Kirill Yakovlev

Kirill Yakovlev

Sales & Marketing Manager at Synergy Business School
Lives in Almaty, Kazakhstan
over 6 months ago

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I am an energetic, ambitious person who has developed a mature
and responsible approach to any task that I undertake or situation that I presented with. As a graduate with three years` of experience
in hospitality management, I am excellent in working with others to
achieve a certain objective on time and with excellence.

Experience

  • Sales & Marketing Manager

    Synergy Business School - Almaty, Kazakhstan

    Sales & Marketing
    January 2017 - Now · 1 year and 11 months

  • Concierge

    The Ritz-Carlton, Almaty - Almaty, Kazakhstan

    Front Office concierge
    May 2016 - November 2016 · 7 months

    - Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.); - Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations; - Respond to complaints and find the appropriate solution; - Respond to special requests from guests with unique needs and follow up to ensure satisfaction - Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

  • Guest Relations Officer

    Leodikiya Resort - Antalya, Turkey

    Front Office reception
    May 2015 - September 2015 · 5 months

    - Ensuring and providing flawless, upscale, professional and high class guest service experiences; - Analyzing customer feedback and providing strategic direction to continuously improve overall rating; - Responding to guests needs and anticipating their unstated ones; - Provide upscale guest service experiences for clients throughout their stay; - Oversee check-in and check-out procedures, including reservations and financial transactions; - Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns;

Education

  • Budapest Metropolitan University - Budapest, Hungary

    July 2016 - June 2017

  • Academy of Tourism in Antalya - Antalya, Turkey

    August 2015 - April 2016

  • The Emirates Academy of Hospitality Management - Dubai, United Arab Emirates

    May 2013 - May 2015

Languages

  • Russian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Turkish
    Limited working
    40%
  • Azerbaijani
    Notions
    20%

Skills

  • Ability to Work in Harmony with Co-Workers
  • Effective interpersonal skills
  • Excellent conceptual and analytical skills
  • Front desk experience
  • Good communication - written and oral skills
  • High energy
  • Hotel experience
  • Very ambitious

Other

  • Certifications

    Beverage Operations Management
    Business
    Design and Layout in Hospitality Industry
    Food Safety with HACCP Principles
    Food and Beverage Operations
    Front Office Operations
    Hospitality Industry
    Financial Accounting
    Hospitality law
    Housekeeping Operations
    IT for tourism
    International Hotels Development
    Introduction to EU
    Managing Hospitality Human Resources
    Principles of Marketing in Hospitality
    Purchasing in Hospitality Industry
    Supervision in Hospitality Industry
    Technologies in Hospitality Industry
    Theory of tourism

Connections
Dogukan Yildirim
Student from Akdeniz University - School of Tourism & Hotel Management
Ülker Karagöz ( LinkedIn ) tombeymail@gmail.com
Entertainment Manager at Luna Blanca Hotel
Laureen Zaa
Hospitality at Zaa
View 4 connections
Following
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