Hospitality, passionate about learning languages and taking on new challenges and opportunities.
Emotional intelligence is my most valued quality. Hospitality mostly consists of communicating with a customer of different kinds. I truly believe that, if I am able to get on well with people and read their needs, it gives me an advantage. Workers with high EQ are better able to work in teams, adjust to change and be flexible.
Moved to Barcelona in 2018 for further education and experiences. Currently learning Spanish and looking forward to internship opportunities.
Do not hesitate to contact me in any case!
Front Office Receptionist
Skolkovo Hotel 4* - Moscow, RussiaFront Office receptionFebruary 2018 - August 2018 · 7 months
During my day and night shifts in Skolkovo hotel (Oficial partner of FIFA 2018 in Russia), I was responsible for over than 250 suites and luxury cottage village of 9 detached houses. My duties as administrator of the reception and accommodation service included: - implementation of check-in and check-out of guests, making reservations in PMS Opera; - performing the audit during night shifts; - arranging events, excursions, transportation etc. upon request from hotel residents; - conducting telephone conversations with guests and their's representatives in Russian, English and French, taking and distributing messages or mail and redirect calls; - understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel; - maintaining the image of the School of Management SKOLKOVO in general and hotel in particular, following the principles of hospitality and compliance with the standards of service established in the hotel. - working during the high load of the hotel at the time of the World Cup Football 2018 and communicating with foreign guests from all over the world.
Ajoupa Apart'hotel - Nice, FranceFront Office receptionMay 2017 - August 2017 · 4 months
It is an apart’hotel in the heart of Nice on the street Massena with 48 rooms of different kinds. That was a position which required a high degree of multitasking. I was responsible for escorting guests to the room upon arrival, checking in and checking out, coordinating room status updates with the housekeeping department. Furthermore, I was in charge of updating all the information concerning the hotel services, local places of interest, restaurants, transportation, sports facilities, churches, shopping areas and anything that could have been of interest to the hotel’s guests. I was also helping the cleaning team and performing some different technical tasks. I have created the special guidebook for Russian tourists including the history of the French-Russian relations in Nice and references to our culture. In addition, I elaborated Ajoupa’s one of the most successful projects in on Facebook, a promotion aimed to attract the Russian audience. This advertising campaign has strongly increased the number of our followers on the hotel's official page, and the number of bookings from Eastern Europe.
Front Office Trainee
Design Hotel StandArt 5* - Moscow, RussiaFront Office receptionMarch 2016 - April 2016 · 2 months
The StandArt Hotel Moscow is the first Russian hotel to join the international community of Design Hotels, a worldwide network uniting more than 280 independent hotels in over 50 countries. As a trainee at the reception desk, I was responsible for checking–in and checking-out hotel guests in a friendly and caring manner. Moreover, I had a chance to be an SPA administrator for a week and familiarized with the working process in this department. As the hotel was only recently built, almost each every guest stayed there for the first time. Therefore, I learned how important the first impression could be.
Front Office Trainee
Hilton Moscow Leningradskaya 5* - Moscow, RussiaFront Office receptionJuly 2015 - August 2015 · 2 months
My first internship was in Moscow Hilton Leningradskaya as a front office trainee. It is a 5 stars hotel with 237 rooms in a marvelous historical building known as one of Stalin skyscrapers. I have gained extensive experience in luxury service, learned basics of PMS Opera and improved my communication and customer service skills. It was also exciting to see how the leading hotel chain operates from an internal perspective and adopt a people-oriented ideology.
University Master's Degree in Hotel and Restaurant Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainOctober 2018 - Now
The key skills developed in this master's degree are mainly focused on preparing students who have an educational background in hospitality management, by going further in depth on key aspects to guarantee success in management.
BBA (Business Administration)
l’Institut d'administration des entreprises de Lille (IAE) - Lille, FranceJanuary 2017 - April 2017
ERASMUS exchange program; studying in English
International hotel management
Plekhanov AcademySeptember 2014 - June 2018
RussianNative or fluent100%
EnglishNative or fluent100%
FrenchNative or fluent100%
- Permis B
- PMS Opera, Micros Fidelio